Dreamforce

See account growth, service, pricing and field operations run as one proactive experience, not separate workflows. Agentforce and Agentforce Voice work across your Salesforce estate on Headless 360, connected to the systems you already run on — SAP, Snowflake and AWS — with humans in control throughout. Grounded in MedTech, built for any account-based business. The result: a personalized customer experience that lifts seller productivity, lowers cost to serve and deepens the relationships that drive growth.

Wealth firm advisors are buried in workflows while fintechs onboard the same clients in minutes. See the advisor's day rebuilt on Headless 360 and Claude: research, client conversations and compliance run in the background – every signal, task and next step surfaced from Salesforce and driven to done by AI, with the advisor approving and the AI logging each step. Onboarding drops from 20+ days to under 24 hours, and advisor productivity climbs 25% — the kind of gains this approach is built to deliver, on the Salesforce your firm already runs on.

See Microsoft Teams and Salesforce work as one, powered by Agentforce and Headless 360. With the two connected, sellers and sales leaders can work their pipeline and deals without leaving the flow of their day — activity captured with a light touch, meeting-readiness briefs and pipeline summaries surfaced right in chat, relationship reviews that flag where an account needs attention, and proactive nudges when a deal goes quiet or a close date is at risk. One connected way of working — where the CRM stays current, coaching stays grounded in real activity, and the team stays focused on the deal.

Bring your toughest compliance questions to our cybersecurity team and see risk-to-remediation at AI speed. Cyber.AI – Accenture's cyber platform for the agentic enterprise – works with Claude and Salesforce Shield to surface and prioritize the risks that matter. The result: stronger compliance, less exposure, and security measured in business resilience, not just IT risk. Built for regulated industries, valuable to every enterprise.

A new way to build on Salesforce, brought to life with our partners. Watch a business need become working, deployed Salesforce software in minutes, live and self-correcting. A digital brain turns scattered Salesforce knowledge into clear answers; agents then build, test and deploy to a live system, showing their reasoning and fixing their own errors as you watch, with your team steering throughout. Powered by Claude, Cursor and Headless 360 – turning ideas once too slow or costly to attempt into things you can do now.

Discover how Workday deployed Agentforce and Revenue Cloud Advanced with Accenture – supercharging B2B Sales, enabling GTM agility, and enabling operational efficiency with enhanced trust. Session format: Breakout

Tuesday, Sep 15 | 12:30 PM - 1:10 PM PDT | Moscone West, L3, Room 3022

FedEx Freight is rewriting its own rules. Tracci Schultz joins Accenture to share how they're tackling platform complexity, redefining customer experience, and betting on AI as an independent company. Session format: Breakout

Tuesday, Sep 15 | 3:30 PM - 4:10 PM PDT | Moscone West, L3, Room 3022

Learn how Novartis delivers enterprise value at scale by pairing a product mindset with the urgency the moment demands.  Session format: Breakout

Wednesday, Sep 16 | 9:30 AM - 10:10 AM PDT | Moscone West, L3, Room 3022

See how Zayo worked with Accenture to rebuild B2B fiber sales on a headless, agentic stack - using AI with the right tech to power guided selling, autonomous deal structuring, & seamless Lead to Cash. Session format: Breakout

Wednesday, Sep 16 | 10:00 AM - 10:40 AM PDT | Metreon AMC, L3, Theatre 8

Thursday, Sep 17 | 11:30 AM - 12:10 PM PDT | Metreon AMC, L3, Theatre 15

How Italy's top multi-utility modernized its CRM on Energy & Utilities Cloud -launching a loyalty program for the circular economy and automating processes with Agentforce. Session format: Breakout

Wednesday, Sep 16 | 1:30 PM - 2:10 PM PDT | Moscone West, L3, Room 3022

Engine and NeuraFlash share how a collaborative approach turned early-stage voice AI into a scalable, human-centric solution driving customer engagement and operational efficiency. Session format: Theater

Wednesday, Sep 16 | 3:30 PM - 3:50 PM PDT | Moscone West, L2, Learning Lab Theater A

See how Taco Bell and NeuraFlash built a seven-year partnership rooted in trust and sustained impact, evolving from immediate needs to strategically transforming service through continued innovation. Session format: Theater

Wednesday, Sep 16 | 1:30 AM - 11:50 AM PDT | Moscone North, LL, Campground, Theater 2

Learn how Canon and NeuraFlash upgraded a bot to Agentforce, unifying six data sources to cut costs, reduce escalations, and drive a 42% jump in resolution rates in just 3 weeks. Session format: Theater

Thursday, Sep 17 | 10:30 AM - 10:50 AM PDT | Moscone South, LL, Content Pavilion, Stage 4

Compare 10 architecture decisions that shift under Headless 360. Two CTAs will lightboard and redesign the same customer scenario side by side. Session format: Breakout

Wednesday, Sep 16 | 1:30 PM - 2:10 PM PDT | Moscone West, L1 Forest, Architect Vista

Thursday, Sep 17 | 12:30 PM - 1:10 PM PDT | Moscone West, L1 Forest, Architect Vista

Event-driven architecture enables instant Salesforce integrations, but dependency issues can quickly create data inconsistency. Learn patterns for building reliable distributed systems. Session format: Breakout

Wednesday, Sep 16 | 10:30 AM - 11:10 AM PDT | Moscone West, L1 Forest, Architect Vista

Don't just build, evolve. Discover two paths to AI-driven Salesforce delivery: Agentia Studio for collaborative UI development and Agentia Headless for autonomous workflows. Build your greatest impact. Session format: Breakout

Thursday, Sep 17 | 12:30 PM - 1:10 PM PDT | Moscone West, L3, Room 3022

Join peers in this interactive roundtable to compare practical frameworks, tackle real implementation challenges, and sharpen what you bring back to your marketing leadership. Session format: Roundtable

Wednesday, Sep 16 | 10:00 AM - 11:00 AM PDT | InterCon, L3, Grand Ballroom A, Roundtable 1