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Federal social services

Your vision, our mission, helping government better serve citizens with data-driven, agile, connected services, fully equipped to navigate change.

Accelerating success

We help federal social services agencies make a difference in the lives of people by using innovative technologies, data-driven insights, and next generation infrastructure that help agencies achieve – and scale – breakthrough results fast and connect people to the services they need as never before.

Federal social services agencies are evolving, and Accenture Federal Services leads the way in helping agencies operate more effectively. Our experience delivering access to core livelihood benefits and social programs shows us that meeting the changing needs of people doesn’t require public service agencies to reinvent their systems from scratch. They can evolve and build on what’s already there: their core. By evolving existing operations, processes, and systems, embedding innovation, and new ways of working and partnering, agencies can turn pervasive change to their advantage and forge a better future.

Foundational practices that drive mission impact

Equity in service delivery

Accenture Federal Services and the Partnership for Public Service documents governments’ customer experience progress, and assesses its ability to improve equity and access in service delivery.

Workforce of the future

Creating new jobs is a priority for Accenture Federal Services. We position the workforce for the future by helping social services agencies get people back to work and the training they need.

Climate

Social service agencies need to embed sustainability in everything they do to help the nation prepare for and recover from the impact of climate change and meet the Administrations’ goals.

Land management

Accenture Federal Services brings a fresh perspective with trusted approaches to help federal land management agencies integrate systems and deliver services built around the needs of customers.

Data and automation

Accenture Federal Services uses human-centered design and agile methods to help providers and their employees design services that advance the mission, and deliver benefits to the public.

Innovation

By tapping into our Accenture Innovation Network and ecosystem, we help clients’ solve complex issues and deliver comprehensive solutions–from strategy to implementation–that meet their mission.

Data-driven and customer focused

We help prepare federal agencies for the large-scale government transformation underway by bringing together the latest technological advancements and human ingenuity to deliver social services for a modern era.

Using cloud, digital platforms, and analytics, we create solutions that offer more flexibility, support innovation, and foster a data-driven culture that improves performance, at lower cost. The resulting data-driven insights can help agencies further their mission, and advance diversity, equity, inclusion and accessibility in their programs.

What we think

Viewpoints and insights on applying modern technology for better delivery.

Talent & Organization

Is the talent you need hiding in plain sight?

Learn what leaders can do to uncover untapped talent pools, close skill gaps, and improve diversity in building better companies.
Digital Government Innovation

Futureframe: Human-centered design at societal scale

Futureframe is a human-centered design methodology that can help federal agencies better serve their customers and achieve greater mission outcomes.
Accenture Federal Services

Five trends for post-pandemic leadership

Read the Federal Technology Vision 2021 to explore the five trends and how they interact to shape the technology agenda for the next three years.

Blogs

Read the latest insights on accelerating change for the future of social services agencies.

The Industry X Magazine

The answer is scale…what’s the question?

On their journey to digital operations, organizations must overcome some transformation challenges.

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Careers Blog

Doing ‘goodwill’ with my consulting skills and VR tech

Using virtual reality to help underserved communities prepare for job interviews.

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Voices Public Service

The purpose of experience for citizens and employees

Focusing on delivering employee experiences that help achieve their purpose is essential for public sector employees.

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Federal Innovation

How NASA explored the future of urban air mobility

NASA’s CAS program partnered with Accenture to explore human-centered solutions to urban air mobility weather tolerant operations.

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Capabilities that drive performance

With you and your customers at the center, we help your agency become more efficient, productive and impactful with solutions grounded in Agile, CX and design thinking.

Accenture Federal Studio

Learn how government agencies foster cross-channel capabilities by employing digital solutions and strategy to enhance public services.

Applied intelligence services

Discover how artificial intelligence (AI) will transform federal agencies and enhance workforce performance to drive growth.

Cloud consulting services

Learn how to fast-track your cloud journey while controlling cost and providing greater value.

NextGen cyber services

Cyber resiliency means critical assets are hard to find, hard to attack and hard to damage – build cyber resilience from the inside out.

Digital transformation

Federal IT modernization requires a partner with commercial innovation expertise and mission experience to turn new ideas into scalable solutions.

Applied Intelligence Discovery Lab

Accenture’s Applied Intelligence Discovery Lab helps Federal agencies use their data to prototype new AI solutions and user-driven visualizations.

Digital government innovation

Meeting 21st-century challenges will require federal agencies to innovate more, deliver better citizen experiences, and operate more effectively.

Small Business Services

Strategic partnerships help small business compete more effectively for federal contracts, build credentials and gain access to new clients.

Unemployment Insurance Services

Empowering government agencies to develop workforce solutions that are laser-focused on resident and claimant experience.

Case studies

Accenture Federal Services

USDA seeds of success

How the USDA’s online portal equips farmers to grow their businesses.
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Public Service

Tackling Tennessee’s surge for pandemic relief

The Tennessee Department of Human Services (DHS) needed call center assistance to deal with massive COVID-19 call volumes.
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Accenture Federal Services

Investing in the future: Simplifying financial aid

Department of Education transforms customer experience for over 40 million borrowers.
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Accenture Federal Services

Modernizing public land management

The Bureau of Land Management modernized its system to streamline processes and improve customer experience.
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Accenture Federal Services

MSRB: A people-first approach to cloud

Combining cloud and workforce transformation for lasting success.
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Meet the team

Jeanne Ward

Managing Director – Accenture Federal Services
LinkedIn

Elaine Turville

Senior Managing Director – Accenture Federal Services, Strategy & Consulting Growth Platform Lead
LinkedIn

Jess Firshein

Managing Director – Accenture Federal Services
LinkedIn

Kathryn Larson

Managing Director – Accenture Federal Services
LinkedIn

Jonathan Wilk

Managing Director – Accenture Federal Services
LinkedIn

Allison Levine

Senior Manager – Accenture Federal Services
LinkedIn
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