CAPABILITY

Accenture Federal Digital Studio

We partner with federal agencies to imagine, create and deliver delightful experiences that drive transformative outcomes.

DIGITAL SERVICES REIMAGINED

Located in the heart of Washington, D.C., the Accenture Federal Digital Studio is the latest creative and collaborative hub in Accenture’s global network of leading design and innovation studios and labs.

The Accenture Federal Digital Studio is driven by proven problem-solving approaches designed to create more meaningful digital experiences for the people our government clients employ, serve and protect.

To reveal new ways of doing things and new service concepts that address unmet needs, we leverage a full range of integrated cross-channel capabilities and a robust set of tools:

Digital strategy
Human-centered service and experience design
Rapid prototyping of digital applications
Marketing as a service
Collaboration and co-creation
Best-of-breed digital innovations and technology

Our mission? Reimagine and deliver the public-sector digital experience to transcend customer expectations.

NEW EXPECTATIONS, NEW NEEDS

Digital experiences in the private sector are evolving—and consumers’ expectations as a whole have been completely disrupted. Consumers have come to view some things as “givens” in any digital experience:

Simplicity

Citizens want to be able to quickly find and use the information they need, and to easily understand and complete required steps for transactions and processes, including for major life events and milestones.

Transparency and Responsiveness

Customers want visibility into the process and status of their interactions with an agency, with timely response to questions and concerns.

Customization

Customers expect prioritized content that’s most relevant to them.

We take a collaborative approach, working in partnership with clients to find new, groundbreaking ways to meet and exceed these expectations—improving experiences and driving higher adoption, while often increasing efficiency.