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Healthcare BPO: Improving patient outcomes


Human by design

What we do

Accenture Operations Presents Intelligent Health Operations

Our healthcare BPO services

Claim Services

Our global claims professionals have worked across 18 clients to drive over $3 billion in administrative and medical cost savings.


Membership Services

We deliver the quote-to-card process, driving up to 60% reduction in enrollment turnaround time and improved predictability through proactive management.


Provider Services

We improve data accuracy, reduce turnaround time and pended claims volume to enable better provider relationships and improved compliance.


Utilization Management

We deliver consumer and provider engagement and improved health outcomes through prior authorization intake, clinical claim review and appeals support.


Population Health

Our services include health risk assessments, outreach, program enrollment and referrals, patient support services and care coordination quality reviews.


Care Value

Member and provider outreach helps improve patient outcomes through education and support to address gaps in care and medical record services.


Why work with us


Applied analytics to improve cash flow by $13 million


Helped a client to save nearly $140 million in total medical costs by using Accenture Advanced Health Analytics Platform


Automation helped to strategically process claims, limiting late and inaccurate payments and avoid more than $15 million in penalties


Reduced costs by $30 million per year, a 33% reduction, by scaling 1,000+ non-clinical and licensed nurses in the Philippines, India and US

What we think

Reinventing enterprise operations

Explore how optimizing operations can help organizations access a new performance frontier.

The value multiplier

Discover how organizations can double their chances of future-ready operations in the next 3 years.​

Client engagement is now a virtual experience

Step inside our centers to see our people innovate to deliver outcomes using 360° virtual reality.


Meet our lead

AJ Bernardi

Health Operations, Global Offering Lead

Connect with us

Read our blog

How organizations are reinventing their business with Intelligent Operations

Explore Careers

We're looking for innovators to deliver continuous, rapid-fire innovation and new business capabilities at Accenture Operations


Virtual tour

Take a 360º virtual tour through our Intelligent Operations Centers.

Health consulting​

We help clients deliver more effective and affordable healthcare with Insight Driven Health.


A unique Human-Machine Operating Engine that transforms business operations and delivers results.