The telecommunications industry is ablaze with innovation. Digitalization sparked a customer experience revolution that is wholly transforming the way telcos must operate to deliver greater personalization and successfully compete. COVID-19 has also profoundly impacted the way people work, live and socialize today. Serving as a powerful accelerant, the pandemic created more of a burning platform for change, condensing the timeline from years into months.
Performing center stage in enabling the new experience economy, communications service providers must evolve as digital service providers. They must quickly innovate on their 5G, internet of things (IoT) and fiber tech investments to deliver on the speed and connectivity needs of an online world. Accenture is helping clients embrace change and create more moving experiences on Oracle Digital Experience for Communications (DX4C). Oracle’s new cloud-based, software-as-a-service (SaaS) solution is purpose-built for speed and agility.