In brief

In brief

  • There is tremendous value potential in eMobility. In the United Kingdom alone, the eMobility market is expected to top £150 billion by 2040.
  • Utilities are positioned to capture value in commodity sales, charging stations, eMobility-related services and grid flexibility.
  • Leading utilities will charge ahead by investing smartly, tapping their trusted customer relationships and partnering to provide bundled experiences.

With the total cost of ownership for electric vehicles (EVs) continuing to decrease, exponential growth is expected in major markets around the world. Sixty percent of future EV owners Accenture Strategy surveyed in the United Kingdom say “saving money over the longer term” is one of their top reasons for making the switch. By 2025, the United Kingdom will have more than 1 million EVs on the road. As the market takes shape, utilities are actively exploring their potential roles in the value chain.

Accenture Strategy estimates that by 2040 the eMobility market in the United Kingdom will be worth more than £150 billion.

Paving the path to adoption

While EV sales are accelerating, EV owners in the United Kingdom still face a series of obstacles. For example, EV owners looking to charge their vehicles from their homes will need to ensure their domestic energy systems are up to the task. They will also need to schedule the installation of the home charging infrastructure and determine maintenance requirements. Similarly, owners who opt for public charging must check public charging options and their availability, choose the right tariff/payment options, and map out their charging routines according to their travel needs.

For these reasons, 39 percent of conventional car owners in the United Kingdom currently believe they will never buy an electric car. That percentage is likely to come down if companies can help make EV ownership as easy as owning any other type of vehicle. By bending the adoption curve upward, utilities can further accelerate the transition to eMobility.

Utilities charge ahead

Utilities in the United Kingdom are uniquely positioned to play a pivotal role in the customer EV journey and stake their claim in the £150 billion eMobility market. They deeply understand customers as energy consumers. They know how to navigate the energy market, its rules and regulations. And they enjoy strong customer relationships and are perceived as trusted suppliers.

Armed with these advantages, utilities can pursue four distinct opportunities across the eMobility value chain.

  1. Commodity sales: Selling kilowatt-hours in the EV market represents a potential £130 billion market in the United Kingdom by 2040. However, because such sales generate little margin, utilities should think of electricity sales as one component of a bundled set of services.
  2. Charging stations: The value potential of home and public charging stations in the United Kingdom is estimated to be £30 billion. Utilities are best equipped to address at-home charging requirements, but as with commodity sales, margins may be limited. Public charging requires substantial investments. In such a heavily contended space―with several oil and gas players exploiting this opportunity as well―data will be key in determining the highest value locations.
  3. eMobility-related services: A £15 billion opportunity exists for utilities in the United Kingdom that can orchestrate services across the customer journey—from facilitating charging station installation and maintenance services to offering platforms that support the delivery of seamless, more satisfying customer experiences.
  4. Grid flexibility: Utilities can use EV charging to balance supply and demand—and optimize grid performance—much as they do to accommodate wind or solar energy sources. Alternatively, focusing on creating a more flexible grid for eMobility would enable utilities to better manage network congestion, reduce grid stabilization costs, and optimize wholesale/retail portfolio spend. The value potential in the United Kingdom of grid flexibility is estimated to be £8 billion.

Leading utilities will generate additional value by combining solutions in a bundled service, comprising the electricity EV owners need to power their vehicles, new services integrated on a single platform and designed to improve the ownership experience, and the grid flexibility to drive cost and network optimization.

Cruising to value

Leading utilities in the United Kingdom will thrive in the eMobility market by taking actions that will bend the EV adoption curve upward. They will maximize the size of the eMobility opportunity for all invested parties by:

  • Putting the customer in the driver’s seat. Utilities are well positioned to help consumers make the right choices as they navigate the complex EV ownership journey. Leading utilities will double down on understanding the motivations for—and barriers to—EV adoption. They will crack the code on EV consumer behaviors and drive the EV customer experience.
  • Mapping the journey to hyper-relevance. Leading utilities will leverage a platform approach, selecting partners from different industries that are committed and able to boost the customer value proposition—from car manufacturers and dealers to fleet operators, charge point operators, parking space owners and many others. They will appropriately incent their ecosystem partners and architect collaborations to ensure that joint offerings benefit EV owners and multiply value to all ecosystem players.
  • Outmaneuvering the competition. Drawing on their vast amounts of consumer data, forward-thinking utilities will invest strategically in a portfolio of services aimed at simplifying the EV ownership experience and removing barriers to adoption. Importantly, they will see EVs not in isolation, but as part of a broader set of emerging growth opportunities such as distributed energy and the connected home—and focus on further integration of services. The eMobility race is won through a combination of speed and value.

With these actions, utilities will ensure their relevance and drive sustainable profitability through the opportunities eMobility presents.

About the Authors

Bruno Berthon

Senior Managing Director – Accenture Strategy, Utilities

Greg Bolino

Managing Director – Accenture Strategy, Utilities North America

Sander Van Ginkel​

Managing Director – Utilities Strategy, Europe

Justin Keeble

Managing Director – Strategy & Consulting, Sustainability Strategy Lead, Europe


James Mazurek​

Managing Director – Accenture Strategy, Utilities

Ana Paula Mundim​

Director – Accenture Strategy

Eloise O’Mara

Senior Manager – Accenture Strategy

Michelle Ganchinho

Manager – Accenture Research

Lasse Kari

Senior Principal – Accenture Research, Energy

Nataliya Sysenko

Manager – Accenture Research


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