ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organizations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: Experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
Industry X.O
The secret lives of government innovation leaders
Leaders remind us that citizens themselves can be valuable collaborators
Blockchain
To innovate in public service, lets start with the outcomes – and skip the technology traps
What technologies will come to the fore in this new world? Blockchain is a clear case in point
Exponential IT
Outcomes accelerated: Reimagining child welfare
HHS agencies must rely on data and insights to inform and shape their service models
Living Business
Beyond the diploma: Redefining student success
Today’s students have grown up in an era of Amazon, Netflix and Uber
AI
Alexa, Google, Siri…. Retire me in 2050!
When was the last time that you interacted with a chatbot or virtual assistant?
Cloud
Future IT is today’s law enforcement edge
Technology is advancing so quickly, that the solution may be obsolete before it is turned on
Living Business
Back Office Transformation
Back-office functions shift focus and innovate to shape better results
Blockchain
Bridging borders with blockchain
Infusing trust and traceability into the trade and traveler ecosystem
Exponential IT
Girl Scouts case study: Building future leaders, one cookie at a time
Accenture provided a team of digital commerce experts to take Girl Scouts cookie sales online
Future Workforce
Becoming the next Silicon Valley? Building the future workforce for AI
AI will create new occupations and jobs
AI
AI on Campus: A More Intelligent Student Experience
Using AI to learn more effectively is helping more than 150 million people
Security
Filling cybersecurity roles in the public sector
One main imperative for public service agencies is securing skilled security professionals
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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The secret lives of government innovation leaders
The growth of innovation leaders within government and how they are succeeding at innovation through partnerships and collaborations throughout the organization. -
Alexa, Google, Siri… retire me in 2050
The need and potential benefits for pensions agencies to start introducing smart interfaces like chatbots to their members and employees. -
Digital disconnect: Online courses, online marketing… offline processes
Explore ways for universities to bridge the talent gap and acquire the digital marketing skills they’ll need to meet the demands of ever-changing technology and user preferences. -
Five must-haves of government innovation
A quick overview of Accenture’s Innovation Framework, and the roles each of the five pillars play when assessing government innovation and performance. -
Why planning and delivering innovation in public services needs everybody to be in the room
Explore why multi-agency collaboration is key when planning and delivering innovation in public services for the future. -
O for 2: Business shifts, technology trends, Nasra and Nirs
Four business shifts and five technology trends in play within the Pension space in part 5 of this O for 2 vlog series. -
Beyond the diploma: Redefining student success
How we define student success and where university and student expectations must merge to create meaningful experiences and engagement. -
Beyond the eye: Achieving better outcomes with a holistic view of child welfare services
The potential of collaborating and integrating social services to take on a more holistic approach within child welfare services. -
Why hackers want to get into universities
Higher education institutions are exposed to some unique challenges when it comes to cybersecurity. -
Don’t leave me this way: Use AI and analytics to improve university retention
How a combination of predictive analytics and AI through digital channels can positively impact a university student’s experience. -
Nudge me!
How pension agencies can apply certain ‘nudging’ techniques to influence members to save enough for their retirement. -
O for 2: The age you peak at everything and what it means for retirement
Part 4 of O for 2 vlog series delves into thoughts on when engagement and involvement should be optimized during one’s retirement journey. -
Surveying innovation in government
The results of a recent Accenture global study on Innovation Leaders and what sets them apart. -
Future IT is today’s law enforcement edge
How law enforcement leaders can support the men and women within their force in the digital age. -
AI opens up ways to “see the unseeable” in public safety – provided it’s used responsibly
How public safety agencies can harness sustainable and responsible AI in policing to benefit the public and communities they serve. -
O for 2: Process compliance vs mission compliance
Part 3 of O for 2 vlog series looks at and compares the two forms of Compliance: Process and Mission. -
O for 2: Innovation at our Chicago hub
Part 2 of O for 2 vlog series looks at some of the capabilities and innovation that Accenture has to offer and how they can be implemented into pension services. -
Go ahead and wonder: How can we accelerate outcomes for children and families?
What kind of tools and processes would empower children and families as well as enable caseworkers to accelerate outcomes? -
When – not if – should be the only question pensions providers ask about moving to the cloud
Many organizations may not realize that they are already to some extent cloud enabled; And their employees and customers certainly are already there. -
On ERP, Netflix and the government back office
How government back offices can tap into platformed ERP. -
To innovate in public service, lets start with the outcomes – and skip the technology traps
A three-part series of blogs on innovation in public service begins by explaining why the technology tools keep getting in the way. -
Why the border isn’t a barrier – but a national asset
Borders - a critical national asset that delivers substantial benefits and returns on investment to the economy and society. -
Design thinking – a whole new way to address familiar problems
How design thinking can be put to work in pension organizations. -
Don’t let happy holidays derail your happy retirement
So what will you do this holiday season? Save or spend? -
Redesigning Higher Ed - More than a system change
Senior education leaders recognize the need to significantly change their operations, processes and services to support an improved student experience. -
Procuring innovation in the back office
Procurement in government back office can adopt techniques and technologies to build stronger relationships and support better results. -
New thinking for public safety in a digital world
Security and public safety in a digital world will require us to think differently, whilst continuing to focus on preserving public trust and confidence. -
Conquering the digital divide
Colleges and universities have already begun to welcome students who have lived their entire lives in a digital world. -
It's a win/win: Five investments to improve government information security...and boost citizen satisfaction
My previous blog in this three-part series looked at what’s behind citizens’ cyber-insecurities. No surprise that a recent Accenture Public Service Pulse Survey shows that concerns over data privacy and security rank high. -
Reimagining justice by putting people first
Across the world criminal justice systems are complex bringing together enforcement, prosecution, defence, courts, corrections and rehabilitation all with the mission of upholding the law in a fair, rational and transparent way. -
Measuring and driving performance: Finance as a center of innovation
I’m suggesting that finance teams embrace their true mission: to create a performance-focused organization that is financially sustainable. -
How's your retirement plan looking?
We will all retire someday. That may be tomorrow, or it might be in 20, 30 or 40 years. But the same question applies to us all: Are we prepared for retirement; do we know how much we need to save? -
Winning with intelligence: Building a data-driven military
What you can measure, you can manage. That's as true for military organizations as it is for private sector businesses and public service agencies. -
HR as a center of innovation: A focus on people, not process
A few weeks ago, I took an unorthodox position: that the government back office—including people, financial and procurement management—should transform to become a Center of Innovation. In this post, I want to explore how that might look within the people function. -
Retirement planning: We can and should do better?
Smart digital technologies like these can make it easy and simple to save more towards our retirement. -
Government back office: A center of innovation?
Earlier this year, I attended the spring conferences of both the National Association of State Budget Officers (NASBO) and the National Association of State Comptrollers (NASC). I have grown to look forward to both events. The attendees are important and influential, and the conferences offer a great venue for tapping into their valuable insight and ideas about what’s around the corner for government. This year’s gatherings were no exception. -
Building tomorrow's digital city hall
Cities are the engines of economic growth, innovation and the crucibles of social change. As the digital technologies become more prevalent, cities need to make sure that what and how they deliver matches citizens’ rising expectations. -
Doing Agile in an organization that isn't
You may have heard it before: Every organization produces exactly the results it was designed to produce and none other. To get better results, we need a better design. -
Power to the people, not technology: A new era for public safety
“Amplify You,” the headline for the Accenture Technology Vision 2017, underscores the myriad ways in which technology is being used to empower people. Far from sitting back and letting technology happen to them, we’re seeing leading organizations shaping new digital tools and capabilities to fit their needs. -
The new formula for revenue agencies: People + technology = agility
Revenue agencies must do more with less to meet fast-changing citizen expectations. For that they need to become more flexible, adaptive and responsive in how they think and operate. Agility's at the heart of that mission. -
High anxiety, low confidence: What's dirving citizens cyber-insecurity, and how can it be overcome?
The modern-day threat landscape is constantly changing and growing in sophistication. Cybersecurity is in the media headlines every day and it’s a focus for discussion at board level. -
Legitimately harnessing the power of big data analytics in today's digitally disrupted age to better protect the citizen
Inspired by the technology-enhanced missions of James Bond and the science of CSI, citizens’ expectations of what public safety agencies can deliver often exceed the reality.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Massachusetts puts HR analytics to work for its people
Measured and treasured - HR analytics are empowering state workers to deliver better and more enduring outcomes to the people they serve. -
Doing justice for the people of Fulton County
While all justice systems are aimed at enforcing laws and ensuring accountability, at the core, they are about people. Fulton County, Georgia’s reforms are aimed at better outcomes. -
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eService -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system. -
Singapore government: Safe City test bed
A public safety solution using video and sensor analytics -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
PUBLIC SERVICE CONSULTING
Digitization is here
Here’s how public service organizations that embrace
disruptive technologies can adapt & evolve with it.
IN THE NEWS
Newsroom
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Potential benefits of artificial intelligence outweigh citizen concerns about responsible use by government, Accenture survey shows
Public-sector employees embrace government use of AI at a higher rate than other citizens -
DHL and Accenture unlock the power of blockchain in logistics
Trend report explores the technology’s potential for improving transparency and traceability in supply chains and automating commercial processes. -
Accenture hires Rafael López as a managing director in its health & public service practice
Accenture has hired Rafael López as a managing director in its Health & Public Service practice in North America. López joins Accenture from the U.S. Department of Health and Human Services, where he served as the commissioner of the Administration on Children, Youth and Families. -
Employer alert: Large companies have a greater opportunity to attract new grads, according to a new Accenture strategy study
The Class of 2017, the first crop of Generation Z graduates (people born between 1993 and 1999) to enter the workforce, is more interested in working for large companies compared to last year’s grads (19 percent vs. 14 percent), according to a new study by Accenture Strategy on the future workforce. -
Accenture-sponsored award supports new online marketplace for substitute and part-time teachers
The Public Sector Innovation Award, conferred annually by Harvard University’s Technology and Entrepreneurship Center and sponsored by Accenture, is providing $10,000 to help advance Parachute Teachers, a new online marketplace designed to alleviate the nationwide shortage of substitute and part-time teachers. -
Accenture MBA Innovation Challenge supports USA for UNHCR
A group of MBA students from the University of Michigan's Ross School of Business was selected to team with Accenture to provide pro-bono management consulting for the United Nations High Commissioner for Refugees (UNHCR). -
Post and parcel organizations have opportunities to turn digital investments into financial benefits, Accenture research finds
Improving digital performance at post and parcel organizations is critical to successfully capturing the revenue potential created by the explosive growth of eCommerce. -
Most US citizens want government agencies to strengthen cyber defense mechanisms to protect their digital data, Accenture research finds
More than three-quarters of U.S. citizens (79 percent) are concerned about the privacy and security of their personal digital data, and almost two-thirds (63 percent) say they would feel more confident if the government agencies and service providers with which they interact had stronger data-privacy and security policies, according to results of an Accenture survey of nearly 3,500 U.S. citizens. -
Citizen satisfaction with digital government doubles in two years, Accenture report shows
In the survey of more than 3,000 U.S. citizens in mid-2016, 85 percent of respondents said they expect the same or higher quality from government digital services as they do from commercial organizations.
Accenture Coverage
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Dr Valtteri Vuorisalo
Industry Innovation Senior Principal
Defense Services, Global Accenture -
Ger Daly
Global Industry Senior Managing Director – Defense & Public Safety, Accenture
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Lalit Ahluwalia
North America Security Lead, Health & Public Service
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Keir Buckhurst
Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Debora Morris
Managing Director, Accenture Health and Human Services Growth and Strategy Lead
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Ryan Oakes
Managing Director, Health and Human Services, North America Accenture
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Gaurav Gujral
Management consulting and digital lead for employment and social services
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Deborah Snyder
Managing Director – Public Service, North America Accenture
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James Canham
Managing Director, Accenture Border Services
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Joshua Kennedy-
WhiteManaging Director - Accenture Security
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Christopher Gray
Managing Director, Health & Public Service Analytics, Accenture
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Salomon Salinas
Managing Director – H&PS Digital Practice & Sustainability at Accenture
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Peter Hutchinson
Managing Director – H&PS State, Provincial and Local at Accenture
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Cyrille Bataller
Managing Director – Emerging Technology at Accenture
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Jody Weis
Senior Manager – Public Safety, Accenture Health & Public Service
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Tim Godwin
Managing Director, Defense & Public Safety, Accenture
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Vishvesh Prabhakar
Managing Director, Accenture – Sustainability
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