Business Analyst
Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : ServiceNow ITOM Discovery
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Implementation Specialist manages the onboarding and implementation process of a product or system, ensuring it is configured correctly and meets client requirements. They work closely with clients, technical teams, project managers, and support staff to ensure a smooth rollout.
Roles & Responsibilities:
- Gather and analyze client/business requirements
- Configure and customize software or systems
- Coordinate implementation timelines and project tasks
- Migrate and validate data
- Test system functionality and troubleshoot issues
- Train users and provide onboarding support
- Create implementation documentation and user guides
- Collaborate with developers, QA teams, and customer support
- Monitor post-launch performance and resolve implementation problems
- Ensure customer satisfaction throughout deployment
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB), candidate should have hands-on knowledge on Service Mapping & ServiceNow Discovery.
- Good To Have Skills: Experience with ServiceNow ITOM Discovery & software configuration.
- Candidate should have experience/knowledge on CRM/ERP implementation, data migration and excel/SQL basics, API/integration understanding, troubleshooting and testing etc.
Additional Information:
- The candidate should have minimum 7.5 years of experience in ServiceNow Configuration Management Database (CMDB).
- This position is based at our Bengaluru office with flexible to other locations as well.
- A 15 years full time education is required.
Bengaluru
Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
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