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Federal social services

Accelerating success

Foundational practices that drive mission impact

Equity in service delivery

Accenture Federal Services and the Partnership for Public Service documents governments’ customer experience progress, and assesses its ability to improve equity and access in service delivery.

Workforce of the future

Creating new jobs is a priority for Accenture Federal Services. We position the workforce for the future by helping social services agencies get people back to work and the training they need.

Climate

Social service agencies need to embed sustainability in everything they do to help the nation prepare for and recover from the impact of climate change and meet the Administrations’ goals.

Land management

Accenture Federal Services brings a fresh perspective with trusted approaches to help federal land management agencies integrate systems and deliver services built around the needs of customers.

Data and automation

Accenture Federal Services uses human-centered design and agile methods to help providers and their employees design services that advance the mission, and deliver benefits to the public.

Innovation

By tapping into our Accenture Innovation Network and ecosystem, we help clients’ solve complex issues and deliver comprehensive solutions–from strategy to implementation–that meet their mission.

Data-driven and customer focused

What we think

Is the talent you need hiding in plain sight?

Learn what leaders can do to uncover untapped talent pools, close skill gaps, and improve diversity in building better companies.

Futureframe: Human-centered design at societal scale

Futureframe is a human-centered design methodology that can help federal agencies better serve their customers and achieve greater mission outcomes.

Five trends for post-pandemic leadership

Read the Federal Technology Vision 2021 to explore the five trends and how they interact to shape the technology agenda for the next three years.

Capabilities that drive performance

Accenture Federal Studio

Learn how government agencies foster cross-channel capabilities by employing digital solutions and strategy to enhance public services.

Data & AI

Discover how artificial intelligence (AI) will transform federal agencies and enhance workforce performance to drive growth.

Cloud consulting services

Learn how to fast-track your cloud journey while controlling cost and providing greater value.

NextGen cyber services

Cyber resiliency means critical assets are hard to find, hard to attack and hard to damage – build cyber resilience from the inside out.

Digital transformation

Federal IT modernization requires a partner with commercial innovation expertise and mission experience to turn new ideas into scalable solutions.

Data & AI Discovery Lab

The Discovery Lab helps federal agencies use their data to prototype new AI solutions and user-driven visualizations.

Digital government innovation

Meeting 21st-century challenges will require federal agencies to innovate more, deliver better citizen experiences, and operate more effectively.

Small Business Services

Strategic partnerships help small business compete more effectively for federal contracts, build credentials and gain access to new clients.

Unemployment Insurance Services

Empowering government agencies to develop workforce solutions that are laser-focused on resident and claimant experience.

Case studies

USDA seeds of success

How the USDA’s online portal equips farmers to grow their businesses.

Tackling Tennessee’s surge for pandemic relief

The Tennessee Department of Human Services (DHS) needed call center assistance to deal with massive COVID-19 call volumes.

Investing in the future: Simplifying financial aid

Department of Education transforms customer experience for over 40 million borrowers.

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.

MSRB: A people-first approach to cloud

Combining cloud and workforce transformation for lasting success.

Meet the team

Jeanne Ward

Managing Director – Accenture Federal Services

Elaine Turville

Senior Managing Director – Accenture Federal Services, Strategy & Consulting Growth Platform Lead

Jess Firshein

Managing Director – Accenture Federal Services

Kathryn Larson

Managing Director – Accenture Federal Services

Jonathan Wilk

Managing Director – Accenture Federal Services

Allison Levine

Associate Director – Accenture Federal Services, Advanced Technology Center Cloud & Engineering Lead