Skip to main content Skip to footer


of customers ranked call support as their initial channel preference for flexible communication, wanting an opportunity to ask, explain, reason or negotiate with customer service.


more customers prefer to solve urgent issues by calling for support rather than use other channels.

Dawn Anderson

Global Sales & Service Lead – Accenture Song

Stephanie Arnette

Managing Director, Global Lead, Accenture Technology Customer, Sales & Service

Lan Guan

Chief AI Officer

Danielle Moffat

Managing Director, Intelligent Sales and Customer Operations Offering Lead, Accenture Operations​