Retail consumer behavior is changing at unprecedented speed
One hundred and sixty percent is the expected future increase in ecommerce purchases from new or low frequency users.
Retail consumers adapt to new personal circumstances
of consumers in stabilizing markets and 80% in advancing markets are fearful for the health of others
of consumers in stabilizing markets and 86% in advancing markets are worried about the impact of the pandemic on the economy
Retail consumers adopt conscious and mindful purchasing habits
of consumers agree that governments and businesses will increase their focus on the environment
of consumers agree that they will increase their focus on climate change and how their actions impact the planet
Retail consumers embrace digital commerce and omnichannel
Retail consumers find creative ways to fill their time at home
Thirty five percent of employees plan to increase the frequency with which they work from home.
Building consumer confidence with responsibility and resilience
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