Accenture at Dreamforce 2019

MyTrailhead is the solution to enable a diverse, distributed workforce. With a combination of Salesforce and Accenture content, we’re putting users in charge of their learning journey. We’ll share our planning, rollout strategies, and setbacks as we guide you on your MyTrailhead adventure. VIEW EVENT DETAILS

The Salesforce Customer 360 Platform supports B2B, B2C, B2B2C, and industry specific business and data models, while many Enterprise IT teams focus on others. This session clarifies the main options and covers key considerations for use cases. VIEW EVENT DETAILS

Learn how Radisson Hotel Group partnered with Accenture to transform the Radisson owner experience using Salesforce Community Cloud. This portal allows owners to connect directly with corporate, from the application process to hotel operations. VIEW EVENT DETAILS

The pace of innovation today is creating both opportunity and uncertainty about jobs, planetary impact, ethics, and equality. Learn how your company can use technology to drive digital transformation while addressing stakeholder values by enabling Trailblazers to shape the future. VIEW EVENT DETAILS

Experience is the key brand differentiator. Learn how Shell Oil Retail developed a powerful Industry Leading Community Cloud to deploy the new technology upgrades to gas stations, adopting human-centered and persona driven design approach. VIEW EVENT DETAILS

How can someone advance with no college degree and a two-year work gap because of a late-stage cancer diagnosis? Learn how Trailhead and the Trailblazer Community led Vanessa Villagomez to her dream career as a jet-setting Salesforce consultant at a top tier global firm and her second chance at completing her bachelor’s degree at a top ten university. VIEW EVENT DETAILS

Learn how ENGIE is leveraging Salesforce and Vlocity’s Industry Cloud globally to be the world leader of the Zero-Carbon transition with customer-centric experiences, accelerated time-to-market and high-value innovative Energy solutions. VIEW EVENT DETAILS

Hear how the digital team from Bon Secours Mercy Health laid a foundation for their enterprise architecture and patient experience initiative by using the Salesforce Marketing Cloud and its capabilities as a catalyst for systemwide change. VIEW EVENT DETAILS

Find out how Project 8 has customized Salesforce features such as Chatter, Lightning, and Einstein Analytics to enable users to view, analyze, and discuss data visualizations supporting all 17 UN Sustainable Development Goals. VIEW EVENT DETAILS

Experienced Architects share their experiences of justifying their designs and the objections they’ve faced. They will give examples of where they have seen this type of communication done well and give recommendations on how to communicate ideas and handle harder conversations. The mix of experience will show that there is no one-size-fits-all way to approach this aspect of the role. VIEW EVENT DETAILS

Maximizing the value of your Salesforce implementations continues after you go live. Join Salesforce and Accenture to learn how to work jointly with your ecosystem of experts and lay the foundation for long-term success. VIEW EVENT DETAILS

With the advances in JavaScript and Web standards of the past five years, it's critical to understand certain concepts before using the LWC programming model. As an Apex or Aura developer, this will help you understand best practices core to the LWC. VIEW EVENT DETAILS

Engie Fabricom, a Belgium-based design, implementation, maintenance, and services company, drives employee and operational productivity with streamlined field service on Salesforce. VIEW EVENT DETAILS

Leading insurers are transforming the relationship towards proactivity, prevention and assistance, and aiming to develop a true understanding of customers' needs. Learn how Generali France has put Financial Services Cloud at the heart of this journey. VIEW EVENT DETAILS

Assumptions about code from other platforms are being misapplied to Salesforce to the detriment of customers and end-users. This session suggests a framework that breaks the dichotomy of code vs clicks, replacing it with a true salesforce solution. VIEW EVENT DETAILS

Partners are key to customer success and unparalleled growth of the Salesforce Economy. See how we build on the Salesforce Customer 360 Platform, sell on the AppExchange and grow business in the Salesforce Ecosystem. Learn about partner programs that will accelerate your business growth. VIEW EVENT DETAILS

Traditional sales models are no longer enough for today's consumer goods companies. Learn how AB InBev uses Einstein Analytics to optimize its trade promotions and infuse intelligence into the sales process by generating product-level recommendations. VIEW EVENT DETAILS

Hear how ENGIE developed a more cohesive sales practice with an integrated end-to-end zero carbon transition offering. They met the challenge to harmonize and assemble heterogeneous solutions, teams, governance, and process into a “one stop shop”. VIEW EVENT DETAILS

Rising expectations from CEOs to drive marketing-led growth means CMOs must “reinvent” how they do business. This calls for pioneering marketers to recognize that the way to achieve this growth is through hyper-relevant, connected customer experiences at global scale. Are you ready to help rewrite the rules of experience activation? VIEW EVENT DETAILS

Join us to see how Trailhead can empower you to skill up for the future, reskill and engage your employees, and land your dream job. You’ll also discover best practices to drive employee engagement and scale onboarding with myTrailhead. VIEW EVENT DETAILS

Hear how Generali France used Salesforce solutions as an accelerator for business transformation in insurance, and what challenges were overcome in the implementation of FS Cloud. VIEW EVENT DETAILS

Innovation is at the heart of beauty for Shiseido. Learn how Shiseido has embraced the opportunity to digitally transform by automating a personalized marketing journey for consumers to provide them with a unique commerce experience. VIEW EVENT DETAILS

This session will outline nine key principles architects should consider when designing to balance complexity with desired business outcomes, and how these principles impact the overall solution. VIEW EVENT DETAILS

Teams from Accenture and Salesforce will battle to solve a real client business transformation challenge, posed by a CXO at Dreamforce less than 48 hours prior to “The Battle”. Featuring a prototype ideated, engineered and built LIVE during Dreamforce. VIEW EVENT DETAILS

Our panel of experts will discuss why hands-on experience is so important and how it can really impact your Architect Journey. Our Certified Technical Architect panelists can provide great examples to help you on your career path. VIEW EVENT DETAILS

Looking to take your EA dashboards to the next level with dynamic SAQL queries? Join us to see customer examples that make SAQL statements completely dynamic, allowing them to very easily add on additional complex features to their dashboards. VIEW EVENT DETAILS

Accenture creates solutions for some of the biggest companies on the planet. Join this session to learn how they have deployed Einstein Analytics, Einstein Predictions, and chatbots to solve diverse business problems including multi-channel customer service, optimizing trade promotions, and driving retail growth. VIEW EVENT DETAILS

When you shine, I shine. This simple philosophy is a powerful way to create equality in the workplace and the world so that everyone can learn, grow, and be successful. Join us to learn about Shine Theory and start to look across the lines of perceived difference so that we can all support each other's mutual success. VIEW EVENT DETAILS

Panelists will talk about how they have gotten to where they are, in ways they never expected. They will share their challenges & struggles, how they’ve worked through them and why they think they are exactly where they need to be for the future. VIEW EVENT DETAILS

Accenture leverages Sales Cloud to keep on top of their business. Integrating Click Path with Google Analytics, they've been able to track and target customers in more meaningful ways, and will share the “secret sauce” behind this solution. VIEW EVENT DETAILS

State Farm and Barclays will share how they’re using Financial Services Cloud to create a 360-degree view of their customers, and Good Return will tell an inspirational story of enabling economic empowerment with the Salesforce Customer 360 platform. VIEW EVENT DETAILS

In this session, Accenture, a Salesforce customer with a large global user base, will go over their multi-year journey of performance improvements and the evolution of the architecture and infrastructure. Salesforce team will introduce Salesforce Edge. VIEW EVENT DETAILS

If you're looking to remove friction from internal sales processes, learn how Accenture’s using myTrailhead to empower thousands to take on new responsibilities to qualify and approve their own deals, while consuming point-of-need sales training. VIEW EVENT DETAILS

Hear how Siemens globally rolled out CPQ to improve both the selling experience for their global sales team and the buying experience for customers. They’ll cover everything from solution design to considerations for change management and adoption. VIEW EVENT DETAILS

Shiseido demonstrates how the company efficiently scaled its mobile-first eCommerce business using Salesforce B2C Commerce Cloud, fully integrating across its portfolio of 65 brands and 20 countries around the world. VIEW EVENT DETAILS

Learn how CenturyLink is powering their New IT and Customer Experience Transformation by rethinking how they deliver capabilities to their sellers, customers and partners, and where they are on their journey to reimagine the way they do business. VIEW EVENT DETAILS

What does it take to become a CTA? Curious the different paths people have taken to achieve the Certification? Join our panel discussion and public Q&A with 4-5 of our Certified Technical Architects to hear about their #journeytoCTA adventures. VIEW EVENT DETAILS

Consumer goods companies must be ready to leverage their digital transformation efforts across the value chain. Leading Trailblazers, including Frito-Lay, will share how Salesforce Customer 360 is unlocking organization and ecosystem value. VIEW EVENT DETAILS

Building an enterprise architecture strategy may require you to utilize multiple orgs to support individual lines of business. Learn how to get the most out of MuleSoft with multi-org deployments and how to improve your own integration strategy. VIEW EVENT DETAILS

API ecosystems are vital to a modern technology organization. This session highlights QBE, a large insurance provider who achieved their business outcomes with MuleSoft C4E using the right op model and building towards an API ecosystem. VIEW EVENT DETAILS

Learn how leaders are defining a new role for IT that ties to business objectives, implementing digitally decoupled architecture, changing to a new operating model, and unlocking new forms of value from AI, IoT, blockchain, automation and more. VIEW EVENT DETAILS

In this session, industry trailblazers will share their journey to a unified platform to achieve new levels of operational excellence and increase patient satisfaction. VIEW EVENT DETAILS

How do you decide when to use a prebuilt Einstein feature and when to build a custom Einstein solution? Can you mash up different Einstein features? We’ll share what's available and how to best map Einstein capabilities to your business challenges. VIEW EVENT DETAILS

Accenture Einstein leaders will share how data, analytics, AI and CRM can be united to deliver an insight-driven user experience. Discuss challenges faced by AI and analytics in a complex customer data landscape and how to solve them. VIEW EVENT DETAILS

Find out how the National Multiple Sclerosis Society co-created a vision and roadmap with business and technology, committing to an enterprise-wide Salesforce ecosystem to ensure that the 1 million people affected by MS can live their best lives. VIEW EVENT DETAILS

Join Salesforce and our Partner Community data management and integration subject matter experts as they share how Customer 360 Data Manager differentiates itself from other solutions, including by architecture approach, feature set, and more. VIEW EVENT DETAILS

How are data and devices so connected, yet completely reliable and secure? Learn how blockchain helps maintain trust and increases productivity. Find yourself awestruck on how simply we can use blockchain in Salesforce on complex applications. VIEW EVENT DETAILS

Junior and mid-level architects can get hands on with patterns to structure Accounts / Contacts and Person Accounts for real-world situations drawn from experiences in Airline, Banking, Child Welfare, Healthcare and Business and Consumer domains. VIEW EVENT DETAILS

In this session, we will explore a variety of approaches to writing Agile user stories, including in teams. Collaboration with both business and technical roles can significantly improve the user story, delivering a better solution. Learn how the art of starting a conversation can achieve superior solutions. VIEW EVENT DETAILS

Learn how Bon Secours Mercy Health leveraged Salesforce Health Cloud, Marketing Cloud, Mulesoft, and the Epic EHR, with a focus on lower costs, enhanced workforce performance, increased net new patients, and improved patient engagement and retention. VIEW EVENT DETAILS

Putting the customer first is the key to ABInBev’s Contact model. Hear how Accenture Cloud Trade Promotion Management on the Salesforce Customer Success Platform enables the standardization of the Promo process, putting the customer at the center. VIEW EVENT DETAILS

What if being a CTA was a byproduct of being a great architect, regardless of background? Join to explore the most important skills and mindset needed to be an effective architect, and how Salesforce practitioners with any capabilities can build them. VIEW EVENT DETAILS

In a hyper-competitive Oilfield Services landscape, a global leader becomes customer- obsessed to move from surviving to thriving. VIEW EVENT DETAILS

Experience a guided, case study-based learning experience to rethink the role of field workers in service, use Service Cloud and FSL to address customer and field experience needs, and execute flawlessly and manage the change journey. VIEW EVENT DETAILS

BP envisioned a world where Citizen Developers would leverage the Salesforce Platform to build their own apps, but the reality wasn't so simple. Get under the hood with BP's Senior Enterprise Architect to see how Salesforce DX is enabling an "app store"-like environment for BP's Citizen Developer Program. VIEW EVENT DETAILS

Payers, providers & government entities are expanding the scope & intensity of efforts to create cost effective improvements in health outcomes by addressing Social Determinants of Health (SDOH). In this session we will cover the emerging trends and real-world solutions to identify and address barriers to care. VIEW EVENT DETAILS

Join us to hear from our elite panel of Certified Technical Architects on how they embarked on their #JourneyToCTA. You'll learn how the Architect Program credentials help deepen your skills and make you a better Architect. VIEW EVENT DETAILS

Einstein Analytics makes dashboard design fast, easy, and fun. But the most innovative analytics use cases can address the most sophisticated business requirements, and sometimes this requires going deep! Join a panel of power-users as they show the insider tips, tricks, and workarounds that they use to blaze new trails. VIEW EVENT DETAILS