ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organizations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: Experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
PUBLIC SERVICES POWERED BY AI
Public service in the era of artificial intelligence
AI has the ability to increase efficiency, reimagine workforce, drive innovation and improve the citizen experience. However, this revolutionary technology is part of a much wider conversation and there is still so much to consider as we discover the transformational ability of AI.
Artificial Intelligence, genuine impact
AI isn’t a technology of the future — it’s here now and can’t be put off until tomorrow. The sooner that government organisations embrace artificial intelligence, the sooner they will become more cost efficient and increase citizen satisfaction.
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Living Business
Designing tax systems to eliminate taxpayer errors
Designing intelligent, personalized, user-centric tax systems can reduce taxpayer errors
Future Workforce
Unleashing innovation: A closer look at absorption
We surveyed government professionals to assess how well agencies are managing absorption.
Industry Reinvention
So you did something smart, but does that make you a smart city?
Everyone must be willing to share the right data with the right people
AI
Health and public service in the era of artificial intelligence
Public Services powered by AI
Blockchain
Blockchain: Mapping new trade routes to trust
Facilitating legitimate cross-border trade must be high on every government’s agenda
Exponential IT
Tech Vision 2018: Mobilizing the Intelligent Military
A defense sector perspective on the Accenture Technology Vision 2018
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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Ling Shou Tong - Alibaba´s secret same-day delivery weapon
Alibaba has a retail inventory management platform, Ling Shou Tong, that is disrupting China’s post and parcel industry. -
O for 2: Innovation novel to routine
Owen Davies looks at how to achieve successful innovation for pension agencies. -
Education for the digital workforce
Employers need candidates with specific skills. Institutions must adapt education to ensure their graduates have the best chance at success. -
Allowing the students to become the master
The time has come to breathe new life into work-based learning student experiences. -
O for 2: Expectations and the human shaped package
Owen Davies, Accenture, shares why pension agencies need to understand, manage and deliver expectations to engage their members. -
Four strategies for continuous transformation in goverment
Four strategies that can help governments modernize their legacy core systems and become agile, responsive organizations. -
The continuous transformation journey for government
Continuous transformation provides a path towards change while avoiding the risks of large-scale implementation programs when modernizing core technology. -
The digital campus: not if, but how
As key gateways to the workforce, what should higher education institutions do differently to prepare students for a new landscape? -
Analytics – Gamechanger for higher education
Universities have always collected data. But until now, much of it has not driven decision-making. Jonathan Fry looks at how analytics can be a powerful new insight source. -
So you did something smart, but does that make you a smart city?
Nathan Giles discusses four key ‘must-haves’ for a city to claim smart city status. -
Innovating your institution
How can universities take advantage of IoT, analytics, and edtech to provide a realtime view of student experiences? -
Redefining student success
In an era of Netflix, Amazon, and Uber, universities must redefine digital expectations to enable student success. -
Engagement throughout the student journey
With advanced analytics, higher ed institutions can engage and improve the student journey at university and beyond. -
Overcoming passion fatigue with design-thinking, data and insights to improve child welfare
Passion runs high in child welfare, as does caseworker turnover. -
Five technology trends for public safety: More collaborative, connected and intelligent than ever
A public safety perspective on the Accenture Technology Vision 2018 -
Developing the public safety ecosystem: In an age of digital disruption
What are the advantages in a digital age to reshape and grow the public safety ecosystem -
Can pension agencies close the retirement information gap?
How to provide better pensions information. -
Use multi-speed IT to avoid a one-size-fits-all approach
Multi-speed IT can help California governments modernize the citizen experience. -
Why pensions need smart apps on member smartphones
Eyal Darmon explains why pension agencies need to have smart apps on their members’ smartphones. -
Five trends that will shape border agencies’ technology-driven future
A border services perspective on the Accenture Technology Vision 2018. -
Retirement coaching: Members want more!
Recent research indicates that pension members want more support and guidance. -
Government innovation starts with steady stream of ideas
The first of five pillars of government innovation: it starts with Ideation. -
O for 2: Mobile first, web second, paper never
Why pension agencies need to offer mobile apps to their members. -
O for 2: Alexa retire me in 2050
Pension agencies need to explore the value that AI can offer their members. -
Legacy systems are a core crisis in government
Modernizing core technology in government organizations requires a fresh approach. -
Pensions and analytics: The time to start the journey is NOW
3 reasons why now is the time to start your pension analytics journey. -
USPS informed delivery: Using today’s technology to reimagine direct mail
USPS solution for direct mail that postal organizations need to become more innovative. -
AI for human services: Say hi to your new co-worker
Discover how Accenture is helping agencies accelerate outcomes through automation. -
Back to school – Three practical ideas for quantum technology
Three practical ideas to help you optimize and prepare for it. -
Do you make space for government innovation?
Government innovation leaders can motivate and collaborate with their workforce and partners beyond monetary incentives. -
Want better service delivery and happy clients? Ask your employees how
Why and how your employee’s experience with customers can help your organization optimize its service delivery. -
Technology on a mission: Together, humans and AI are a nonprofit’s force for good
What is artificial intelligence? Learn more about this emerging technology and how nonprofits can use it to increase their impact. -
Technology for impact: Nonprofits on a digital mission
Nonprofits are embracing digital technologies to improve their services and increase their reach. -
Keeping it easy as the digital economy rises
The rise of the digital economy, and the need for revenue agencies and digital platform providers to create deeper partnerships to reduce taxpayer errors and foster compliance. -
Getting the taxpayer experience “just right”: The goldilocks zone for revenue agency service
Revenue agencies should adapt and personalize their services and ways they can provide a “just right” taxpayer experience. -
Design thinking: It really is different
Is the concept of design thinking a new and better way for pension organizations to see and understand their customers? -
Is AI good, and are we good enough for AI?
Human behaviors – good or bad – have the potential to influence AI development. -
Do we really understand artificial intelligence?
AI is innovative and poised to change the way we work and interact, but is the world ready for it? -
The secret live of government innovation leaders
Innovation leaders within government are succeeding at innovation through partnerships and collaborations throughout the organization. -
Alexa, Google, Siri… Retire me in 2050!READ MORE
The need and potential benefits for pensions agencies to start introducing smart interfaces like chatbots to their members and employees.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Massachusetts puts HR analytics to work for its people
Measured and treasured—HR analytics are empowering state workers to deliver better and more enduring outcomes to the people they serve. -
Doing justice for the people of Fulton County
While all justice systems are aimed at enforcing laws and ensuring accountability, at the core, they are about people. Fulton County, Georgia’s reforms are aimed at better outcomes. -
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eService -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system. -
Singapore government: Safe City test bed
A public safety solution using video and sensor analytics -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
PUBLIC SERVICE CONSULTING
Digitization is here
Here’s how public service organizations that embrace
disruptive technologies can adapt & evolve with it.
IN THE NEWS
Newsroom
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Potential benefits of artificial intelligence outweigh citizen concerns about responsible use by government, Accenture survey shows
Public-sector employees embrace government use of AI at a higher rate than other citizens. -
DHL and Accenture unlock the power of blockchain in logistics
This trend report explores the technology’s potential for improving transparency and traceability in supply chains and automating commercial processes. -
Accenture hires Rafael López as a managing director in its health & public service practice
Accenture has hired Rafael López as a managing director in its Health & Public Service practice in North America. López joins Accenture from the U.S. Department of Health and Human Services, where he served as the commissioner of the Administration on Children, Youth and Families. -
Employer alert: Large companies have a greater opportunity to attract new grads, according to a new Accenture strategy study
The Class of 2017, the first crop of Generation Z graduates (people born between 1993 and 1999) to enter the workforce, is more interested in working for large companies compared to last year’s grads (19 percent vs. 14 percent), according to a new study by Accenture Strategy on the future workforce. -
Accenture-sponsored award supports new online marketplace for substitute and part-time teachers
The Public Sector Innovation Award, conferred annually by Harvard University’s Technology and Entrepreneurship Center and sponsored by Accenture, is providing $10,000 to help advance Parachute Teachers, a new online marketplace designed to alleviate the nationwide shortage of substitute and part-time teachers. -
Accenture MBA Innovation Challenge supports USA for UNHCR
A group of MBA students from the University of Michigan's Ross School of Business was selected to team with Accenture to provide pro-bono management consulting for the United Nations High Commissioner for Refugees (UNHCR). -
Post and parcel organizations have opportunities to turn digital investments into financial benefits, Accenture research finds
Improving digital performance at post and parcel organizations is critical to successfully capturing the revenue potential created by the explosive growth of eCommerce. -
Most US citizens want government agencies to strengthen cyber defense mechanisms to protect their digital data, Accenture research finds
More than three-quarters of U.S. citizens (79 percent) are concerned about the privacy and security of their personal digital data, and almost two-thirds (63 percent) say they would feel more confident if the government agencies and service providers with which they interact had stronger data-privacy and security policies, according to results of an Accenture survey of nearly 3,500 U.S. citizens. -
Citizen satisfaction with digital government doubles in two years, Accenture report shows
In the survey of more than 3,000 U.S. citizens in mid-2016, 85 percent of respondents said they expect the same or higher quality from government digital services as they do from commercial organizations.
Accenture Coverage
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Dr Valtteri Vuorisalo
Industry Innovation Senior Principal
Defense Services, Global Accenture -
Ger Daly
Global Industry Senior Managing Director – Defense & Public Safety, Accenture
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Lalit Ahluwalia
North America Security Lead, Health & Public Service
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Keir Buckhurst
Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Debora Morris
Managing Director, Accenture Health and Human Services Growth and Strategy Lead
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Ryan Oakes
Managing Director, Health and Human Services, North America Accenture
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Gaurav Gujral
Management consulting and digital lead for employment and social services
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Deborah Snyder
Managing Director – Public Service, North America Accenture
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James Canham
Managing Director, Accenture Border Services
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Joshua Kennedy-
WhiteManaging Director - Accenture Security
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Christopher Gray
Managing Director, Health & Public Service Analytics, Accenture
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Salomon Salinas
Managing Director – H&PS Digital Practice & Sustainability at Accenture
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Peter Hutchinson
Managing Director – H&PS State, Provincial and Local at Accenture
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Cyrille Bataller
Managing Director – Emerging Technology at Accenture
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Jody Weis
Senior Manager – Public Safety, Accenture Health & Public Service
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Tim Godwin
Managing Director, Defense & Public Safety, Accenture
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Vishvesh Prabhakar
Managing Director, Accenture – Sustainability
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