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COVID-19: New habits are here to stay for retail consumers

August 13, 2020


In brief

Retail consumer behavior has changed

Retail consumers take stock of personal concerns

Fifty percent of consumers rank financial security as one of their top three priorities—a rise of more than one third in the last three months.

Retail consumers focus on the home for work and play


of consumers favor socializing at home in the next six months (ranked in top three)


of consumers favor connecting virtually with friends in the next six months (ranked in the top three)

Retail consumers shop locally, mindfully—and digitally


of consumers are limiting food waste with 90% likely to continue post-crisis


of consumers are making more environmentally friendly, sustainable or ethical purchases with 89% likely to continue post-crisis

Retailers to rebuild with responsibility and resilience

Sixty-seven percent of consumers agree or significantly agree that companies will ‘build back better’ by investing in longer-term, sustainable and fair solutions.

Contact us

Jill Standish

Senior Managing Director – Global Lead, Retail
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