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Accenture's internal operations automation journey

Accenture makes major investment in IT automation capabilities to advance to more intelligent and touchless IT operations and business efficiency.

Call for change

A valuable difference

35% operational cost reduction

Delivered 1,000+ automation programs over three years resulting in 35% cumulative savings in operational cost, enabling investment in new capabilities

40% applications automated

Increased speed by enabling 40% of Accenture applications with automated technologies, driving greater efficiencies to deliver new business functions

10% resource capacity increase

Created additional resource capacity of more than 10% annually with greater workforce agility at scale, predictive insights and scalable solutions

Increased quality

Increased quality through reliable RPA and AI automation, reducing human intervention and errors

"Our intelligent automation vision is quite ambitious. We're miles ahead of the curve in what we are doing today, for an unprecedented tomorrow"

— RAHUL MAHESHWARI, Managing Director ─ Global IT, Operations Intelligent Automation, Accenture

Meet the team

Rich Palumbo

Managing Director – Global IT, Intelligent Technology Operations

Rahul Maheshwari

Managing Director – Global IT, Intelligent Technology Operations