SUPPORT
Governing Terms
Applicable to all of the Security Services listed below:
| Terms & Conditions | Terms and Conditions |
Security Services
Service Descriptions:
| Adaptive Managed Extended Detection and Response (Full Stack) Services | |
|---|---|
| Acceptable Use Policy | Acceptable Use Policy |
| Data Privacy Documents | Adaptive MxDR Transparency Notice |
Adaptive MxDR Privacy Statement | |
Adaptive MxDR Portal Cookie Statement | |
Subprocessor List (Full Stack Regional: EU) | |
Subprocessor List (Full Stack Global & Segment) | |
| Managed Extended Detection and Response (MxDR) Services | |
|---|---|
| Service Description | MxDR Service Description |
| Acceptable Use Policy | Acceptable Use Policy |
| Data Privacy Documents | MxDR Transparency Notice |
MxDR Privacy Statement English | Italian | Japanese | Portuguese | Spanish | |
MxDR Portal Cookie Statement English | Italian | Japanese | Portuguese | Spanish | |
Subprocessor List | |
| Incident Response Services | |
|---|---|
| Service Description | Incident Response Retainer |
| Emergency Incident Response | |
| Data Privacy Documents | Incident Response Data Privacy Safeguards and Subprocessors |
| Cyber Intelligence Services | |
|---|---|
| Service Description | Cyber Intelligence Service Description |
Archive
2022
2020
- Online Services Terms and Conditions (October 2020)
- Online Services Agreement – 2020-05 EN
- Online Services Agreement – 2020-03 EN
- Online Services Agreement – 2020-03 PT
- Online Services Agreement – 2020-03 JA
- Online Services Agreement – 2020-03 ES
- Acceptable Use Policy – 2020-05
2019
- Online Services Agreement – 2019-11 EN
- Online Services Agreement – 2019-11 EN (Addendum)
- Online Services Agreement – 2019-09 EN
- Acceptable Use Policy – 2019-11
2018
- Online Services Agreement – 2018-11 EN
- Online Services Agreement – 2018-11 EN-Germany
- Online Services Agreement – 2018-11 EN-France
- Online Services Agreement – 2018-11 ES
- Online Services Agreement – 2018-11 IT
- Online Services Agreement – 2018-11 JA
- Online Services Agreement – 2018-11 KO
- Online Services Agreement – 2018-11 PT
- Online Services Agreement – 2018-11 SC
- Online Services Agreement – 2018-11 TC
- Acceptable Use Policy – 2018-09
2016
Data Privacy Documentation
2023
- Subprocessor List: Full Stack Regional: EU (December 2023)
- Subprocessor List: Full Stack Global & Segment (December 2023)
License Agreement Terms
Service Descriptions
2022
2020
2019
2018
- MSS Service Description – 2018-11 EN
- MSS Service Description – 2018-09 EN
- MSS Service Description – 2018-04 EN
- MSS Service Description – 2018-02 EN
2017
2016
2015
2023
Service Descriptions
Data Privacy Documents
2022
2020
- Service Description – IR Retainer - 2020-10
- Service Description – Emergency IR - 2020-10
- Service Description – IR Retainer - 2020-05
- Service Description – Emergency IR - 2020-05
2019
2016
2015
- Service Description – 2015-10 EN
- Service Description – 2015-10 JA
- Service Description – 2015-06 EN
- Service Description – 2015-04 EN
Service Descriptions
2021
2020
Service Descriptions
2020
2019
2018
2017
2016
2015
2014