Partner Experience Associate
*Please note that this role is remote type of work and you will be working on shift rotational basis
Role Description
This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with stakeholders to drive long-term solutions. Demonstrable experience working with sensitive issues and communicating through internal and external stakeholders is a must for this role. A strong understanding of process development and implementation is beneficial.
Responsibilities
- Own resolving partner issues by using all available tools and resources.
Work closely with internal teams to troubleshoot and solve issues experienced by our partners
Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution
Solicit, organize and contextualize product feedback from partners
Manage ticket flow and communications across multiple teams
Assess, quantify and implement workflow improvements to scale out support
1-2 years of experience in issue resolution/ incident management
Ability to work independently and solve partner issues without oversight
Ability to analyse data and make informed recommendations
Knowledge of Google Spreadsheets and Microsoft Excel
Exceptional written and verbal communications skills
Ability to work cross-functionally and across multiple time zones and functions
Standout executor with attention to detail, strong organizational skills, and ability to drive results
Advanced level of written and & spoken English
Previous experience of working in the media industry would be an advantage
Bangkok
Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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