Skip to main content Skip to footer

Salesforce Service Cloud Engineer

Singapore Job No. 12131085 Full-time - On-Site
Apply Now
Save Job Saved Job
Register for Job Alerts
go back to referred job

Job Description

As a Salesforce Service Cloud Specialist, you will play a key role in enhancing our Salesforce Service Cloud implementation and providing technical support for application remediation and engineering support. Your responsibilities will include:

  • Providing technical support for Salesforce Service Cloud, ensuring the smooth operation of the platform and addressing any issues or discrepancies.

  • Utilizing advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform to enhance and optimize our customer service processes.

  • Conducting application remediation tasks, troubleshooting IT issues, and providing engineering support to ensure the integrity and reliability of our Salesforce ecosystem.

  • Collaborating with cross-functional teams to implement Salesforce Service Cloud enhancements and address business requirements effectively.

  • Utilizing your basic understanding and hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio to customize and optimize customer interactions and campaigns.

  • Troubleshooting ETLs, web campaigns, and web tagging for personalized interactions using Interaction Studio.

  • Leveraging your knowledge of Sales and Service Cloud to generate reports and perform basic administrative tasks to support business operations.

Qualifications

  • Advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform.

  • Hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio.

  • Strong understanding of personalization techniques, particularly within Interaction Studio, including troubleshooting ETLs, web campaigns, and web tagging.

  • Proficiency in Sales and Service Cloud, including report generation and basic administrative tasks.

  • Experience in application remediation, IT troubleshooting, and engineering support.

  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

  • Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator) preferred.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

Apply Now
Register for Job Alerts

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

Learn more about Accenture

Our more than 742,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Our Expertise

See how we embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Meet Our People

From entry-level to leadership, across all business and industry segments, get to know our people harnessing technology to make a difference, every day.

Stay connected

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

SEARCH ACCENTURE JOBS

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

REGISTER FOR JOB ALERTS