Established in 1988, Ping An is a world-leading retail financial services group—it has 227 million retail customers and total assets of RMB10.1 trillion (US$1.5 trillion, 2021).
Its legacy technology includes a large number of front-end applications supported by hundreds of systems. Each application carried abundant business logic, resulting in less-than-optimal front-end applications and difficulties in system maintenance.
In the past, the business-oriented micro-services system could not provide clear business or application boundaries. This led to insufficient integration between micro-services and a lack of sharing between systems, which together prevented the development of the supportive climate required for innovation within the business. There was duplication in the positioning and functions of the insurer’s multiple platforms, which caused great confusion among users and impeded the unification of data.