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Accenture + ServiceNow customer service

JOIN US AT SERVICENOW KNOWLEDGE 2023

Accenture & ServiceNow: Transform your business, faster

#1 ServiceNow customer service management partner

Activate customer service as a value center

Customer service reimagined

1 in 5

That’s how many companies are committed to making service a value center to improve customer relationships and drive sustainable growth.

3.5x

These companies drive more than three times the revenue growth of companies who see service only as a cost center.

#1

Businesses reported lack of adequate technology as the #1 barrier to their organization’s ability to deliver growth through better CX.

10x

That’s the kind of revenue growth companies might expect when they better integrate insights from their service function into product.

78%

The vast majority of B2B customers say that they want more proactive, integrated and intuitive service solutions.

What we do

Reimagine customer service

Case studies

The power of ServiceNow at Accenture

Accenture leverages ServiceNow to enhance employee experience.

Meet "AVA": The State of Tennessee's virtual agent

The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests.

Unifying customer experience brings benefits to all

Vodafone Business transformed their customer experience with new systems and new ways of working.

Digitizing customer service processes

Siemens Healthineers digitizes customer service processes and facilitates seamless online interaction.

Connectivity for all

A federal non-profit is making eligibility verification a breeze.

What we think

Explore

ServiceNow

Hiding in plain sight

What does value-focused customer service look like? Take a holistic view of the customer relationship, providing personalized, proactive support at all points in the relationship lifecycle.

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Customer, Sales & Service

End-to-endless customer service

It’s time to think about customer service in a new way to redefine the value of predictive customer service.

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Explore

Customer, Sales & Service

Three ways data could change customer service

Data and analytics build more predictive service.

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Explore

Customer, Sales & Service

Industry experiences reimagined

Your industry. Your customers. It’s a brand new landscape. Experience is the key to navigating it.

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Awards and recognition

SERVICENOW

Customer workflow partner of the year: Global

2022

SERVICENOW

Creator workflow partner of the year: Global

2022

SERVICENOW

Employee workflow partner of the year: AMS

2022

SERVICENOW

IT workflow partner of the year: Global, APJ & EMEA

2022

SERVICENOW

Industry solutions, Telco partner of the year: Global

2022

SERVICENOW

Leader in the Everest Group PEAK Matrix® for ServiceNow services

2022

ServiceNow Careers