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Call for change

Capturing senior loyalty with Renown Health

When tech meets human ingenuity


Increase in loyalty program enrollment.


Reduction in emergency department visits.

Up to 30%

Reduction in operating expenditures due to better care site direction.


Of members are in Renown’s electronic medical records system.

We are seeing that building loyalty creates preference, service use and growth.

— SUZANNE HENDERY, Renown Health

A valuable difference

We thank our community members for engaging with our clinicians to co-create the Sterling Silver Club, a proactive customer engagement model and partnership that is there for people—in sickness and in health.

— Suzanne Hendery, Renown Health

Meet the team

Linda MacCracken

Associate Director – Consulting, Health, North America
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