Technology Support Engineer

Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and implementing change requests, updating documentation to enhance troubleshooting processes, and working closely with vendors and service management teams to analyze and resolve issues efficiently. This position requires active collaboration across different teams to ensure continuous service availability and operational excellence. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with stakeholders to ensure alignment on operational goals and priorities. - Facilitate knowledge sharing and mentoring within the team to enhance overall expertise. - Monitor and report on team performance metrics to support continuous improvement. Professional & Technical Skills: - Required Skill: Expert proficiency in Enterprise IP Telephony. - Additional Good To Have Skills: Experience with DevOps, Network Engineering. - Comprehensive understanding of telephony infrastructure and protocols. - Ability to troubleshoot complex telephony issues and implement effective solutions. - Familiarity with system monitoring tools and incident management processes. - Strong communication skills to liaise effectively with vendors and internal teams. Additional Information: - The candidate should have minimum 5 years of experience in Enterprise IP Telephony. - This position is based at our Manila office. Minimum 5 year(s) of experience is required

Mandaluyong City

Equal Employment Opportunity Statement

We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.

We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.

At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.

Join Accenture to work at the heart of change. Visit us at www.accenture.com.