Generative AI

We’re working with a multinational bank to transform how it manages high volumes of emails related to trade processing. Thousands of emails are received every day regarding the resolution of exceptions and the status of event processing. We are leveraging a generative AI solution that is built to review, understand and automatically direct large numbers of emails daily to relevant teams with a high degree of accuracy. It also drafts responses for the human operators to enhance productivity and impact. Our work will help reduce manual effort and risk, boost worker efficiency, and improve customer satisfaction.

We’re working with a European banking group to transform its knowledge base and make it easier for users to find information. Built with Microsoft’s Azure architecture and a GPT-3 large language model (LLM), the application quickly searches vast collections of documents to find the correct answers to employees’ questions. We’re also helping upskill its employees, so that they can scale data use across the banking group, supporting its three-year innovation plan.

We’re working with a large insurance company to define their next-generation Enterprise AI Platform, which will unify its current fragmented work environment, drive operational savings and identify growth areas using AI at scale. In a second workstream, we're using large language models (LLMs) and generative AI to streamline processes in contract management and billing, demonstrating the range and value of this technology for insurance firms.