May 5 – 7, 2026 | Las Vegas

ServiceNow Knowledge 2026

Learn how Accenture and ServiceNow are putting AI to work for people.

Accenture at ServiceNow Knowledge 2026

Accenture is a proud Diamond sponsor at ServiceNow Knowledge 2026 where we will explore how organizations are using AI and automation to drive measurable value across the enterprise.

As a strategic ServiceNow partner Accenture will have a highly visible presence this year including earned sessions, branded activations, dedicated meeting spaces and Accenture’s ‘Reinvention Lounge’ at Yardbird for executive conversations, live demos and client engagement.

At Knowledge, you’ll see how Accenture helps clients reimagine work, reshape the workforce, and use data and technology to support this new work and way of working — hint: not just with tools, but through integrated strategies that turn innovation into impact.

Watch now

Join Accenture, Dynatrace, and ServiceNow to see how observability, orchestration, and event intelligence power agentic AI for autonomous, resilient operations—plus a clear blueprint to automate with confidence.

Discover how Accenture partnered with Centrica to embed GenAI into IT service delivery—achieving 50%+ query deflection, reduced L1 effort, and higher CSAT—plus the lessons to scale impact on your own AI journey.

See how Human + AI is redefining ServiceNow transformation, using AI‑augmented engineering, AI Agent Studio, and AI Control Tower concepts to scale delivery responsibly across the lifecycle.

See how Accenture is reinventing ITSM with ServiceNow ITSM Agents, Now Assist, and Voice AI—automating incidents and changes to accelerate resolution and drive adoption at scale.

Step into Hitachi’s Agentic AI journey with Accenture and ServiceNow—delivering 50+ agentic workflows, 100k+ hours of productivity gains, and a proven blueprint to scale AI Control Tower and autonomous operations.

Hear how Accenture and ServiceNow helped the Defense Logistics Agency deliver GenAI in just 60 days—launching the first federal ServiceNow AI in production and setting the stage for Agentic AI at scale.

What else can I learn?

Blog

What we learned designing a new agentic workforce in Marketing

Critical lessons from our experience reinventing our marketing function, a collaborative effort across Marketing, Talent, and our AI teams.

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Research Report

Work, workforce, workers: Reinvented in the age of generative AI

Gen AI will transform entire value chains—and the very nature of work itself. Leaders need to lead and learn in new ways to drive business performance and more productive, creative and meaningful work for everyone.

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Research Report

Reinventing with a digital core: How to accelerate growth through change

To capture the value of generative AI—or the next disruptive technology—companies need a digital core that is “reinvention ready.” Here are the three actions needed to achieve that coveted state.

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Research Report

Technology Vision 2025

AI is transforming business— driving autonomy, amplifying capabilities, and revolutionizing entire industries. From next-gen robotics to dynamic human-AI partnerships, discover the trends that are defining tomorrow, today.

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Perspective

Leveraging the hive mind: Harnessing the power of AI agents

Agentic architecture is a strategic approach that employs AI agents to orchestrate and automate complex business workflows.

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Research Report

Pulse of Change: What’s top of mind for today’s leaders

After two years of rapid AI acceleration, global executives enter 2026 with unmistakable confidence. But beneath the optimism, data shows a series of gaps standing in the way of scale and value.

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Case Study

A new HR spirit: Campari Group

HR adds a sharper twist to the business mix

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Research Report

Making reinvention real with gen AI: From experimentation to impact

Organizations across industries are looking to scale their gen AI use cases. Lessons learned from 2,000+ gen AI projects reveal how to move from experimentation to enterprise-level value.

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Our leaders

David Kanter

Lead – Accenture ServiceNow Business Group, Global

Amy Giovanucci

Managing Director – ServiceNow Business Group, Practice Lead

Tom Quintelier

Lead – Accenture ServiceNow Business Group, EMEA

Lawne Gerhardt

Lead – Accenture ServiceNow Business Group, Americas

Rajendra Prasad (RP)

Chief Information and Asset Engineering Officer

George Finn

Managing Director – ServiceNow Business Group, Offerings Lead

Capabilities

Industries

Our organization

Media & Investors

How we serve

Find a job

Life at Accenture

How we hire

ServiceNow Knowledge 2026

Accenture at ServiceNow Knowledge 2026

Accenture sessions

Reinvent IT Ops: From Observability to Autonomous Operations

Centrica’s GenAI-Powered ServiceNow Journey with Accenture

Human + AI: Human lead Agent-Powered Engineering to Reinvent ServiceNow Transformations

The Rise of the AI Service Desk: Accenture’s AI-Powered ITSM Evolution

Agentic AI at Hitachi: From Pilot to globally scaled self-service on ServiceNow

Gen AI 60 Day Challenge Success Story and Road Map

What else can I learn?

Our leaders

David Kanter

Amy Giovanucci

Tom Quintelier

Lawne Gerhardt

Rajendra Prasad (RP)

George Finn

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