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Modern change management

How change and adoption enhances the value of technology investments

Call for change

"Our people must use our systems fully, in the way they were intended, not only for our technology investments to be successful, but also to add value to our business outcomes."

— Sarah Dugan, Global IT, Journey and Change Management Lead, Accenture

When tech meets human ingenuity

Adoption at work

A valuable difference


Onboarding 50K active users in the first month of launch of Client Business Projection.


Integrating and onboarding 24K contracts into Manage myDeal in the first three months.


Reaching 97% accuracy for opportunities with Manage mySales.


Migrating our organization to Microsoft Teams, with more than 500K active users, 107M minutes of video conferences and 582M chat messages each month.


Rolling out Microsoft Yammer across Accenture, resulting in more than 3,600 Microsoft Yammer Community Forums before full-scale launch.


Supporting our passwordless journey with 99% of employees with at least one registered authentication method and 536K passwordless-capable employees.

"Technology makes the boldest ambitions achievable, but people are the north star that support the vision and direction, open the door to innovation and make new value a reality."

— Penelope Prett, CIO Accenture


Meet the team

Sarah Dugan

Managing Director – Global IT, Journey & Change Management

Amy Kempiak

Director – Global IT, Journey & Change Management

Jason Pucker

Director – Global IT, Corporate Technology, Journey & Change Management

How Accenture does IT

Our global IT organization is driving technology-powered business transformation across Accenture.

Accenture runs on Microsoft

Microsoft solutions are helping speed up our workforce and elevate our digital workers to new levels of performance.

Accenture + Microsoft

The Accenture Microsoft Business Group—powered by Avanade—empowers enterprises to thrive.