IT Support (SW/App/Cloud)
About the Role
We are looking for a Tech Support Analyst to provide day‑to‑day IT support across workstation, network, server, voice, and endpoint services. You will troubleshoot technical issues, manage service requests, coordinate with vendors, and ensure smooth IT operations for end users.
What You’ll Do
- Provide technical support for workstation, server, network, voice systems, and mobile devices
- Handle service requests: workstation setup, upgrades, backups, monitoring, and break‑fix activities
- Support Active Directory, connectivity issues, VoIP/phone systems, and preventive maintenance
- Coordinate hardware repairs and vendor engagement
- Escalate unresolved incidents and collaborate with internal teams and third‑party providers
- Ensure endpoint security, patching, and configuration compliance
- Participate in process improvements and may act as a dedicated support engineer when needed
Qualifications
- Bachelor’s degree in Engineering (ECE, Computer, Electrical), Computer Science, or IT
- Minimum 2 years of experience in IT support or related roles
- Skills in workstation/server/network/voice troubleshooting and PC hardware
- Good English communication skills
- Knowledge of ITSM and standards (ISO 20000, ISO 27001, ISO 22301)
- Certifications such as CompTIA A+, ITIL Foundation, MCSA, MCSE, or MCDST are an advantage
Bangkok
Equal Employment Opportunity Statement
We are looking for people with their own life story and out-of-the-ordinary resume. Individual, not just like the rest. Different rather than conventional. Diversity is our strength and an essential element of Accenture’s corporate culture. We want an inclusive and open working environment in which everyone can be their natural selves. Everyone is welcome to apply to Accenture, regardless of origin, creed, disability, age, nationality, marital status, partnership status, sexual orientation, gender or other legally protected reasons.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.
At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.
Join Accenture to work at the heart of change. Visit us at www.accenture.com.