Network & Svcs Operation Analyst
Designation: Network & Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Ensure accurate, fast, first-time-right activation of telecom services from order receipt to service go-live, minimizing fallout and rework.
What are we looking for? • Telecom products: MPLS, DIA, SD-WAN, Voice, Wireless • Network fundamentals: IP, VLANs, bandwidth, routing concepts • Order Management & Provisioning systems (Amdocs / Netcracker / ServiceNow) • Strong understanding of activation workflows • Excel / data analysis (validation & reconciliation) •KPIs • Order cycle time (TAT) • Fallout rate • First-time-right activation % • Rework reduction • ServiceNow Order Management • Inventory systems exposure • Understanding of network configs (read-level) • Automation mindset (workflow improvement)
Roles and Responsibilities: • Manage end-to-end Order to Activate lifecycle • Validate customer orders for technical & commercial feasibility • Coordinate with Sales, Network, Field Ops, and Vendors • Configure services via provisioning systems • Track order fallout and drive resolution • Ensure billing readiness & clean handover to Assurance • Maintain activation SLAs and documentation
Bengaluru
Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.