Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Master Data Governance MDG Tool
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively and efficiently.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to analyze and resolve complex system issues.
- Document findings and solutions to enhance knowledge sharing within the team.
- Assist in the continuous improvement of support processes and tools.
- Provide timely updates and communication to stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Master Data Governance MDG Tool.
- Strong problem-solving skills with the ability to analyze and troubleshoot software issues effectively.
- Experience in managing and supporting enterprise-level business applications.
- Ability to work with multiple system components and understand their interdependencies.
- Excellent communication skills to facilitate collaboration and knowledge transfer.
- Familiarity with data governance principles and master data management concepts.
Additional Information:
- The candidate should have minimum 3 years of experience in SAP Master Data Governance MDG Tool.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
Kolkata
Equal Employment Opportunity Statement
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