Trainer with German
- Support new hires onboarding with process training and onboarding.
- Responsible for different training needs within the program.
- Identifying areas for standardization and integration between other trainers from other regions.
- Complete a comprehensive skills analysis of all team members and identify areas for development and utilization of skillset.
- Ensure that training is represented from early on in all program initiatives and that the team and the business have a clear timeline for creation of content and training delivery.
- Ensure that training material and simulations are maintained in line with process changes.
- Work with Operations and Delivery Quality team to identify training gaps and create a plan to rectify them.
- Organize or attend review meetings with management, client, or other groups.
- Prepare and analyze internal/external training reports for management and/or leadership staff review during the entire training duration.
- Conduct upskill & cross-skill batches.
- Ensure maximum throughput from training to floor by identifying gaps & highlighting to the Management team to bridge them.
- Conduct feedback and coaching sessions to improve scores for training throughput or conversion.
- Fluency in German and English.
- Experience in training delivery.
- Excellent Presentation Skills.
- Ability to work effectively and flexibly with Operations resources from different global locations.
- Detail-oriented.
- Excellent communication and presentation skills.
- Excellent organizational and time management skills.
- Experienced in coaching and mentoring a team of professionals.
- Hands-on experience with SAP and related business processes.
- Strong understanding of financial processes, including invoice processing, accounts payable/receivable, financial transactions, reporting, and process controls.
- Experience training teams on SAP-based financial processes and ensuring adherence to process standards and compliance requirements.
- Minimum 3+ years of experience in customer service and/or complex Backoffice Training programs.
- Minimum 3+ years of experience in customer service, finance operations, SAP environments, and/or complex Backoffice Training programs.
Sofia
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