Lead in the NEW at Dreamforce

Dreamforce is Salesforce’s flagship annual event that brings industry leaders to collaborate, connect, and inspire. More than 170,000 attendees are expected and thousands more joining online. This four-day event will host more than 2,700+ sessions for every role and every industry, provide hands-on experience with the latest products and an opportunity to network with the world’s most innovative business leaders.

As Salesforce’s #1 partner, confirmed by Forrester with our “off the charts” rating, and top Pioneer sponsor this year, we’re dedicated to helping businesses leverage Salesforce for their innovation and growth.

At Dreamforce this year, Accenture will demonstrate how organizations can lead in the NEW—rethinking every aspect of the business and applying intelligence to fuel growth. Learn how you can orchestrate your intelligent enterprise at one of our numerous speaking sessions and showcase presence in the main expo hall (#819).

Location
Booth #819, Moscone South Exhibition Hall
747 Howard St, San Francisco, CA 94103

Agenda

Location

Moscone West Admin Theater

MyTrailhead is the solution to enable a diverse, distributed workforce. With a combination of Salesforce and Accenture content, we’re putting users in charge of their learning journey. We’ll share our planning, rollout strategies, and setbacks as we guide you on your MyTrailhead adventure. VIEW EVENT DETAILS

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SPEAKER
David Chestnut

Solution Architect, Accenture

Location

Moscone West Admin Theater

Location

Moscone North Main Keynote Stage

The pace of innovation today is creating both opportunity and uncertainty about jobs, planetary impact, ethics, and equality. Learn how your company can use technology to drive digital transformation while addressing stakeholder values by enabling Trailblazers to shape the future. VIEW EVENT DETAILS

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SPEAKER
Fawad Ahmad

SVP Digital & Customer Experience, State Farm

Location

Moscone North Main Keynote Stage

Location

Palace Hotel Telegraph Hill

Learn how Radisson Hotel Group partnered with Accenture to transform the Radisson owner experience using Salesforce Community Cloud. This portal allows owners to connect directly with corporate, from the application process to hotel operations. VIEW EVENT DETAILS

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SPEAKERS
Amrita Mukundan

VP, Openings and Hotel Integration Radisson Hotel Group

Steven Quick

Senior Manager – Products, Technology Consulting, Accenture

Location

Palace Hotel Telegraph Hill

Location

Keynote Room Moscone West Level 3

Partners are key to customer success and unparalleled growth of the Salesforce Economy. See how we build on the Salesforce Customer 360 Platform, sell on the AppExchange and grow business in the Salesforce Ecosystem. Learn about partner programs that will accelerate your business growth. VIEW EVENT DETAILS

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SPEAKER
Jonathan Holman

Head of Digital Transformation – Santander UK PLC

Location

Keynote Room Moscone West Level 3

Location

Palace Hotel - Theater 2

Experience is the key brand differentiator. Learn how Shell Oil Retail developed a powerful Industry Leading Community Cloud to deploy the new technology upgrades to gas stations, adopting human-centered and persona driven design approach. VIEW EVENT DETAILS

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SPEAKER
MJ Charmani

Accenture

Location

Palace Hotel - Theater 2

Location

Moscone West Room 2020

Experienced Architects share their experiences of justifying their designs and the objections they’ve faced. They will give examples of where they have seen this type of communication done well and give recommendations on how to communicate ideas and handle harder conversations. The mix of experience will show that there is no one-size-fits-all way to approach this aspect of the role. VIEW EVENT DETAILS

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SPEAKER
Kerry Townsend

Manager, Accenture

Location

Moscone West Room 2020

Location

Marriott Foothill F

Putting the customer first is the key to ABInBev’s Contact model. Hear how Accenture Cloud Trade Promotion Management on the Salesforce Customer Success Platform enables the standardization of the Promo process, putting the customer at the center. VIEW EVENT DETAILS

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SPEAKER
Vital Potlatov

Digital Transformation Director – Europe, ABInBev

Location

Marriott Foothill F

Location

Marriott Marquis Foothill E

Learn how ENGIE is leveraging Salesforce and Vlocity’s Industry Cloud globally to be the world leader of the Zero-Carbon transition with customer-centric experiences, accelerated time-to-market and high-value innovative Energy solutions. VIEW EVENT DETAILS

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SPEAKERS
Emmanuel Fouché

CIO ENGIE FRANCE B2C, ENGIE

Marc Lallemand

CIO BeLux, ENGIE

Kelly James

GM Energy & Utilities, Vlocity

Location

Marriott Marquis Foothill E

Location

Westin St. Francis Saskatoon Stage (Grand Ballroom)

Find out how Project 8 has customized Salesforce features such as Chatter, Lightning, and Einstein Analytics to enable users to view, analyze, and discuss data visualizations supporting all 17 UN Sustainable Development Goals. VIEW EVENT DETAILS

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Location

Westin St. Francis Saskatoon Stage (Grand Ballroom)

Location

Metreon AMC Theatres, Level 3 | Theater 15

Maximizing the value of your Salesforce implementations continues after you go live. Join Salesforce and Accenture to learn how to work jointly with your ecosystem of experts and lay the foundation for long-term success. VIEW EVENT DETAILS

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SPEAKERS
Brock Hubbard

Salesforce

Elizabeth Gunning

Accenture

Location

Metreon AMC Theatres, Level 3 | Theater 15

Location

Moscone West Room 2011

With the advances in JavaScript and Web standards of the past five years, it's critical to understand certain concepts before using the LWC programming model. As an Apex or Aura developer, this will help you understand best practices core to the LWC. VIEW EVENT DETAILS

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SPEAKERS
Paul McCollum

Enterprise Architect – JCPenney

Nathan Shulman

Developer – Accenture

Location

Moscone West Room 2011

Location

Moscone South Campground - Village Theater

Hear about lessons learned from a Salesforce implementation on Communities and Health Cloud with Accenture’s INTIENT Patient Platform, and how bluebird bio is delivering an innovative yet streamlined solution to meet the complex gene therapy needs. VIEW EVENT DETAILS

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SPEAKERS
Naomi Bennett

bluebird bio

Jennifer Turcotte

Salesforce

Location

Moscone South Campground - Village Theater

Location

Moscone South Campground - Village Theater

Engie Fabricom, a Belgium-based design, implementation, maintenance, and services company, drives employee and operational productivity with streamlined field service on Salesforce. VIEW EVENT DETAILS

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SPEAKERS
Kris Jansen

CIO Engie FABRICOM

Carol Leboffe

Senior Manager Utilities Business Development Leader – EMEA Salesforce

Location

Moscone South Campground - Village Theater

Location

Intercontinental Industries Theater

Leading insurers are transforming the relationship towards proactivity, prevention and assistance, and aiming to develop a true understanding of customers' needs. Learn how Generali France has put Financial Services Cloud at the heart of this journey. VIEW EVENT DETAILS

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SPEAKERS
Paulo Carvalho

Head of IT Customer & Broker Solutions – GENERALI

Cyril Cymbler

Senior Director Financial Services – EMEA Salesforce

Location

Intercontinental Industries Theater

Location

Moscone West Room 2020

Assumptions about code from other platforms are being misapplied to Salesforce to the detriment of customers and end-users. This session suggests a framework that breaks the dichotomy of code vs clicks, replacing it with a true salesforce solution. VIEW EVENT DETAILS

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SPEAKERS
Paulo Carvalho

Head of IT Customer & Broker Solutions – GENERALI

Cyril Cymbler

Senior Director Financial Services – EMEA Salesforce

Location

Moscone West Room 2020

Location

Marriott Marquis Yerba Buena Salon 10-12

Traditional sales models are no longer enough for today's consumer goods companies. Learn how AB InBev uses Einstein Analytics to optimize its trade promotions and infuse intelligence into the sales process by generating product-level recommendations. VIEW EVENT DETAILS

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SPEAKERS
Vital Potlatov

Digital Transformation Director – Europe, ABInBev

Reinier van Leuken

Principal Solution Engineer – Salesforce

Location

Marriott Marquis Yerba Buena Salon 10-12

Location

Moscone West 2000

Hear how ENGIE developed a more cohesive sales practice with an integrated end-to-end zero carbon transition offering. They met the challenge to harmonize and assemble heterogeneous solutions, teams, governance, and process into a “one stop shop”. VIEW EVENT DETAILS

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Location

Moscone West 2000

Location

Marriott Foothill G1-G2

Rising expectations from CEOs to drive marketing-led growth means CMOs must “reinvent” how they do business. This calls for pioneering marketers to recognize that the way to achieve this growth is through hyper-relevant, connected customer experiences at global scale. Are you ready to help rewrite the rules of experience activation? VIEW EVENT DETAILS

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SPEAKER
Nikki Mendonça

Global President – Accenture Interactive Operations

Location

Marriott Foothill G1-G2

Location

Yerba Buena Center for the Arts Yerba Buena Forum

Hear how Generali France used Salesforce solutions as an accelerator for business transformation in insurance, and what challenges were overcome in the implementation of FS Cloud. VIEW EVENT DETAILS

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SPEAKER
Paulo Carvalho

Head of IT Customer & Broker Solutions – GENERALI

Location

Yerba Buena Center for the Arts Yerba Buena Forum

Location

Palace Hotel Explorer Theater

Innovation is at the heart of beauty for Shiseido. Learn how Shiseido has embraced the opportunity to digitally transform by automating a personalized marketing journey for consumers to provide them with a unique commerce experience. VIEW EVENT DETAILS

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SPEAKERS
Welington Fonseca

Senior Vice President – Customer Marketing Shiseido Group

Janna Haehl

Enterprise Lead Solution Engineer – Salesforce

Location

Palace Hotel Explorer Theater

Location

Moscone West Room 2024

This session will outline nine key principles architects should consider when designing to balance complexity with desired business outcomes, and how these principles impact the overall solution. VIEW EVENT DETAILS

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SPEAKER
Steven Herod

Principal Director – Accenture

Location

Moscone West Room 2024

Location

Yerba Buena Forum

Teams from Accenture and Salesforce will battle to solve a real client business transformation challenge, posed by a CXO at Dreamforce less than 48 hours prior to “The Battle”. Featuring a prototype ideated, engineered and built LIVE during Dreamforce. VIEW EVENT DETAILS

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SPEAKERS
Nicholas Grierson

Global Head of Salesforce CIO – Barclays

Anthony Morris

Global Head of Banking Go-to-Market, Salesforce

Stephanie Sadowski

Financial Services Global Lead – Salesforce Business Group, Accenture

Leah Blessin

Salesforce Business Group Lead – DACH Region, Accenture

Location

Yerba Buena Forum

Location

Moscone West Architect Theater

Our panel of experts will discuss why hands-on experience is so important and how it can really impact your Architect Journey. Our Certified Technical Architect panelists can provide great examples to help you on your career path. VIEW EVENT DETAILS

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SPEAKERS
Suzanne Ferguson

Senior Manager – Trailhead Architect Program, Salesforce​

Jannis Bott

Practice Partner - Solution Engineering, Innovation & Incubation, DXC System Partners

Andy Ognenoff

Technical Architect – Accenture

Arjan Kramer

Program Architect Director – CTA Salesforce

Location

Moscone West Architect Theater

Location

Moscone West Developer Theater

Looking to take your EA dashboards to the next level with dynamic SAQL queries? Join us to see customer examples that make SAQL statements completely dynamic, allowing them to very easily add on additional complex features to their dashboards. VIEW EVENT DETAILS

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SPEAKERS
Andrew Skelnik

Application Development Senior Analyst – Accenture

Dylan Thom

Director – Product Management, Salesforce

Location

Moscone West Developer Theater

Location

Metreon AMC Theatres, Level 3 | Theater 13

Accenture leverages Sales Cloud to keep on top of their business. Integrating Click Path with Google Analytics, they've been able to track and target customers in more meaningful ways, and will share the “secret sauce” behind this solution. VIEW EVENT DETAILS

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SPEAKERS
Amitabh Borah​​

Senior Manager – Accenture

Olga Gonzalez

Senior Manager – Accenture

Anand Narasimhan

Senior Director – Advisory Services, Salesforce

Location

Metreon AMC Theatres, Level 3 | Theater 13

Location

Moscone West Room 2009 (A/S)

Panelists will talk about how they have gotten to where they are, in ways they never expected. They will share their challenges & struggles, how they’ve worked through them and why they think they are exactly where they need to be for the future. VIEW EVENT DETAILS

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SPEAKER
Kerry Townsend

Manager, Accenture

Location

Moscone West Room 2009 (A/S)

Location

Moscone West Level 3

State Farm and Barclays will share how they’re using Financial Services Cloud to create a 360-degree view of their customers, and Good Return will tell an inspirational story of enabling economic empowerment with the Salesforce Customer 360 platform. VIEW EVENT DETAILS

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SPEAKERS
Fawad Ahmad

SVP Digital & Customer Experience, State Farm

Stephanie Sadowski

Financial Services Global Lead – Salesforce Business Group, Accenture

Location

Moscone West Level 3

Location

Moscone West Surfside Theater (Dev and other)

If you're looking to remove friction from internal sales processes, learn how Accenture’s using myTrailhead to empower thousands to take on new responsibilities to qualify and approve their own deals, while consuming point-of-need sales training. VIEW EVENT DETAILS

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SPEAKERS
Sara Porter

Sales Effectiveness Managing Director – Accenture​

Jason Pucker

Senior Manager – Accenture

Vik Mediratta

Director – myTrailhead Product Marketing, Salesforce

Location

Moscone West Surfside Theater (Dev and other)

Location

Marriott Marquis - Yerba Buena Salon 10-12

Hear how Siemens globally rolled out CPQ to improve both the selling experience for their global sales team and the buying experience for customers. They’ll cover everything from solution design to considerations for change management and adoption. VIEW EVENT DETAILS

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SPEAKERS
Ryan Dennison

Quote to Order Program Lead – Siemens

Edwin Flores

Consultant – Accenture

Russell Halvorson

Director Product Management – Salesforce​

Location

Marriott Marquis - Yerba Buena Salon 10-12

Location

Palace Hotel, Twin Peaks (A/S)

Shiseido demonstrates how the company efficiently scaled its mobile-first eCommerce business using Salesforce B2C Commerce Cloud, fully integrating across its portfolio of 65 brands and 20 countries around the world. VIEW EVENT DETAILS

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SPEAKER
Omer Iqbal

SVP of Digital Architecture – Shiseido Group

Location

Palace Hotel, Twin Peaks (A/S)

Location

Yerba Buena Center for the Arts Yerba Buena Forum

Learn how CenturyLink is powering their New IT and Customer Experience Transformation by rethinking how they deliver capabilities to their sellers, customers and partners, and where they are on their journey to reimagine the way they do business. VIEW EVENT DETAILS

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SPEAKER
Meghan Hambacher Wilkinson

Vice President – Application Engineering, CenturyLink

Location

Yerba Buena Center for the Arts Yerba Buena Forum

Location

Moscone West Room 2020

The Salesforce Customer 360 Platform supports B2B, B2C, B2B2C, and industry specific business and data models, while many Enterprise IT teams focus on others. This session clarifies the main options and covers key considerations for use cases. VIEW EVENT DETAILS

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SPEAKER
David Thomas

Certified Technical Architect – Accenture

Location

Moscone West Room 2020

Location

Moscone West Room 2011

What does it take to become a CTA? Curious the different paths people have taken to achieve the Certification? Join our panel discussion and public Q&A with 4-5 of our Certified Technical Architects to hear about their #journeytoCTA adventures. VIEW EVENT DETAILS

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SPEAKERS
Andrew Hart

Technical Architect – Accenture

Steven Herod

Principal Director – Accenture

Location

Moscone West Room 2011

Location

Marriott Marquis Yerba Buena Salon

Consumer goods companies must be ready to leverage their digital transformation efforts across the value chain. Leading Trailblazers, including Frito-Lay, will share how Salesforce Customer 360 is unlocking organization and ecosystem value. VIEW EVENT DETAILS

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SPEAKERS
S. Kishan Chetan

VP Product Management – Salesforce

Hilary Englert

PMM – Salesforce

Michael Lindsey

SVP Transformation & Strategy – FLNA

Angelica Munson
Angelica Munson

President – Digital Center of Excellence, Shiseido

Sunil Rao
Sunil Rao

Managing Director​

Neeracha Taychakhoonavudh

EVP – Industry Go To Market, Salesforce

Location

Marriott Marquis Yerba Buena Salon

Location

Moscone West Architect Theater

Building an enterprise architecture strategy may require you to utilize multiple orgs to support individual lines of business. Learn how to get the most out of MuleSoft with multi-org deployments and how to improve your own integration strategy. VIEW EVENT DETAILS

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SPEAKER
Seiichiro Kobayashi

Senior Manager – Business & Integration Architecture, Accenture

Location

Moscone West Architect Theater

Location

Moscone West Mulesoft Integration Theater

API ecosystems are vital to a modern technology organization. This session highlights QBE, a large insurance provider who achieved their business outcomes with MuleSoft C4E using the right op model and building towards an API ecosystem. VIEW EVENT DETAILS

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SPEAKER
Sachin Satija

Global MuleSoft Lead – Accenture

Location

Moscone West Mulesoft Integration Theater

Location

Moscone West Architect Theater

In this session, Accenture, a Salesforce customer with a large global user base, will go over their multi-year journey of performance improvements and the evolution of the architecture and infrastructure. Salesforce team will introduce Salesforce Edge. VIEW EVENT DETAILS

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SPEAKERS
Mark Martynus

Managing Director – Accenture

Steven Sam

Lead Technology Architect – Accenture & Contacts, Salesforce​

Location

Moscone West Architect Theater

Location

Moscone West Mulesoft Integration Theater

Learn how leaders are defining a new role for IT that ties to business objectives, implementing digitally decoupled architecture, changing to a new operating model, and unlocking new forms of value from AI, IoT, blockchain, automation and more. VIEW EVENT DETAILS

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SPEAKER
Theo Forbath

Managing Director, Accenture

Location

Moscone West Mulesoft Integration Theater

Location

Moscone West Room 2006

How do you decide when to use a prebuilt Einstein feature and when to build a custom Einstein solution? Can you mash up different Einstein features? We’ll share what's available and how to best map Einstein capabilities to your business challenges. VIEW EVENT DETAILS

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SPEAKERS
Danielle De Haes

Manager CRM, VodafoneZiggo

Sarin Devraj

Product Marketing Manager, Salesforce

Ally Witherspoon

Director – Product Marketing, Salesforce

Location

Moscone West Room 2006

Location

Marriott Nob Hill C-D

Accenture Einstein leaders will share how data, analytics, AI and CRM can be united to deliver an insight-driven user experience. Discuss challenges faced by AI and analytics in a complex customer data landscape and how to solve them. VIEW EVENT DETAILS

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SPEAKERS
Andrew Beder

Salesforce Data & Analytics Lead, Accenture

Deepa Iyer

Salesforce Einstein and Innovation Leader, Accenture

Justin Raj

Senior Manager, Accenture

Location

Marriott Nob Hill C-D

Location

Westin St. Francis Sword Fern Cinema (Colonial Room)

Find out how the National Multiple Sclerosis Society co-created a vision and roadmap with business and technology, committing to an enterprise-wide Salesforce ecosystem to ensure that the 1 million people affected by MS can live their best lives. VIEW EVENT DETAILS

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Location

Westin St. Francis Sword Fern Cinema (Colonial Room)

Location

Park Central, Franciscan II

Join Salesforce and our Partner Community data management and integration subject matter experts as they share how Customer 360 Data Manager differentiates itself from other solutions, including by architecture approach, feature set, and more. VIEW EVENT DETAILS

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SPEAKERS
A Mahajaan

Senior Manager – Accenture

Sanjay Bansal

Global Managing Director, Alliances – B2C & B2B Architect Program, Salesforce

Location

Park Central, Franciscan II

Location

Moscone West Coastline Theater

How are data and devices so connected, yet completely reliable and secure? Learn how blockchain helps maintain trust and increases productivity. Find yourself awestruck on how simply we can use blockchain in Salesforce on complex applications. VIEW EVENT DETAILS

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SPEAKERS
Ashish Arora

Senior Manager – Accenture

Radhika Bansal

Business & Integration Arch. Senior Analyst – Accenture, Salesforce MVP

Location

Moscone West Coastline Theater

Location

Moscone West Architect Vista Blueprint Discussions

Junior and mid-level architects can get hands on with patterns to structure Accounts / Contacts and Person Accounts for real-world situations drawn from experiences in Airline, Banking, Child Welfare, Healthcare and Business and Consumer domains. VIEW EVENT DETAILS

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SPEAKERS
Steven Herod

Principal Director – Accenture

David Thomas

Certified Technical Architect – Accenture

Location

Moscone West Architect Vista Blueprint Discussions

Location

Moscone West Keynote Room Level 3

Join us to see how Trailhead can empower you to skill up for the future, reskill and engage your employees, and land your dream job. You’ll also discover best practices to drive employee engagement and scale onboarding with myTrailhead. VIEW EVENT DETAILS

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SPEAKERS
Danielle Brady

Managing Director – Accenture

Chris Duarte

VP – Trailhead Content, Salesforce

Daniel Gorton

Senior Business Systems Manager – Salesforce, City Year, Inc.

Kris Lande

VP – Trailhead Marketing, Salesforce​

Leah McGowen-Hare

VP – Trailhead Evangelism, Salesforce

Adam Torman

Senior Director – Product Management, Salesforce

Lauren Zolp

Salesforce Consultant – HigherEchelon, Inc.

Location

Moscone West Keynote Room Level 3

Location

Yerba Buena Center for the Arts Yerba Buena Forum

Hear about the lessons from a first time Salesforce implementation on Communities and Health Cloud leveraging Accenture’s INTIENT Patient Platform and how bluebird bio’s innovative solution is meeting complex gene therapy needs across the globe. VIEW EVENT DETAILS

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SPEAKERS
Naomi Bennett

bluebird bio

Jennifer Turcotte

Salesforce

Location

Yerba Buena Center for the Arts Yerba Buena Forum

Location

Moscone West Surfside Theater (Dev and other)

What if being a CTA was a byproduct of being a great architect, regardless of background? Join to explore the most important skills and mindset needed to be an effective architect, and how Salesforce practitioners with any capabilities can build them. VIEW EVENT DETAILS

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SPEAKERS
Gemma Emmett

Founder – Ladies Be Architects

Andrew Hart

Technical Architect – Accenture

Location

Moscone West Surfside Theater (Dev and other)

Location

Intercontinental Hotel - Grand Ballroom C

In a hyper-competitive Oilfield Services landscape, a global leader becomes customer- obsessed to move from surviving to thriving. VIEW EVENT DETAILS

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SPEAKERS
Scott Traverse

Sr. IT Manager, Halliburton

Sofia Baca

Business Manager – UBI, Halliburton, Halliburton

Austin Miller

Global Industry Go To Market Lead – Energy, Salesforce​

Location

Intercontinental Hotel - Grand Ballroom C

Location

Marriott Nob Hill A-B

Experience a guided, case study-based learning experience to rethink the role of field workers in service, use Service Cloud and FSL to address customer and field experience needs, and execute flawlessly and manage the change journey. VIEW EVENT DETAILS

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SPEAKERS
John Cassidy
John Cassidy

Managing Director

Stephanie Helland

Managing Director – Accenture

Boopathi Sabanayakam

Innovation Lead – Accenture

Location

Marriott Nob Hill A-B

Location

Intercontinental Hotel - Union Square

Payers, providers & government entities are expanding the scope & intensity of efforts to create cost effective improvements in health outcomes by addressing Social Determinants of Health (SDOH). In this session we will cover the emerging trends and real-world solutions to identify and address barriers to care. VIEW EVENT DETAILS

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SPEAKERS
Andrew Cone

SVP Government Solution – Optum

Philip Poley

Managing Director, Public Sector Health Industry Strategy Lead – Accenture​

Jaffer Traish

VP Partnerships – Aunt Bertha

Ryan McWaters

VP Product Development – PopHealthCare

Kim Arnold

Industry Go To Market Senior Director – Salesforce

Location

Intercontinental Hotel - Union Square

Accenture keynotes

Wednesday, Nov 20 @3:00 – 4:00 pm, Moscone West

Financial services keynote

State Farm and Barclays will share how new innovations for mortgage and insurance are ushering in the latest chapter in unified financial services.

Wednesday, Nov 20 @1:00 - 2:00 pm, Yerba Buena Forum

The battle LIVE!

Teams from Accenture and Salesforce will battle it out to solve a real client business transformation challenge.

Thursday, Nov 21 @1:00–2:00 pm, Moscone West

Trailhead keynote: Skill up for the future

Learn how Trailhead can empower you to skill up for the future, reskill and engage your employees, and land your dream job.

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