RESEARCH REPORT

In brief

In brief

  • As public transit authorities prepare to pivot to a multimodal future, they must depart from conventional wisdom and explore new approaches.
  • Accenture research has identified five sets of capabilities that differentiate the type of “living business” that succeeds amid market turbulence.
  • Disruption is a reality across industries. Our study of 10,000 firms finds that 71% are facing huge disruption. Public transit is no exception.
  • So, how should governments and public transit authorities respond? How can they optimize the use of public funds and improve mobility experience?

How can public transit authorities pivot to a multimodal future?

As transportation ecosystems become more complex, public transit authorities responsible for bus, rail and metro services worldwide are under intense pressure to make the numbers add up while meeting fast-rising Amazon-era customer expectations. Digital entrants are disrupting traditional business models with new transit services that offer customers greater choice and convenience.

So how should governments and public transit authorities respond? How can they embrace change, optimize use of public funds and improve the mobility experience for all citizens in a multimodal future? It’s time to depart from conventional wisdom and explore new approaches.

Pivot from operator to orchestrator

Accenture research among public sector executives shows that, as the boundaries between public and private service offerings become blurred, there is an appetite for public service authorities to embrace intelligent technologies and reinvent service delivery.

76%

look to the private sector for successful use of intelligent technologies

68%

say the private sector has helped them meet their citizens’ demands

65%

are considering using as-a-service models instead of creating their own

If you want to transport people, you have to know what moves them.

About the Authors

Alden Cuddihey

Managing Director – Rail and Transit Global

Pierre-Olivier Desmurs

Managing Director – Rail and Transit EALA

Michael English

Managing Director – Rail and Transit NA

Scott T. Butler

Managing Director – Mobility, North America, Accenture

Claudio Bacalhau

Managing Director – Rail and Transit AAPAC

Kate Huntly

Senior Manager – Mobility, Accenture

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