An enhanced experience for all
Today, the Microsoft Cloud supply chain’s control tower operates as a single source of truth for more than 500 decision makers across multiple organizations and geographies. It has unlocked advanced analytics capabilities, with historical data driving continuous improvement and proactive risk management. Better alignment and coordination between users means that supply chain practitioners can focus their efforts on translating data into valuable insights and driving positive customer outcomes. This helps Microsoft ensure cloud capacity can meet demand and that disruptions can be identified and mitigated quickly.
To date, the Microsoft Cloud supply chain has seen marked improvements in employee efficiency, with hundreds of hours saved prepping data and chasing post-hoc analysis. The team expects to see significant dollars saved in reduced shipment expedites, along with increased expected cloud revenue through more efficient inventory management and distribution.
Looking forward, Microsoft will continue to invest in intelligent response capabilities and end-to-end visibility throughout its supply chain network. The control tower’s flexibility leaves future possibilities open—such as new data models that monitor scope 3 carbon emissions, enabling Microsoft to make climate-smart tradeoffs in real time.
In just one year, this control tower initiative introduced new ways of working for the Microsoft Cloud supply chain—and operations teams and cloud customers alike are seeing nothing but blue skies ahead.