Learning Operations Analyst

Skill required: Talent Development - Learning Operations
Designation: Learning Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Senior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively. This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly. Key Responsibilities: • Oversee the planning and coordination of large-scale training programs and events. • Collaborate with senior leadership to forecast training needs and allocate resources effectively. • Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions. • Book and manage training venues, facilities, and necessary equipment. · Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion. • Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS. • Troubleshoot and resolve any technical issues related to the LMS if needed. · Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. • Contact vendors, external instructors, facility owners etc. to arrange & confirm class schedules. • Serve as a point of contact for training-related inquiries from employees, managers, & external partners. • Communicate training schedules, changes, and updates to relevant stakeholders promptly. · Escalate potential issues to Delivery Services Management, Capability Management and/or Scheduling Team Lead. • Respond to incoming mail in the Scheduling mailbox & respond within the timeframes stated in agreement and processes. • Provide leadership and guidance to junior scheduling analysts and administrative staff. • Assist in maintenance of resource databases and/or scheduling tools, advising when known discrepancies are found. • Assist in Process Improvement initiatives. • Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team lead
What are we looking for? Qualifications: Education: • Bachelor’s degree – B.A / B.Com / B.Sc / B.Tech Work Experience: • LMS experience of 1.5 years. • Strong knowledge of typical scheduling methodology • Professional experience of minimum 3years and above in service environment Knowledge/Skills Requirements: • MS Office skills: Ability to understand & make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend & quickly learn client data bases / menu based systems & ability to present data in a comprehensible format • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills & good phone etiquette / technique • English language proficiency: Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow & the ability to present more information in a short span of time / space sensibly • Good organizational, prioritisation and multi-tasking skills. • Strong analytical and problem-solving skills. • Multi-cultural awareness. • Passion for customer service. • Team player. • Attention to detail. • Focus on high data accuracy. • Quality driven – in communications and all system transactions. • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. • Personal organization to ensure work is monitored and completed in priority order and on time. • Data collation / Analysis • DSM / Onshore interaction • Ability to work on own Initiative.
Roles and Responsibilities: •In this role you are required to do analysis and solving of lower-complexity problems • Your day to day interaction is with peers within Accenture before updating supervisors • In this role you may have limited exposure with clients and/or Accenture management • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments • The decisions you make impact your own work and may impact the work of others • You will be an individual contributor as a part of a team, with a focused scope of work • Please note that this role may require you to work in rotational shifts