Cloud Operations Administrator
Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Must have skills : Data Analysis & Interpretation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
We are looking for a Nexthink Senior Analyst to join our Digital Workplace team. This role involves monitoring, analyzing, and optimizing end-user experience using Nexthink's advanced analytics and automation capabilities. The ideal candidate will have a strong background in IT operations, endpoint monitoring, troubleshooting, and proactive incident prevention aligned with ITIL best practices.
Key Responsibilities:
1. Nexthink Platform Management & Monitoring
Configure, maintain, and optimize Nexthink dashboards and analytics.
Monitor real-time end-user experience and system performance.
Track device health, application performance, and user sentiment.
2. Incident & Problem Management (ITIL)
Identify proactive and reactive issues impacting end-user experience.
Perform root cause analysis using Nexthink investigations.
Raise and manage Problem records for recurring issues.
Participate in Major Incident calls for performance-related outages.
3. Reporting & Analytics
Create custom dashboards, reports, and alerts based on KPIs.
Provide data-driven insights to improve IT operations.
Generate reports on incident trends, application crashes, and system stability.
4. Automation & Remediation
Implement Nexthink Act campaigns to automate issue resolution.
Develop remediation scripts using PowerShell.
Work with automation teams to reduce incident volume.
5. Compliance & Change Governance
Ensure changes to dashboards, scripts, and campaigns follow CAB approvals.
Support audit and governance requirements.
Maintain documentation and SOPs.
Required Skills & Qualifications:
5+ years in IT operations, ITSM, or Digital Workplace monitoring.
Hands-on Nexthink experience (dashboards, investigations, remote actions).
Strong knowledge of Windows/macOS, endpoint management, and performance tuning.
Experience with ITSM tools (ServiceNow/Remedy).
PowerShell or Python scripting experience.
Strong understanding of ITIL Incident, Problem, and Change processes.
Preferred Qualifications:
ITIL Foundation / Intermediate Certification.
Nexthink Professional Certification.
Experience with Intune, SCCM, JAMF.
Exposure to Power BI, Splunk, or advanced analytics tools.
Experience in large enterprise IT environments.
Gurugram
Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.