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Trusted to get it right for every person, through every change

Modernize eligibility, benefits administration and citizen services—improving accuracy, strengthening compliance and adapting to policy change with confidence.

Policies change often, yet human services can’t stop.

State health and human services agencies face changing policies, evolving program requirements, rising citizen expectations, and workforce pressures. Yet aging, fragmented systems make every change harder, costlier, and riskier. Agencies need a more responsive way to update programs, reduce administrative burden, and maintain accurate, compliant services without disrupting essential benefits.

Accenture can help

Accenture Human Services Suite: Proven to deliver today and engineered to evolve with tomorrow's needs.

Accenture Human Services Suite helps modernize eligibility, benefits administration, case management, and citizen services on one connected platform. Purpose-built for programs including Medicaid, SNAP, TANF, CHIP, and Child Care, AHSS supports adapting to policies faster, reducing administrative effort, and delivering trusted services without disruption.

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25+

years supporting public service and human services agencies

53,000+

cases processed without worker intervention

99.9%

uptime supporting critical benefits operations

Trusted by leaders in human services

From eligibility and case management to program operations, AHSS helps agencies transform services for millions of constituents.

Large Midwest State

A large Midwest state uses AHSS to support eligibility, enrollment, and operations across Medicaid, SNAP, TANF, LIHEAP, and childcare programs, helping process over 53,000 cases without worker intervention while maintaining 99.9% uptime.

Central Plains State

A Central Plains state moved benefits operations to a public cloud using Accenture Human Services Suite. Supporting 400,000+ recipients annually, the platform helps scale for demand surges, respond to unexpected events, launch programs faster, and improve citizen services.

Pacific Northwest State

Accenture delivered fastly a turnkey solution for Pandemic Electronic Benefit Transfer administration hosted on a cloud infrastructure. The program issued $1.2 billion in benefits to more than 740,000 children.

How it works

AHSS helps agencies modernize incrementally, adapt faster to change, and continuously evolve without disrupting services.

Modernize without replacing everything

Modernize in phases through a modular architecture that works with existing systems, reducing risk and supporting a practical path forward.

Adapt policies through easy configuration

Update business rules as policies and program requirements evolve without custom development or complex system modifications.

Stay connect across the entire ecosystem

Connect AHSS with agency, federal, and third-party systems through API-first integration to maintain service continuity as technologies evolve.

Deliver human services end to end, at scale

AHSS combines Accenture Benefits Management System and Accenture Reach on a shared cloud-native foundation built for scale, reliability and innovation.

Stay ready for every policy change

Stay current through a subscription with updates, critical fixes, new capabilities, and enhancements, without repeated procurement cycles or disruptive upgrades.

6 ways AHSS covers human services across the entire lifecycle

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Accenture Reach Platform

Citizen applications and intake

Guide residents through benefit applications with intuitive, dynamic forms accessible online and on mobile devices. Support guest and authenticated experiences while capturing the information needed to begin eligibility and benefits processing.

Run EDBC

Identity and eligibility determination

Verify applicant information, process documentation, and determine eligibility across multiple public assistance programs using configurable business rules and automated workflows that help improve accuracy and consistency.

Processing Timeliness Reminder

Automated case processing

Reduce manual effort through automated processing of routine cases, helping agencies accelerate decisions, improve productivity, and focus caseworker attention on more complex situations that require human judgment.

Task Inventory

Benefits and renewal management

Support benefits issuance, renewals, recertifications, and ongoing program administration from a single platform. Automation streamlines routine renewals while keeping workers involved in exceptions and complex cases.

Task Management

Integrated case management and program integrity

Manage the full case lifecycle, track verifications, support workload management, and monitor program changes through tools designed to strengthen accountability, transparency, and program integrity.

Welcome to Reach

Modern citizen self-service portal

Let residents check their status, upload documents, report changes, receive notifications, and communicate securely with your agency through a modern self-service experience that expands access and reduces administrative work.

Delivering trusted, measurable outcomes for agencies and citizens

5M+

residents served. Supporting uninterrupted access to critical health and human services programs in a large Midwest state

$22B+

in annual benefits delivered. Supporting SNAP, cash assistance, and Medicaid benefits administration in a large Midwest state.

$1.2B

in food assistance issued. Delivered through a Pandemic Electronic Benefit Transfer program serving more than 740,000 children in a Pacific Northwest state.

596,000+

children enrolled. Supported through a Summer EBT (Sun Bucks) program in a Pacific Northwest state since July 2024.

Accenture is named a Leader in the IDC MarketScape: Worldwide AI Services for State & Local Government 2025 Vendor Assessment

We believe this recognition reflects Accenture’s disciplined approach to applying advanced AI capabilities to solve complex problems and deliver value for state, regional, and local governments.

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Purpose-built for real-world programs

Eligibility and benefits administration

Modernize eligibility, case management, and benefits delivery across assistance programs.

Policy change management

Implement new legislation, program requirements, and operational updates quickly through configurable business rules and workflows.

Caseworker experience transformation

Simplify navigation and reduce administrative burden for caseworkers.

Digital citizen engagement services

Help residents apply, submit documents, and manage benefits online.

Temporary and seasonal social programs

Launch and manage programs quickly using configurable workflows.

Your next move

See how your agency can modernize eligibility, case management, and digital citizen services while improving accuracy, strengthening compliance, and responding to policy changes with confidence.

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Our Leaders

Heidi Reed

Public Service, Integrated Eligibility Lead, Global

LinkedIn

Richard S. Wood

Public Service, Managing Director

LinkedIn

Sayil T. Meza

Public Service, Software Product Manager

LinkedIn

Frequently asked questions

Designed for U.S. state health and human services agencies, AHSS helps modernize eligibility, benefits administration, case management, citizen self-service, and program operations across complex agency environments.

Unlike traditional eligibility systems built for one-time modernization, AHSS evolves with agency needs through modular capabilities, worker-centered experiences, and seamless integration, backed by proven human services expertise.

AHSS modules work alongside existing systems, helping agencies modernize eligibility, benefits administration, citizen services, and program operations while reducing implementation risk and maintaining service continuity.

Current clients can adopt new capabilities incrementally without replacing the platform or disrupting workflows. Agencies can introduce modules and microservices in phases, starting with eligibility functions while maintaining the current experience.

AHSS is a purpose-built human services platform designed for a broad range of programs, including Medicaid, SNAP, TANF, CHIP, childcare, P-EBT, and other public assistance programs.

AHSS enables agencies to introduce AI capabilities incrementally within existing operations. Its cloud-native foundation supports responsible adoption while helping agencies maintain trust, compliance, accountability, and program integrity.