ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organizations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: Experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
WHAT WE THINK
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Governing in the age of cyber threats
Explore a practical approach to safeguarding public systems and data in the age of cyber threats. -
New revenue agencies improving experience through agility
While taxpayer service expectations continually increase and the revenue agency ecosystem becomes more complex, new possibilities are also emerging rapidly. -
48 hours and counting
Filmed at the Digital Public Safety Summit, Public Safety leaders from across the globe explore the challenges faced in a digitally disrupted age -
Back office transformation
There are proven transformational strategies to help offload processing work—and renew focus on the true mission. -
Government-as-a-Platform: Coming soon to a government near you
Read Accenture's report on government as a platform & how agencies can facilitate public service delivery models that go beyond what we can imagine today. -
The value game-changer: Digital performance in the post and parcel industry
Accenture undertook an in-depth cross-industry study of more than 370 companies in nine industries to better understand the interplay between digital and financial performance. -
Crossing boundaries
Understanding and embracing emerging technologies to create the NEW border agency -
Overcome citizens' cyber insecurity
Five ways for government to increase security, privacy and confidence -
The new delivery reality for post and parcel players
The post and parcel organizations need to capitalize on the new delivery reality. -
Welcome Disruption: Why public safety agencies must fast-track innovation
Embracing emerging technologies to disrupt policing operations. -
How can digital police solutions help public safety achieve new levels of legitimacy?
Building trust between police and citizens in a digital world -
The power of digital is transforming public safety
Digital police innovations are driving a fundamental shift for officers and agencies. -
Trading Places: How customs agencies must secure trade in the digital world
Trade is going digital; find out how customs agencies must adapt to a new set of stakeholders. -
5 ways government agencies can prepare for cybercrime
How can public sector organizations manage digital risks? -
Digital policing powered by analytics: Actionable public safety insights
Big data is disrupting all that we do. With a scalable analytics platform, police agencies can stay one step ahead of crime. -
Video analytics: Public safety solutions to make the most of camera investments
Video analytics can support and enhance the traditional use of CCTV as both a proactive and reactive public safety tool. -
The customer genome—The secret weapon of the last mile delivery war
How anticipatory delivery and personalized services will set a new standard for postal and parcel organizations -
Intelligent technologies make their mark on public service
How are intelligent technologies playing a transformative role in enabling public service agencies to meet their key challenges? -
Food, shelter and connectivity: Helping to meet the basic needs of today’s refugees
New research from Accenture and UNHCR underscores the need for connectivity—and identifies three areas crucial to delivering it. -
Engaging today’s nonprofit constituent
Understanding and engaging your constituents in the digital era requires new tools, approaches, priorities and staff capabilities. -
Accenture Technology Vision 2016: Trends for revenue agencies
Discover the 2016 Accenture Technology Vision's five trends to help revenue agencies maximize digital success and develop a culture in which the workforce embraces technological change. -
Differentiating delivery: How to win the eCommerce battle
New trends from the Accenture eTailers research report show key strategies for making eCommerce the engine of growth for delivery organizations. -
Revenue agencies: Mind the generation shift
New Accenture research reveals challenges for revenue agencies on their digital transformation journey. -
People first: The importance of people in defense in the digital age
Defense agencies that embrace digital will put people first. -
People first: The importance of people in border services in the digital age
Border agencies that embrace digital will put people first. -
People first: The importance of people in public safety in the digital age
Public safety agencies that embrace digital will put people first. -
Policing leadership: The high cost of failures in organizational leadership
How to prevent bad things from happening to good police officers -
Body-worn cameras have arrived; Now comes the hard part
Achieving success with well-designed polices, plans, training and technology -
Facing up to the future: Four elements of dynamic, personalized human services
In four steps, human services agencies everywhere can transform their service delivery and meet their customers’ digitally driven demands. -
Going from 2,400 devices to 1 mobile human services agency
The Massachusetts Department of Children and Families offers insight into developing your mobile human services workforce. -
Outsmarting digital opponents
Using public safety technology to confront online threats to national security -
Big ideas for becoming "Best Place to Work"
New research reveals exciting opportunities for public service organizations. Citizens and public service leaders agree: Government can be a great place to start and grow a career.
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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New thinking for public safety in a digital world
Security and public safety in a digital world will require us to think differently, whilst continuing to focus on preserving public trust and confidence. -
Filling cybersecurity roles in the public sector
One of the main imperatives for public service agencies is ensuring they have skilled security professionals in place to help protect public infrastructure and citizen data. -
Conquering the digital divide
Colleges and universities have already begun to welcome students who have lived their entire lives in a digital world. -
It's a win/win: Five investments to improve government information security...and boost citizen satisfaction
My previous blog in this three-part series looked at what’s behind citizens’ cyber-insecurities. No surprise that a recent Accenture Public Service Pulse Survey shows that concerns over data privacy and security rank high. -
Reimagining justice by putting people first
Across the world criminal justice systems are complex bringing together enforcement, prosecution, defence, courts, corrections and rehabilitation all with the mission of upholding the law in a fair, rational and transparent way. -
Measuring and driving performance: Finance as a center of innovation
I’m suggesting that finance teams embrace their true mission: to create a performance-focused organization that is financially sustainable. -
Blockchain at the Border? What matters isn't how it works, but what it'll deliver
Well, irrespective of the technology that makes it work, Blockchain is essentially all about trust. -
How's your retirement plan looking?
We will all retire someday. That may be tomorrow, or it might be in 20, 30 or 40 years. But the same question applies to us all: Are we prepared for retirement; do we know how much we need to save? -
Winning with intelligence: Building a data-driven military
What you can measure, you can manage. That's as true for military organizations as it is for private sector businesses and public service agencies. -
HR as a center of innovation: A focus on people, not process
A few weeks ago, I took an unorthodox position: that the government back office—including people, financial and procurement management—should transform to become a Center of Innovation. In this post, I want to explore how that might look within the people function. -
Retirement planning: We can and should do better?
Smart digital technologies like these can make it easy and simple to save more towards our retirement. -
Government back office: A center of innovation?
Earlier this year, I attended the spring conferences of both the National Association of State Budget Officers (NASBO) and the National Association of State Comptrollers (NASC). I have grown to look forward to both events. The attendees are important and influential, and the conferences offer a great venue for tapping into their valuable insight and ideas about what’s around the corner for government. This year’s gatherings were no exception. -
Building tomorrow's digital city hall
Cities are the engines of economic growth, innovation and the crucibles of social change. As the digital technologies become more prevalent, cities need to make sure that what and how they deliver matches citizens’ rising expectations. -
Doing Agile in an organization that isn't
You may have heard it before: Every organization produces exactly the results it was designed to produce and none other. To get better results, we need a better design. -
AI: A no-brainer for revenue agencies
The opportunities AI offers are tremendous, and every time I’ve discussed them with revenue agencies around the world, the same questions arise: Where should we focus and how can we maximize the returns on investment? -
Power to the people, not technology: A new era for public safety
“Amplify You,” the headline for the Accenture Technology Vision 2017, underscores the myriad ways in which technology is being used to empower people. Far from sitting back and letting technology happen to them, we’re seeing leading organizations shaping new digital tools and capabilities to fit their needs. -
The new formula for revenue agencies: People + technology = agility
Revenue agencies must do more with less to meet fast-changing citizen expectations. For that they need to become more flexible, adaptive and responsive in how they think and operate. Agility's at the heart of that mission. -
High anxiety, low confidence: What's dirving citizens cyber-insecurity, and how can it be overcome?
The modern-day threat landscape is constantly changing and growing in sophistication. Cybersecurity is in the media headlines every day and it’s a focus for discussion at board level. -
Rethinking data strategies: the new imperative for revenue agencies
In the next five to 10 years, revenue agencies will handle over 100 times more data than their predecessors, who were largely reliant on paper and telephone communication channels. Increasing volumes of data could not only help tailor the tax system for the taxpayer but could also help revenue agencies to improve tax compliance. -
Blockchain: How and when should revenue agencies join the conversation?
Blockchain, or distributed ledger technology, is attracting a lot of interest (and excitement) in the financial services community. And it’s easy to see why. -
Emerging technologies will unlock value for public service agencies: what about security?
We talk more and more about "The New"—a collection of technologies that are changing the world around us at an unprecedented pace, including Artificial Intelligence, Biometric Identity, Advanced Analytics, Blockchain and many more. So how does this relate to Public Service? -
Legitimately harnessing the power of big data analytics in today's digitally disrupted age to better protect the citizen
Inspired by the technology-enhanced missions of James Bond and the science of CSI, citizens’ expectations of what public safety agencies can deliver often exceed the reality. -
Picture the scene. It's 2020. Your plane's just touched down. What happens next?
The other day I had a minor disagreement with an Uber driver. It was all sorted out to everyone’s satisfaction—especially mine!—in about seven minutes flat. While the effect on me was simply to reinforce Uber’s brand, I felt the experience also epitomized a growing challenge facing government services, not least border and customs operations. -
In the land of the new, security is king...
I spend a lot of my time these days thinking, talking and listening to thoughts and ideas on emerging technologies – the new IT.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Massachusetts puts HR analytics to work for its people
Measured and treasured - HR analytics are empowering state workers to deliver better and more enduring outcomes to the people they serve. -
Doing justice for the people of Fulton County
While all justice systems are aimed at enforcing laws and ensuring accountability, at the core, they are about people. Fulton County, Georgia’s reforms are aimed at better outcomes. -
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being. -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations. -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan. -
Australian Taxation Office: A better online user experience for taxpayers
Accenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eService -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system. -
Singapore government: Safe City test bed
A public safety solution using video and sensor analytics -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
ACCENTURE BUSINESS SERVICES
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Accenture Enterprise Services for Government
Providing new and improved services for citizens through ERP-led government transformation -
Accenture Intelligent Processing Services
Improving tax collection and reducing fraud to maximize revenue compliance -
Accenture Public Safety Services
Next generation public safety -
Accenture Defense Services
Empowering mission critical systems -
Accenture Integrated Social Services
Centering human services delivery on families to realize new outcomes
IN THE NEWS
Newsroom
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Accenture hires Rafael López as a managing director in its health & public service practice
Accenture has hired Rafael López as a managing director in its Health & Public Service practice in North America. López joins Accenture from the U.S. Department of Health and Human Services, where he served as the commissioner of the Administration on Children, Youth and Families. -
Employer alert: Large companies have a greater opportunity to attract new grads, according to a new Accenture strategy study
The Class of 2017, the first crop of Generation Z graduates (people born between 1993 and 1999) to enter the workforce, is more interested in working for large companies compared to last year’s grads (19 percent vs. 14 percent), according to a new study by Accenture Strategy on the future workforce. -
Accenture-Sponsored Award Supports New Online Marketplace for Substitute and Part-Time Teachers
The Public Sector Innovation Award, conferred annually by Harvard University’s Technology and Entrepreneurship Center and sponsored by Accenture, is providing $10,000 to help advance Parachute Teachers, a new online marketplace designed to alleviate the nationwide shortage of substitute and part-time teachers. -
Accenture MBA Innovation Challenge supports USA for UNHCR
A group of MBA students from the University of Michigan's Ross School of Business was selected to team with Accenture to provide pro-bono management consulting for the United Nations High Commissioner for Refugees (UNHCR). -
Post and parcel organizations have opportunities to turn digital investments into financial benefits, Accenture research finds
Improving digital performance at post and parcel organizations is critical to successfully capturing the revenue potential created by the explosive growth of eCommerce. -
Most US citizens want government agencies to strengthen cyber defense mechanisms to protect their digital data, Accenture research finds
More than three-quarters of U.S. citizens (79 percent) are concerned about the privacy and security of their personal digital data, and almost two-thirds (63 percent) say they would feel more confident if the government agencies and service providers with which they interact had stronger data-privacy and security policies, according to results of an Accenture survey of nearly 3,500 U.S. citizens. -
Citizen satisfaction with digital government doubles in two years, Accenture report shows
In the survey of more than 3,000 U.S. citizens in mid-2016, 85 percent of respondents said they expect the same or higher quality from government digital services as they do from commercial organizations.
Accenture Coverage
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Ger Daly
Global Industry Senior Managing Director – Defense & Public Safety, Accenture
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Lalit Ahluwalia
North America Security Lead, Health & Public Service
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Keir Buckhurst
Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Debora Morris
Managing Director, Accenture Health and Human Services Growth and Strategy Lead
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Ryan Oakes
Managing Director, Health and Human Services, North America Accenture
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Gaurav Gujral
Management consulting and digital lead for employment and social services
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Deborah Snyder
Managing Director – Public Service, North America Accenture
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Dr Valtteri Vuorisalo
Industry Innovation Senior Principal
Defense Services, Global Accenture -
James Canham
Managing Director, Accenture Border Services
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Joshua Kennedy-
WhiteManaging Director - Accenture Security
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Christopher Gray
Managing Director, Health & Public Service Analytics, Accenture
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Salomon Salinas
Managing Director – H&PS Digital Practice & Sustainability at Accenture
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Peter Hutchinson
Managing Director – H&PS State, Provincial and Local at Accenture
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Cyrille Bataller
Managing Director – Emerging Technology at Accenture
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Jody Weis
Senior Manager – Public Safety, Accenture Health & Public Service
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Tim Godwin
Managing Director, Defense & Public Safety, Accenture
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Vishvesh Prabhakar
Managing Director, Accenture – Sustainability
CONNECTIONS
Accenture Public Service on LinkedIn
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