The Felix Project worked with Accenture, Microsoft and Avanade (a joint venture between Microsoft and Accenture) to design a solution that would improve driver routes and volunteer and customer relationship management—also collaborating on a mobile app for drivers and a Microsoft Power Platform reporting and analytics solution. Driven by unprecedented demand during the COVID-19 pandemic, Accenture and Avanade developed and deployed a test pilot in less than six weeks. One month later, the platform was fully adopted across the entire organization. Drivers can now access routes, maps and pickup information in the RouteMe app. Data from drivers’ digital forms is sent to Dynamics 365 in real time, and Power BI dashboards provide operational transparency, generating automated reports in minutes.
Technology is key to the The Felix Project for growing its impact tenfold by 2024, while keeping staff and depot numbers constant. Microsoft Power Platform and Dynamics 365 have provided the base infrastructure that will help the nonprofit scale, underpinning future technology it will require to support that growth. The solution will enable route optimization, with analyses of how much time is spent traveling and how much food is delivered helping identify cost-cutting efficiencies. The entire experience has been transformative for The Felix Project today, and will help it make an even greater difference in peoples’ lives in the future.