Digital government for the future
With growing expectations, good enough for government is no longer good enough for citizens. Two-thirds of users want digital services to be easier.
What digital public services are lacking today
Customer expectations are shaped by the same experiences in everyday personal and professional lives. But government services struggle to keep pace.
43%
of individuals still apply or renew driver’s licenses in person
40%
of customers still pay taxes via paper
67%
of customers want easier government interaction
Accenture Reach Platform at work
Reach takes complexity out of the equation, so you can get value out the door faster. With flexible and simple integration to existing services, Reach provides a unified and engaging user experience.
How we work
We are product management and engineering professionals with industry-knowledge and technology expertise. With our pragmatic product design and development approach, we build ‘best in class’ solutions for the market
- Human-centered design: Our design process focuses on users. When we understand the user’s needs, we restate the problem to create the right solution.
- Dual-track development: Our iterative design, development and testing processes deliver quick value as design teams stay ahead to ensure decisions are design-led.
- Public services is our passion: Reach codifies our public sector and human services experience in a repeatable model that addresses key customer pain points.
Our leaders
Kristin Smith
Senior Manager – Technology, Health & Public Service, Product Management
Erik Moore
Managing Director – Technology, Cloud, Products and Platforms