Strategy & Consulting Analyst Recognition

According to analysis and buyer perception, Accenture is named a Leader in the inaugural IDC MarketScape: Worldwide Life Sciences R&D Lab of the Future Technology Solutions and Consulting Services 2024 Vendor Assessment. (March 2024, IDC #US51925324)

In the report, Accenture is positioned as a Leader for both “Strategies” and “Capabilities”. *

The IDC MarketScape evaluated 13 vendors who provide services to help implement a Lab of the Future (LotF) strategy and transform and modernize labs across the value chain, from experiment design to manufacturing.

The IDC MarketScape highlighted the following Accenture strengths:

• “Accenture's differentiators include the company's ‘end to end’ laboratory transformation capabilities, including its strategy and consulting expertise; scientific informatics team, experts, and practitioners with deep expertise across life sciences and laboratories; proprietary assets to accelerate lab transformation; innovation hubs; and technical capabilities to drive implementation and long-term application and infrastructure support, complemented by its ecosystem of industry partners.”
• “Accenture has extensive experience in implementing LIMS and ELNs across all the major vendors. Its accelerators speed up batch release, reduce manual data entry, increase lab productivity, and reduce lab record review.”
• “Accenture's Advanced Learning Environments Laboratory serve as innovation hubs in the United States, Europe, and Asia, bringing to life the art of the possible for clients and serving as training hubs (Accenture's scientific consulting development program) for Accenture and its clients.”

Per the report, “Consider Accenture when seeking a partner that brings in a blend of strong LotF strategy, deep LotF domain expertise, expertise in implementing diverse technologies, its multiple innovation labs that also support LotF talent development, and its ecosystem of partnerships to support LotF implementations. Seek Accenture's help for designing laboratory transformation road maps, change management, and driving end-to-end laboratory transformation, from both a technology and an organizational change management perspective”.

More information on the assessment can be found here.

_{Copyright IDC 2024
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.}

According to the latest report by industry analyst firm Everest Group, Accenture is a Leader in its Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024.

Everest Group assessed 23 IT providers for this competitive report. Accenture is the highest Leader on the Vision & Capability axis and strongly positioned on the Market Impact axis.  

According to Abhishek Mundra, Practice Director, Everest Group, "Accenture has demonstrated strong proof points of co-innovation and delivering complex transformation for CPG clients across the value chain. It has also strengthened its capabilities for the CPG industry with a strong ecosystem of industry specific partnerships. Collectively, these capabilities have helped position Accenture as a Leader on Everest Group’s Consumer Packaged Goods (CPG) IT Services PEAK Matrix® Assessment 2024."

Specific strengths highlighted in the PEAK Matrix assessment include: 

• Accenture is a relevant service provider for large and mega CPG enterprises seeking end-to-end transformation services.  
• It [Accenture] has a robust partner ecosystem including leading technology vendors, such as SAP and Oracle, supply chain specialists such as Blue Yonder, Kinaxis and o9 Solutions, and digital commerce and CX vendors, such as Adobe and Salesforce.  
• It has demonstrated valid proof points in delivering IT services across the CPG microsegments with a high emphasis on the food and beverages segment.

Accenture’s Consumer Goods and Services practice supports clients across the Agribusiness, Beauty, Beverages, Food and Home & Personal Care segments.  

According to analysis and buyer perception, Accenture has been named a Leader in the Retail IT Services PEAK Matrix® Assessment 2024 by industry analyst firm Everest Group. (doc #EGR-2024-73-R-6305, January 2024).

Accenture ranked highest in both Vision & Capability and Market Impact. The evaluation covers Digital Consulting, Application, Infrastructure, Digital and platform services. 

The report highlights Accenture’s ability to successfully execute complex, multi-product/platform, advisory-led IT transformations, supported by a strong global delivery network.

The report highlights these Accenture strengths:

• Accenture has a comprehensive system of integrated IP solutions and frameworks across the retail value chain such as ai.Retail (AI solutions for marketing, merchandising, and supply chain), Retail Industry process Model (model for building retail processes) and SynOps (intelligent operations platform).
• Includes several global acquisitions, including HRC Retail Advisory to expand retail strategy capabilities, the Stable to augment its omnichannel service offerings and REPL Group to scale its SCM portfolio.
• Accenture has cultivated a strong network of partners across the retail value chain including leading technology providers such as AWS, Anaplan, Nvidia and SPS Commerce.
• The report noted that Accenture is recognized for its “suite of industry-specific tools and solutions to accelerate time-to-market for their retail clients.”

Accenture is a Market Leader in Horizon 3, which is the strongest positioning, in HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024 report. With this positioning, Accenture has proven its “ability to drive OneEcosystem impact via collaboration across multiple organizations with common objectives around driving completely new sources of income.” 

The global report assesses how well the 22 evaluated service providers are helping their asset and wealth management clients embrace innovation and realize value. The assessment includes feedback from both clients and alliance partners.

In addition to being named as an end-to-end transformation partner for Asset and Wealth management (AWM) firms, the report notes the following Accenture strengths:

• Ability to help AWM firms solve problems and drive growth and efficiency using its end-to-end capabilities across strategy, consulting, technology, and operations. 
• Growth of Tech and Ops businesses in AWM with new offerings like an Advisor Experience solution that extends Salesforce FSC as well as the use of GenAI (and a $3 billion investment) in Ops to drive down repetitive tasks. 
• Ongoing investments in cloud and GenAI to help drive innovation into all deals. 
• Insights-led approach with assets such as Wealth Insights Navigator to help drive informed POVs. 
• Ability to blend domain knowledge with applied innovation.

According to the report, Accenture leverages our end-to-end organization “to create services for AWM clients such as technology transformation, digital assets ecosystem enablement, future workforce and skills, middle- and back-office transformation, client/investor and employee/advisor experience, and ESG investing, data, and sustainability.”

According to IDC’s inaugural analysis for this market, Accenture is a Leader in IDC MarketScape: Worldwide Higher Education Cloud Professional Services 2024 Vendor Assessment. (IDC #US49968823, January 2024)

For this research, the IDC MarketScape evaluated 10 leading cloud professional services vendors serving the worldwide higher education market. Accenture is positioned as a Leader for both "Capabilities" and “Strategies”.

According to the report, “Customers referred to Accenture as a trusted partner, noting that they felt like a member of the team that was committed to shared goals. Customers particularly appreciated the time and care Accenture took to understand their unique environment and clearly define the goals they wanted to achieve, which helped ensure long-term success of the project, mitigate disruptions, and realize return on investment.” 

The IDC MarketScape highlighted the following Accenture strengths:

• Combined industry domain experience and technical expertise. 
• Change management capabilities with a high degree of human awareness.
• Trusted partnership and commitment to customer success.

The report also notes that Accenture has dedicated significant resources to building expertise in industry-specific enterprise applications such as ERP, SIS, and CRM with partners like Workday, Salesforce, and Oracle.

More information on the assessment can be found here.

Accenture’s education practice helps transform student, faculty, alumni, and employee experiences at higher education institutions through process and technology innovation. We support departments and ministries of education and education organizations to address increasing demands through technology enablement.

Copyright IDC 2023
*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

IDC has awarded Accenture with the 2023 Services CSAT Award for Digital Business transformation. IDC’s customer satisfaction award program recognizes the leading vendors in each services market who receive the highest customer satisfaction scores. 

Based on ratings collected in IDC’s 2023 Services Path Survey, Accenture placed in the highest scoring group for vendors providing professional services for Digital Business Transformation.  

This global survey of approximately 2,600 organizations, across all geographic regions and company sizes, asks customers to rate their vendor on more than 30 customer satisfaction metrics. 

According to report findings, when customers were asked about the key differentiators between the firms they used and those they’ve chosen not to use, “the top 3 factors were a firm’s ability to link IT to business processes, ability to link strategy to tactical needs, and their level of technology certifications.” 

More information on the Award Report and Findings can be found here. 

Accenture is positioned in the Leaders category in The Forrester Wave: Digital Transformation Services 2023. (December 10, 2023)

The research conducted by Forrester evaluated 15 digital transformation services providers across criteria that included technology transformation, organizational transformation, and transformation delivery.

In the 2023 report, Accenture received the highest scores in both the Strategy and Market Presence categories. The report also stated the following about Accenture:

• Has a best-in-class partner network
• Is committed to insights-driven and outcome-led transformation that manifests in its pricing flexibility when it comes to sharing risk with its customers
• Shines with outstanding accelerator assets
• Has strong capabilities in organizational design and change management

According to the report, reference clients shared that “Accenture’s scale and strong knowledge of enterprise platforms gave them the comfort they needed in highly complex transformations that touch every aspect of the organization.” References were also impressed with Accenture’s “rigorous approach toward value measurement and the deep proprietary data assets that were used in the process.”

A complimentary copy of the evaluation can be found here.

According to both analysis and buyer perception, Accenture is a Leader in the IDC MarketScape: Worldwide Omni-Channel Guest Experience Services Providers for Hospitality, Dining, and Travel 2023. (IDC #US49531823, December 2023) 

The research conducted by IDC focused on evaluating enterprise services providers that cater to the specific needs of hospitality and travel companies worldwide and across industry segments. In the report, Accenture is positioned as a Leader for both “Strategies” and “Capabilities”. *

The IDC MarketScape highlighted the following Accenture strengths:

• Accenture shows strength in its ability to synergize business processes with desired outcomes.
• Accenture is seen as a true innovation partner, with high satisfaction ratings from customers for its deep and ongoing commitment to innovation through strategic R&D investments and acquisitions as well as its large and growing network of innovation centers and labs.
• Accenture's focus on next-gen technologies also enables the company to bring new initiatives to clients such as NFT, metaverse, and sustainable travel to improve digital guest experiences across owned and third-party channels.
• Accenture is well positioned to help hospitality and travel clients continue cloud deployments having invested $3 billion into cloud-first capabilities and continuing co-innovation with SAP and Oracle and partnerships with AWS, Microsoft Azure, and Google Cloud.

“Accenture Travel is unique with its blend of end-to-end innovation and digital transformation services coupled with industry expertise supported by 5,000+ travel-focused staff based in all major global travel markets”, according to the IDC MarketScape report. “Clients express appreciation for the company's understanding of operations and capabilities to improve guest experiences through digital channels while driving revenue.”

More information on the assessment can be found here.

Copyright IDC 2023

*The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles.

Everest Group has positioned Accenture as a Leader in its inaugural Lending IT Services PEAK Matrix® Assessment 2023.

Accenture is the highest Leader on the Market Impact axis and strongly positioned on the Vision & Capability axis. The Market Impact axis measures market adoption, portfolio mix, and value delivered; while the Vision & Capability axis measures vision and strategy, scope of services offered, innovation and investments, and delivery footprint.

Everest Group assessed 28 IT providers for this competitive report.

According to the analysts, “Its [Accenture] substantial investment in AI enhances its positioning in leveraging next-generation technologies for lending services, driving innovation, and efficiency for clients”.

Other Accenture strengths highlighted are:

• Dedicated global lending delivery team complemented by regional teams that tailor solutions to local markets, strengthening its delivery footprint and GTM strategy.
• Preferred partner with leading third-party lending platforms and a robust portfolio of proprietary tools and accelerators, strengthening its value proposition.
• A comprehensive range of services encompassing cloud services, AI and automation, risk and compliance, and data management.

Clients commend the implementation of nCino, especially in new markets like New Zealand, which underlines Accenture’s expertise in navigating and introducing complex IT systems in diverse markets. Clients also appreciate Accenture’s domain knowledge, specifically in domain lending.

The report noted that “lending IT services are growing at a 4-5% rate; growth will accelerate on the back of a strong demand for hyper-personalization and digital-first services”.

Accenture has been categorized as a Market Leader in Horizon 3 and marked as a Trailblazer in the inaugural HFS Horizons report on Retail and CPG providers 2023, out of 23 service providers.  

According to HFS, Accenture is known for being a consulting-led global provider with a change-management value proposition for RCPG clients, boosted by inorganic growth.  

Accenture’s ecosystem partners, market, and client feedback catapulted it to receive the “Trailblazer” award. Technology partners chose it as their top service provider, while Retail and CPG clients appreciate its expertise across the value chain, hailing its technology consulting and change management strengths. Accenture boasts a comprehensive range of Retail and CPG services, making it a popular choice globally.”   

HFS highlighted Accenture’s strengths:

• The “One Accenture” approach nicely integrates its breadth of services with client innovation capabilities.
• Clients lauded Accenture for its extensive geographic coverage, incorporation of best-in-class partner technologies, and collaborative efforts in co-innovation with clients and partners.
• Accenture is equally experienced in executing large-sized multi-geography “change” and “run” projects for RCPG. Accenture has an impressive AI-led digital services portfolio to drive innovation at speed and scale.
• The company’s R&D arm, Accenture Labs, provides customers access to its latest prototypes and innovations across 100+ countries.
• Accenture received the highest votes as a top three partner in HFS’ 2023 RCPG Horizons Partners survey. It has one of the largest RCPG customer bases.

According to Everest Group, Accenture is a Leader in its Life Science Operations PEAK Matrix® Assessment 2023 report. Accenture was the strongly positioned Leader for Vision & Capability receiving the highest scores for vision and strategy, scope of services offered, innovation and investments. Everest Group also scored Accenture highly for value delivered for Market Impact. The report assessed 28 business process services providers.

Accenture’s strengths highlighted include:

Accenture has strong market presence, offering end-to-end life sciences services including pharmacovigilance, clinical trial operations, supply chain, and commercial operations. This is complemented by its notable consulting and strategy capabilities, which bring value to its clients.

Through a series of partnerships and acquisitions, Accenture has diversified and strengthened its services in clinical trial operations such as eCTD V4 format submissions (through a partnership with Lorenz Docubridge), decentralized clinical trial capabilities (through a partnership with Medable), consumer insights and advisory business (by acquiring Fiftyfive5), and AI and big data analytics (by acquiring ALBERT).

Referenced clients highlighted domain expertise, technological capabilities, relationship management, and flexibility as its strengths.

Accenture has been positioned as a Market Leader in Horizon 3, which is the strongest positioning, in the inaugural HFS Horizons Life Sciences Service Providers 2023 report.

This indicates that Accenture can drive a One Ecosystem™ approach to find completely new sources of value, has the ability to reduce cost of care, improve the experience of care, and influence health outcomes, has a strategy through execution at scale and brings about life sciences native transformation.

The report evaluated 29 services providers.

HFS’ point of view on Accenture is: “Creating a new normal by partnering with life sciences and mitigating the need to start from scratch”.

HFS highlights Accenture’s strengths as follows:

• Value proposition: Offers a deliberate approach to addressing macro industry challenges with its deep domain knowledge, innovations to advance health outcomes, and drive to converge life sciences and healthcare.
• Capabilities: Leverages its enterprise capability categories of tech, ops, strategy, Industry X, and Song as the foundation to develop life sciences-specific solutions.
• Go-to-market: Addresses the market by segment, including pharma, medtech, distributors, and digital health, to drive convergence between healthcare and life sciences.
• Outcomes: A holistic 360° value framework, including financial, experience, sustainability, talent, inclusion and diversity, and bespoke client needs
• Customer kudos: Clients mentioned scale, innovation, and partnerships.
• Partner kudos: Its enterprise ecosystem helps drive healthcare and life sciences convergence. Partners feel Accenture's end-to-end transformation capabilities are unparalleled.
  

Accenture has been positioned as a leader in 3 of IDC’s Supply Chain Ecosystem 2023 Vendor Assessment reports: Worldwide Supply Chain SAP Ecosystem Services, worldwide supply chain Oracle ecosystem services and worldwide supply chain all other ecosystems services.

All reports highlight Accenture’s comprehensive services across strategy, business transformation, advanced analytics, technology delivery, and business process and application management services. Accenture’s end-to-end approach, co-innovation with partners, industry focus, and tools are recognized as providing significant value to clients. In the Oracle report, the acquisition of Inspirage has been identified as an additional strength and differentiator.

Strengths highlighted include:

• Breadth and depth of Accenture’s services (strategy and consulting, technology, and operations) and ecosystem partners.
• Reach of Accenture’s global footprint and relationships, connecting across the technology ecosystem, combined with IP, to solve critical industry supply chain problems unleashing the end-to-end value chain.
• Accenture has invested heavily in co-innovation with Oracle and continues to build upon a robust strategic partnership.
• Accenture ensures the focus is on genuinely transforming how the business operates rather than merely implementing new technology in a silo.

Accenture has been named a leader in the inaugural report on Supply Chain Transformation Services for Retail and CPG Peak Matrix® Assessment 2023.

Out of a total of 15 service providers that were evaluated, Accenture was positioned highest in both Vision & Capability and Market Impact.

Accenture is known for its ability to successfully execute Supply Chain transformations as well as for having strong alliances with firms such as SAP and Oracle.

Everest highlighted several strengths, including:

• Accenture has invested heavily in building pre-configured industry-specific tools/solutions such as SynOps platform and Supply Chain Control Tower (SCCT) to enable intelligent operations and streamline processes.
• Accenture has made acquisitions on a global scale such as Blue Horseshoe and Inspirage to augment its customer-centric approach, scale its SCM services portfolio, and offer end-to-end capabilities.
• Accenture has established a robust partner ecosystem of cloud vendors, technology partners, and supply chain specialists to enhance their delivery of supply chain solutions.
• Accenture has a high focus ESG-driven use cases such as emissions reporting and implementation of the circular supply chain.

Accenture has been positioned in Horizon 3, which is the strongest positioning in the HFS Horizons Report – Services for the Platform Economy, 2023.

This indicates that Accenture can drive an established practice or business unit for the platform economy across multiple organizations with common objectives around driving new sources of value.

This recognition follows a highlight report published in May where HFS Research acknowledged Accenture’s success with platform businesses, noting its depth and experience in this space, capitalizing on an early-mover advantage, tailored offerings, an agile mindset, and management consulting skills.

The report evaluates the capabilities of 7 service providers which are ranked across either Horizon 1, 2, or 3 based on the “Why” (value proposition), “What” (solutions and capabilities), “How” (the Go-to-Market strategy and investments), and “So What” (market impact in terms of mindshare and wallet share) of enterprise innovation.

HFS highlighted Accenture’s strengths:

• Early-mover advantage, tailored offerings, an agile mindset, and management consulting
• Software and platforms practice
• Significant revenue contribution
• Accenture support on business platforms
• Strong partner engagements with clients

“Accenture has multi-industry platform clients across the spectrum – emerging, mid-size, and large. The service offerings are meticulously crafted, considering the unique characteristics of platform businesses such as network effects, scale-at-speed requirements, and multi-sided clientele. These offerings are well complemented by Accenture’s consulting competence, scale of operations, and geographic presence.” - Ashish Chaturvedi, Practice leader, HFS Research.

Also noted in the report:

• Platform companies are prioritizing cost containment, taking decisive actions to strengthen their organizations, and ride out a potentially long economic downturn.
• Platform companies are expanding their service offerings beyond the core service.
• Platform businesses are increasingly collaborating with traditional industries to leverage their expertise, resources, and distribution networks.

Accenture has been named a Leader in the latest global assessment of mortgage operations service providers by industry analyst firm Everest Group.

In the report, “Mortgage Operations PEAK Matrix® Assessment 2022,” Everest Group cites Accenture’s consulting capabilities and robust strategy for developing complete digital solutions, alongside its strong reputation in supporting front- to back-office operations for its mortgage clients with differentiated services across the entire mortgage operations value chain.

“Rising interest rates, a limited housing supply, and a shift towards a younger, more digital-savvy demographic that values experience and convenience over cost, are the key trends shaping the future of the mortgage industry,” said Manu Aggarwal, partner, Everest Group. “Accenture, with its robust strategy for developing digital-led end-to-end offerings and a strong market network, seeks to empower both new and non-traditional lenders in their digital transformation journeys. As such, it has been recognized as a Leader in Everest Group’s Mortgage Operations PEAK Matrix® Assessment 2022.”

The report highlights that Accenture provides a holistic transformation offering to clients supported by a breadth of operations capabilities and digital tools, from data management and underwriting to loan payment reconciliation and check processing. For example, one of Accenture’s latest mortgage innovations, iOrigin, is a plug-and-play modular technology that was built to complement, streamline and automate all processes across retail, wholesale and correspondent lending channels.