ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organizations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: Experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
PUBLIC SERVICES POWERED BY AI
Public service in the era of artificial intelligence
AI has the ability to increase efficiency, reimagine workforce, drive innovation and improve the citizen experience. However, this revolutionary technology is part of a much wider conversation and there is still so much to consider as we discover the transformational ability of AI.
Artificial Intelligence, genuine impact
AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
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Innovation
Here & Now: Digital Innovation in Public Finance
Today digital innovations are within reach for state agencies
AI
Citizen AI: People + machines = an enhanced pension experience
AI can and will deliver enormous benefits to pension systems
Intelligent Platforms
Reuse, Reduce and Resolve: The power of Medicaid modularity
The concept of reuse goes beyond just technology, maximizing benefits in greater ways
Blockchain
Will blockchain bring incremental or ground breaking change to post and parcel?
Global supply chains are highly complex, with diverse stakeholders
Exponential IT
Data veracity: How revenue agencies can maintain trust in a data-driven world?
Stronger emphasis on data is critical to the future viability of revenue agencies
Industry X.0
The connected officer in an age of disruption
Embracing the opportunities of a disruptive world is a vital part of the public safety mission
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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Making outcomes accelerated for children a reality, through virtual experiences and enablement for caseworkers
There’s no room for error in child welfare. -
Weaving government innovation into your strategy
How government innovation leaders manage the Strategy pillar of the Accenture Innovation Framework. -
Changing how revenue agencies interact with the world
The concept of frictionless business and the role it plays in Revenue Agencies. -
Extended reality: A truly immersive pension experience
Using extended reality, pension agencies can engage and support members throughout their retirement journey. -
Quantifying the impact of government innovation: The proof is in the pudding
How do government innovation leaders measure the impact of their innovations? -
Reuse, reduce and resolve: The power of medicaid modularity
Medicaid tech and system reuse offers significant value. Discover how modularity helps meet future challenges today. -
Citizen AI: People + machines = An enhanced pension experience
AI will affect every aspect of today’s operations, from member services to employee enablement. -
Beyond the data: A new vision for retirement member support
Pension organizations must help their members achieve a holistic view of their retirement needs. -
Will blockchain bring incremental or ground-breaking change to post and parcel?
In post and parcel, blockchain has the potential to make a significant impact. -
Data veracity: How can revenue agencies maintain trust in a data-driven world?
How getting a handle on data is critical to the future viability of revenue agencies. -
Closing the distance: Extended reality for revenue agencies
The role and new possibilities that Extended Reality can play in Revenue Agencies. -
Pension tension: Getting the physical/digital mix just right
Pension organizations must navigate a complex world. But their challenges can be the launchpad for innovation. -
Unleashing the intelligent pension agency
A pension agency must harness digital to move from being systems of record to systems of interaction. -
O for 2: Beyond the data – workforce implications
How pension members are hungry for info and agencies need new strategies. -
Future workforce of public service in the age of AI
A few steps that government agencies can take to maximize the potential of AI in public service. -
Designing tax systems to eliminate taxpayer errors
How intelligent tax systems can help to reduce taxpayer errors. -
AI success stories in public service
Examples and success stories of where AI has helped government agencies improve efficiency. -
Leveraging AI for public service
Lear about different ways public service can take a proactive role with AI to serve citizens better. -
Ideas to action: Executing on government innovation
How do government innovation leaders implement the most promising ideas? -
Ling Shou Tong - Alibaba´s secret same-day delivery weapon
Alibaba has a retail inventory management platform, Ling Shou Tong, that is disrupting China’s post and parcel industry. -
O for 2: Innovation novel to routine
Owen Davies looks at how to achieve successful innovation for pension agencies. -
Education for the digital workforce
Employers need candidates with specific skills. Institutions must adapt education to ensure their graduates have the best chance at success. -
Allowing the students to become the master
The time has come to breathe new life into work-based learning student experiences. -
O for 2: Expectations and the human shaped package
Owen Davies, Accenture, shares why pension agencies need to understand, manage and deliver expectations to engage their members.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Massachusetts puts HR analytics to work for its people
Measured and treasured—HR analytics are empowering state workers to deliver better and more enduring outcomes to the people they serve. -
Doing justice for the people of Fulton County
While all justice systems are aimed at enforcing laws and ensuring accountability, at the core, they are about people. Fulton County, Georgia’s reforms are aimed at better outcomes. -
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eService -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system. -
Singapore government: Safe City test bed
A public safety solution using video and sensor analytics -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
PUBLIC SERVICE CONSULTING
Digitization is here
Here’s how public service organizations that embrace
disruptive technologies can adapt & evolve with it.
IN THE NEWS
Newsroom
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Police professionals welcome new technologies but require training and enhanced workforce planning to reap benefits, Accenture survey finds
Three-fourths of policing personnel expect that they will need new digital skills to be effective in their roles over the next three to five years, and half are willing to learn new digital skills if they receive the necessary training from their employer, according to findings of a six-country survey released by Accenture. -
Citizen Enthusiasm for Personalized Government Services and Digital Innovation Are on the Rise, Accenture Survey Finds
Greater comfort with artificial intelligence a factor in increased expectations for government innovation. -
Potential benefits of artificial intelligence outweigh citizen concerns about responsible use by government, Accenture survey shows
Public-sector employees embrace government use of AI at a higher rate than other citizens. -
DHL and Accenture unlock the power of blockchain in logistics
This trend report explores the technology’s potential for improving transparency and traceability in supply chains and automating commercial processes. -
Accenture hires Rafael López as a managing director in its health & public service practice
Accenture has hired Rafael López as a managing director in its Health & Public Service practice in North America. López joins Accenture from the U.S. Department of Health and Human Services, where he served as the commissioner of the Administration on Children, Youth and Families. -
Employer alert: Large companies have a greater opportunity to attract new grads, according to a new Accenture strategy study
The Class of 2017, the first crop of Generation Z graduates (people born between 1993 and 1999) to enter the workforce, is more interested in working for large companies compared to last year’s grads (19 percent vs. 14 percent), according to a new study by Accenture Strategy on the future workforce. -
Accenture-sponsored award supports new online marketplace for substitute and part-time teachers
The Public Sector Innovation Award, conferred annually by Harvard University’s Technology and Entrepreneurship Center and sponsored by Accenture, is providing $10,000 to help advance Parachute Teachers, a new online marketplace designed to alleviate the nationwide shortage of substitute and part-time teachers. -
Accenture MBA Innovation Challenge supports USA for UNHCR
A group of MBA students from the University of Michigan's Ross School of Business was selected to team with Accenture to provide pro-bono management consulting for the United Nations High Commissioner for Refugees (UNHCR). -
Post and parcel organizations have opportunities to turn digital investments into financial benefits, Accenture research finds
Improving digital performance at post and parcel organizations is critical to successfully capturing the revenue potential created by the explosive growth of eCommerce. -
Most US citizens want government agencies to strengthen cyber defense mechanisms to protect their digital data, Accenture research finds
More than three-quarters of U.S. citizens (79 percent) are concerned about the privacy and security of their personal digital data, and almost two-thirds (63 percent) say they would feel more confident if the government agencies and service providers with which they interact had stronger data-privacy and security policies, according to results of an Accenture survey of nearly 3,500 U.S. citizens. -
Citizen satisfaction with digital government doubles in two years, Accenture report shows
In the survey of more than 3,000 U.S. citizens in mid-2016, 85 percent of respondents said they expect the same or higher quality from government digital services as they do from commercial organizations.
Accenture Coverage
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Dr Valtteri Vuorisalo
Industry Innovation Senior Principal
Defense Services, Global Accenture -
Ger Daly
Global Industry Senior Managing Director – Defense & Public Safety, Accenture
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Lalit Ahluwalia
North America Security Lead, Health & Public Service
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Keir Buckhurst
Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Debora Morris
Managing Director, Accenture Health and Human Services Growth and Strategy Lead
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Ryan Oakes
Managing Director, Health and Human Services, North America Accenture
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Gaurav Gujral
Management consulting and digital lead for employment and social services
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Deborah Snyder
Managing Director – Public Service, North America Accenture
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James Canham
Managing Director, Accenture Border Services
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Joshua Kennedy-
WhiteManaging Director - Accenture Security
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Christopher Gray
Managing Director, Health & Public Service Analytics, Accenture
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Salomon Salinas
Managing Director – H&PS Digital Practice & Sustainability at Accenture
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Peter Hutchinson
Managing Director – H&PS State, Provincial and Local at Accenture
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Cyrille Bataller
Managing Director – Emerging Technology at Accenture
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Jody Weis
Senior Manager – Public Safety, Accenture Health & Public Service
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Tim Godwin
Managing Director, Defense & Public Safety, Accenture
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Vishvesh Prabhakar
Managing Director, Accenture – Sustainability
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