Logistics and fulfillment
We build end-to-end logistics fulfillment services to drive faster delivery, lower costs and stronger resilience.
How AI is changing logistics and fulfillment
Distribution centers are under more pressure than ever. Order volumes keep rising and customers expect faster, more accurate delivery. Most order management solutions and delivery services still run on disconnected systems that cannot share inventory data in real-time. Every node in the network is affected when those systems fall out of sync.
We build end-to-end logistics and fulfillment capabilities that connect inventory, shipping and order management to get the most from every site.
DATA
5%
boost to on-time delivery from autonomous systems, improving reliability in increasingly unpredictable times.
Up to 40%
improvement in forecast accuracy through AI-driven demand sensing.
27%
reduction in order lead time from autonomous systems, helping companies fulfill orders faster and respond to customer demand in real-time.
How Accenture can help in logistics and fulfillment
End-to-end logistics
We help you connect every delivery touchpoint, from distribution centers to last-mile delivery, so orders move faster with lower overall costs.
Client pain points
Most companies manage logistics services in fragments: one system for storage and warehouse space, another for shipping, a third for ecommerce. Inventory data does not flow between distribution centers in real-time, and 3pl warehousing providers often operate on separate platforms from internal operations. Carrier decisions are made without a full picture, 3pl warehousing adds coordination complexity and costs accumulate.
Why partner with Accenture
Control tower visibility across the full logistics network
Imperial Logistics partnered with Accenture to deploy control tower capabilities across its African delivery network, integrating real-time data to drive cost savings of more than 20% for a major grocery retailer.
Spend visibility across multiple providers
Accenture helped a global logistics firm categorize 95% of spend across six regions using the Accenture Spend Optimizer platform, giving leadership accurate, real-time data to make better decisions on carrier relationships and warehouse/warehousing solutions.
Autonomous Fulfillment built on Accenture's 2030 Supply Chain Solutions
Accenture's Autonomous Fulfillment capability covers warehouse operations, transportation management, intelligent order management, global trade management and reverse logistics as an integrated framework.
Proven with global logistics leaders
From Imperial Logistics securing its largest contract using Accenture’s control tower model, to a global firm gaining visibility across 95% of spend in six regions, our work delivers measurable outcomes.
Your path to better end-to-end logistics
Step 1: Assess - Map your delivery network end-to-end
Identify every handoff point across your distribution centers and last-mile carriers and find where inventory data gaps are creating delivery delays and cost overruns.
Step 2: Connect - Link inventory and shipping data in real-time
Build a shared data layer so distribution centers and order management solutions all work from the same inventory picture, reducing order errors and improving response time.
Step 3: Optimize - Add intelligence to delivery decisions
Layer AI-driven optimization across carrier selection, routing and fulfillment so delivery decisions are made on current data, not yesterday's report.
What our end-to-end logistics solutions include
- End-to-end logistics network design and optimization across fulfillment centers and distribution networks
We design and optimize end-to-end logistics networks across your full distribution footprint, aligning fulfillment centers, carrier mix and routing to current demand and cost structures so your network is built for how your supply chain operates today. - Control tower for real-time inventory and shipping visibility
We build control tower capabilities that surface real-time inventory and shipping data across every node in your end-to-end logistics network, giving operations and planning teams a single view to act on before delays and cost overruns materialize. - Transportation management and third-party logistics optimization for on-time, cost-effective delivery
We optimize transportation management and third-party logistics performance across carriers and lanes, using AI-driven carrier selection and route optimization to reduce logistics costs and improve on-time delivery across your distribution network. - Reverse logistics and returns management programs
We design and implement reverse logistics programs that bring returns into the end-to-end logistics network as a managed process, reducing the cost and complexity of post-delivery operations and improving recovery rates on returned inventory. - Warehousing and fulfillment managed services across end-to-end logistics networks
We provide warehousing and fulfillment managed services across your end-to-end logistics network, combining day-to-day operational management with continuous performance improvement to keep fulfillment centers running at cost and at pace.
Proven, measurable results
22%+
Lower warehousing costs achieved through warehouse automation, alongside up to 20% greater productivity.
15%
Lower fulfillment costs and up to 25% higher inventory returns from customer-centric AI systems applied across fulfillment operations.
27%
reduction in order lead time and 25% improvement in labor productivity from autonomous systems across logistics and fulfillment operations.
Global trade management
We help you move goods across borders faster, with less compliance risk and lower carrier costs.
Client pain points
Global trade management is one of the most fragmented areas of logistics. Tariff changes, customs requirements and trade compliance rules vary by market and shift constantly. Most companies manage this through manual processes, disconnected from their order management solutions and inventory management systems. The result is delayed shipments, compliance exposure and costs that are hard to trace back to their source.
Why partner with Accenture
Global trade management embedded in Autonomous Fulfillment
Accenture's Autonomous Fulfillment framework includes global trade management as a named capability alongside transportation management and intelligent order management, so trade compliance connects directly to dispatch and delivery decisions.
Tariff and trade disruption response built in
With tariff volatility rising, Accenture helps clients build trade compliance into their processes, using AI-driven scenario modeling to assess the impact of trade changes on distribution and carrier costs.
Connected to order management solutions and inventory
Accenture connects global trade management to order management solutions, so compliance decisions happen before an order is placed, not after a delay.
Proven across complex trade environments
Accenture delivers global trade management for manufacturers and distributors operating in high-tariff, multi-market environments, drawing on regulatory expertise and leading trade and ERP platform partnerships.
Your path to better global trade management solutions
Step 1: Map - Identify your trade compliance gaps by market
Identify which markets carry the highest customs, tariff and documentation risk, and where manual processes are creating customs delays or compliance exposure.
Step 2: Integrate - Connect trade management to your order management solutions
Build trade compliance checks into the order fulfillment process so requirements are validated before an order is dispatched, not at the border.
Step 3: Automate - Streamline classification and documentation with AI-driven tools
Use AI-driven tools to automate product classification, duty calculation and customs documentation across sites, reducing manual effort and clearance delays.
What our global trade management solutions include
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Global trade management including customs compliance, tariff management and trade documentation
Our global trade management solutions cover the full compliance layer across every market you operate in, from customs classification and tariff calculation to trade documentation, reducing the manual effort and penalty exposure that fragmented trade management creates.
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Trade compliance integrated with order management solutions and shipping workflows
We connect global trade management solutions directly to your order management solutions and shipping workflows so compliance checks are completed before an order is dispatched, not at the border, reducing clearance delays and avoiding penalty costs.
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AI-driven tariff scenario modeling and supply chain risk assessment
Our global trade management solutions build tariff scenario modeling capabilities that let your supply chain and finance teams assess the landed-cost impact of trade policy changes before they take effect, enabling proactive sourcing and routing adjustments rather than reactive cost absorption.
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Global trade management platform selection, implementation and optimization
We assess, select and implement global trade management solutions suited to the number of markets you operate in, the complexity of your product classifications and the integration requirements of your existing order management solutions and transport systems.
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Multi-market fulfillment with embedded global trade compliance
We design multi-market fulfillment models with global trade compliance built in from the start, so classification, duty calculation and documentation requirements are handled at the point of order rather than managed as a separate downstream process.
Proven, measurable results
27%
reduction in order lead time from autonomous systems, including trade management and fulfillment integration, allowing companies to respond to customer demand faster.
$1.6T
in annual revenue missed due to supply chain disruptions, including trade and logistics disruptions that delay fulfillment and increase carrier costs.
34%
of C-suite leaders are prioritizing supply chain resilience, with global trade management identified as a key risk area.
Order management
We help you build order management solutions that connect every channel and fulfillment center so every order arrives on time and at the right cost.
Client pain points
Most order management solutions were built for simpler times: one or two channels, a handful of distribution centers and manageable order volume. Ecommerce has changed all of that. Order volumes spike unpredictably; customers expect real-time visibility into order status and every distribution point in the network needs connected data to perform. Most systems cannot keep up, and the gap shows up in write-offs, missed SLAs and lost customers.
Why partner with Accenture
Intelligent Order Management within Autonomous Fulfillment
Accenture's Intelligent Order Management capability orchestrates order routing, inventory allocation and carrier selection across every channel from a single platform, so each order is dispatched from the right location at the right cost without manual intervention.
Real-time inventory visibility across fulfillment centers
Accenture builds order management solutions on real-time inventory data, so every dispatch decision uses current stock and capacity information across all distribution centers.
AI-driven fulfillment optimization
Accenture uses AI and automation to optimize order routing, carrier selection and returns management across distribution centers, improving on-time delivery and reducing cost per order.
Proven with omnichannel retailers and distributors
Accenture delivers intelligent order management across B2B, B2C and D2C environments, from two-channel operations to complex omnichannel networks spanning multiple fulfillment centers and markets.
Your path to better order management solutions
Step 1: Audit - Review your current order fulfillment process end-to-end
Map every step from order placement to delivery, identifying where orders are delayed and where inventory data is inaccurate.
Step 2: Connect - Integrate your order management solution with distribution centers
Integrate order management with real-time inventory across all sites and automate routing so each order is dispatched from the right location at the right cost.
Step 3: Expand - Add omnichannel and reverse logistics capability
Make sure the fulfillment setup handles high-volume channels without manual intervention, with reverse logistics built in rather than bolted on.
What our order management solutions include
- Order management solutions connecting online and in-store channels, distribution centers and warehouse providers
We implement order management solutions that connect every selling channel, distribution center and warehouse provider into a single orchestration layer, giving your fulfillment operation a shared real-time view of inventory and order status across the full network. - Real-time inventory management across multiple fulfillment centers and channels
Our order management solutions surface real-time inventory positions across every fulfillment center and channel, so allocation and routing decisions are based on current stock levels rather than delayed system updates that create oversells and fulfillment errors. - Fulfillment automation including carrier selection, routing and order dispatch
We automate carrier selection, routing and order dispatch within your order management solutions so each order is fulfilled from the right location at the right cost, without manual intervention, and dispatch rules update continuously as capacity and cost conditions change. - Returns integrated into the order fulfillment workflow and managed post-delivery
We build reverse logistics into your order management solutions as a connected workflow rather than a separate process, so returns are tracked, routed and resolved using the same inventory and order data that drives forward fulfillment. - E-commerce fulfillment optimization for high-volume, omnichannel operations
We optimize e-commerce fulfillment within your order management solutions for high-volume and omnichannel operations, ensuring carrier selection, inventory allocation and dispatch rules scale without manual intervention as order volumes and channel complexity grow.
Proven, measurable results
27% / 25%
reduction in order lead time and improvement in labor productivity from autonomous order management systems and fulfillment automation.
10%
improvement in forecast accuracy for Blue Diamond Growers using connected order management and supply planning, enabling daily planning cycles and better order fulfillment.
36%
global average supply chain capability maturity across planning, inventory management and fulfillment, indicating significant headroom in order management solutions for most companies.
Transport management
We help you cut carrier costs, improve on-time delivery and gain real-time control over every carrier relationship.
Client pain points
Carrier costs are one of the fastest-growing expense lines in most supply chains, yet most transport management decisions are still made on incomplete data. Carrier selection is manual or rule-based, shipment tracking is fragmented and there is no single view of shipping costs across distribution centers and markets. When disruption hits, the response is reactive because the data to act proactively simply is not there.
Why partner with Accenture
Transportation management within Autonomous Fulfillment
Transportation management is a named capability within Accenture’s Autonomous Fulfillment framework, connected to warehouse operations, intelligent order management and global trade management for integrated delivery decision-making.
Fleet and route optimization at campus scale
Accenture helped Microsoft optimize its 500-vehicle campus fleet using predictive analytics and connected fleet management, lowering fuel costs, reducing downtime and improving route efficiency.
AI-driven carrier selection and route optimization
Accenture’s transport management solution uses AI and automation to optimize carrier selection, routing and shipping costs management across multiple fulfillment centers and markets.
Proven from campus fleet to global networks
Accenture helped Microsoft optimize its 500-vehicle campus fleet using predictive analytics and connected fleet management, lowering downtime, improving route efficiency and cutting fuel costs.
Your path to better transport management solution
Step 1: Baseline - Get a single view of your transport costs and carrier performance
Consolidate shipping data from all carriers and fulfillment centers into one platform so you can compare performance, identify cost drivers and find where costs are highest.
Step 2: Automate - Streamline carrier selection and routing decisions with AI-driven rules
Replace manual routing with AI-driven rules that select the right carrier and route based on cost, speed and capacity, updated in real-time as conditions change.
Step 3: Anticipate - Add predictive analytics to stay ahead of disruption
Build predictive capabilities into your transport management solution so disruptions, capacity shortfalls and cost spikes are flagged before they affect fulfillment centers and customers.
What our transport management solutions include
- Transport management solution design, implementation and optimization
We design and implement a transport management solution suited to your carrier mix, route complexity and volume, then optimize configuration continuously so carrier selection and routing decisions improve as your network and cost data mature. - AI-driven carrier selection and route optimization for cost-effective delivery
Our transport management solution uses AI-driven carrier selection and route optimization to match each shipment to the right carrier and route based on true landed cost, capacity availability and service performance, reducing logistics spend without compromising delivery commitments. - Fleet management and predictive maintenance for logistics operations
We integrate fleet management and predictive maintenance capabilities into your transport management solution, using connected vehicle data and predictive analytics to reduce unplanned downtime, improve route efficiency and lower fleet operating costs across your logistics operations. - Real-time shipment tracking across carriers and distribution sites
We build real-time shipment tracking into your transport management solution across every carrier and distribution site, giving operations teams a single view of in-transit inventory so exceptions are identified and resolved before they affect fulfillment centers or delivery commitments. - Warehouse space and carrier network optimization analytics
We provide warehouse space and carrier network optimization analytics within your transport management solution, using utilization and cost data to identify where capacity is under-used or over-committed and where network reconfiguration would reduce cost or improve service performance.
Proven, measurable results
15%
Decrease in fuel and logistics costs from AI-powered route optimization, achieved by increasing truck fill rates to 97% through dynamic load planning and carrier assignment.
20-30%
Lower carrying costs reported by companies adopting AI-driven inventory rebalancing and demand sensing across their transport and fulfillment networks.
Our leaders
Patricia Cornet
Managing Director, Supply Chain and Engineering, Fulfillment, Logistics and Warehousing
Ronny Horvath
Managing Director, Supply Chain and Engineering, Fulfillment & Logistics, Americas
Paras Mehta
Managing Director, Supply Chain and Engineering, Fulfillment, Logistics and Warehousing, APAC
Frequently asked questions
The right fulfillment partner depends on where your current operation is breaking down. Coverage matters, whether a partner can reach your customers within your delivery promise, but so does inventory visibility, since a fulfillment partner operating on disconnected systems will create the same data gaps you were trying to solve. Look for proven integration capability with your order management solutions, experience across the channels you sell through, and a track record on returns management, since reverse logistics is where many fulfillment partnerships fail quietly. Total landed cost is a more reliable measure than headline rates.
The strongest logistics and fulfillment technology stacks combine a warehouse management system for floor-level execution, an order management solution for cross-channel orchestration, and a transport management solution for carrier selection and shipping cost control. SAP, Blue Yonder and o9 Solutions are widely used across fulfillment centers for planning and inventory management. The right combination depends on your existing platforms, order volume and the complexity of your logistics network across multiple warehouses and markets. Integration between these systems matters as much as the individual platforms, since disconnected tools recreate the same visibility gaps they are meant to solve.
Global trade management handles the compliance layer that sits underneath every cross-border shipment: customs classification, duty calculation, trade documentation and regulatory requirements by market. When global trade management is connected to order management solutions, compliance checks happen before an order is dispatched rather than at the border. This reduces clearance delays, avoids penalty costs and gives fulfillment centers a more accurate picture of true landed cost, which feeds back into carrier selection and shipping decisions.
Order management solutions improve shipping performance by giving every part of the network, including distribution centers, carriers and customer service, a shared real-time view of order status and inventory levels. When a system knows exactly where stock is and what carrier capacity is available, it can route each order to the right location at the right cost and flag exceptions automatically rather than waiting for a manual review. The result is faster dispatch, fewer errors and better visibility for customers tracking their order.