A dream come true for Make-A-Wish

Finetuning for rapid funding

Accenture and Make-A-Wish detailed essential processes and requirements and ranked priorities according to importance. Cloud-based Oracle NetSuite was chosen because of its superior user interface, customization options, and the fact it provides a 360-degree solution across ERP, Financials, and more. Make-A-Wish began with Financials and aspired to gain funding oversight with a uniform chart of accounts and streamlined reporting. Process changes were necessary, to track spending between chapters. Accenture integrated NetSuite with existing software solutions, configured it according to key priorities, and trained more than 500 people across all chapters virtually, after the pandemic struck.

Realizing wish-granting goals

The solution went live across all chapters in time for the new fiscal year and is helping 500+ workers more efficiently grant wishes. All 60 databases were consolidated into one system, enabling: improved insights to inform decision-making; improved efficiency, thanks to reduced manual processes; improved speed in closing books; and improved transparency to aid cost allocation across chapters. Accenture provides the nonprofit with NetSuite support and is working on a Salesforce Customer Relationship Management solution to track donors.