Talent & Organization

Networked, Scaled, and Agile

Balance global and local tensions. Integrate assets to create market-leading solutions. Empower your employees. Build leaders able to manage strategic complexity.

A Design Strategy for Complex Organizations
A Design Strategy for Complex Organizations
Leadership Insight
Explore the Book
Endorsements
About the Authors

A design strategy for complex organizations

The business landscape is rapidly changing, but the challenges of organizing humans to work together across company, culture, language and location boundaries remain.

“Networked, Scaled, and Agile” reveals how to shape organizations that will enable people to make faster and better decisions in a more complex world. The authors examine the role of the leadership team and how the organization design process can create more qualified C-suite leaders and successors. Every chapter concludes with a series of reflection questions for leaders as well as a summary of key concepts and tips.

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In the news

Organizational design thought leaders share their expert insights.

Pages of HR podcast: Rethinking organizational leadership

Listen to Amy Kates discuss how leaders can shape organizations that enable people to make faster and better decisions in a complex world.

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Organizational change in the era of compressed transformation

Accenture’s Amy Kates zooms in on the three phases that companies need to implement to transform at speed and at scale under increased global tensions.

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Training Journal interview with Amy Kates

Organizational design expert Amy Kates talks about the challenges organizations face in the post-pandemic environment.

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Leadership insight

“Today’s CEOs have two clear imperatives. One is to transform every aspect of the enterprise using digital and technology. The other is to move at unprecedented speed and scale.”

Julie Sweet

CEO – Accenture

Explore the book

In “Networked, Scaled, and Agile,” the authors explain their proven strategies for shaping complex companies for future success. The book is a step-by-step, practical guide to organization design, from origination to activation.

Organizations reflect centuries-old tensions between vertical and horizontal power. Purposeful organization design finds the right balance.

The operating model provides the company’s architecture, depicting groupings of work and connections to customers, competitors and technologies.

The organization model is a graphic depiction of design concepts that makes the invisible, abstract concept of “organization” tangible.

A well-designed vertical organization empowers individuals and is based on a hierarchy of thought and focus, rather than on titles and status.

A well-designed horizontal organization creates shared purpose, reduces boundaries and unleashes the power of investment in technology.

Realigning functions to drive value must precede the process of making organizational charts and determining reporting relationships.

Well-designed metrics make clear what success looks like at the individual and team level while promoting collaboration and innovation.

There is no one right profile of a leadership team, but leader behavior creates culture, and the two can be designed together.

To succeed in the future, organizations need solutions strategies, innovation strategies and activation strategies.

Endorsements

“If you are an executive who is asked to lead a transformation or find a path for growth in these dynamic times, this book will prove invaluable.”

Andre Martin, Vice President PeopleDev – Google

“Kates, Kesler and DiMartino have created something special. Their framework resists fads in favor of examining the core trade-offs in a business, its environment and through its lifecycle. I believe the concepts herein will survive the test of time.”

Gary Guthart, CEO – Intuitive Surgical

“An insightful, compelling and pragmatic book which offers thoughtful solutions to the complex organizational challenges faced by businesses today.”

Andrew Clarke, President – Mars Wrigley

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About the authors

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Amy Kates

Managing Director – Kates Kesler Organization Design, Accenture

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Greg Kesler

Senior Managing Director – Kates Kesler Organization Design, Accenture

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Michele DiMartino

Former Managing Director – Kates Kesler Organization Design, Accenture

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