The XaaS Files Podcast

Showcasing leaders who have scaled as-a-service business models to navigate growth and increase the value of their companies.

Subscribe:

What exactly is the customer trying to do?

In this episode of the XaaS Files Kevin continues with Zuora Founder and CEO, Tien Tzuo. They talk about building an “as-a-service” business, Tien explains why it helps to better understand what the customer is trying to do, and then shares some of Zuora’s 9 Keys to subscription success.

*For more information on Tien Tzuo’s book please visit "Subscribed".

When does a customer become a subscriber?

Join Kevin Dobbs as he talks with Zuora Founder and CEO, Tien Tzuo. They discuss how Tien has seen the subscription world change in the last decade, how connecting with customers will find revolutionary ways of doing things and the difference between a customer and a subscriber.

*For more information on Tien Tzuo’s book please visit "Subscribed".

Does your digital business have a vibrant ecosystem?

In the conclusion interview with Splunk CEO, Doug Merritt, Kevin asks about the importance of partners when making the digital transformation shift. They talk about working backwards to help partners adjust to ensure customer success, challenges in approaching partnerships in different regions and advice to balance a changing ecosystem.

Are customers really the north star of your business?

In our continued conversation with Splunk CEO, Doug Merritt, he and Kevin Dobbs talk about transformation of the last few years, the journey to create a digital model and what it takes to develop a world-class, customer centric offering.

How resilient is your business in the current market?

In Accenture’s first XaaS Files podcast Kevin Dobbs talks with Splunk CEO, Doug Merritt about digital disruption, digital transformation and building digital business models. Doug shares his insight into why making the digital shift is now for survival.

Disclaimer: This content is intended for general informational purposes only and does not take into account the participant’s specific circumstances, and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Participants are responsible for obtaining such advice from their own legal counsel or other licensed professionals.

SUBSCRIPTION CENTER
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter