Features
PERSPECTIVES
Digital government: Great expectations
Commercial organizations have set a high digital bar—and citizens expect government to meet it.
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HIGHLIGHTS
Getting ahead of back-office disruption
Public administrators: Will change happen to you—or will you happen to change?
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Public Service Industries
Accenture Public Service is helping clients transform their organizations in the following industries:
Latest Thinking
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Government as a platform is coming soon to a government near you
Imagine government agencies facilitating collaboration and overseeing public service delivery models that go beyond what we can imagine today.Learn More -
Intelligent technologies make their mark on public service
How are intelligent technologies playing a transformative role in enabling public service agencies to meet their key challenges?Learn More -
Food, shelter and connectivity: Helping to meet the basic needs of today’s refugees
New research from Accenture and UNHCR underscores the need for connectivity—and identifies three areas crucial to delivering it.Learn More -
Engaging today’s nonprofit constituent
Understanding and engaging your constituents in the digital era requires new tools, approaches, priorities and staff capabilities.Learn More -
CITIE—Northern Powerhouse analysis of Smart Cities
The latest installment of our CITIE research (from Nesta, Accenture and Future Cities Catapult) finds that greater collaboration between city regions and combined authorities could see a collective Northern Powerhouse region in the United Kingdom join the top tier of global destinations for tech business and entrepreneurism.LEARN MORE -
Accenture Technology Vision 2016: Trends for revenue agencies
Discover the 2016 Accenture Technology Vision's five trends to help revenue agencies maximize digital success and develop a culture in which the workforce embraces technological change.LEARN MORE -
Differentiating delivery: How to win the eCommerce battle
New trends from the Accenture eTailers research report show key strategies for making eCommerce the engine of growth for delivery organizations.LEARN MORE -
Revenue agencies: Mind the generation shift
New Accenture research reveals challenges for revenue agencies on their digital transformation journey.LEARN MORE -
People first: The importance of people in defense in the digital age
Defense agencies that embrace digital will put people first.LEARN MORE -
People first: The importance of people in border services in the digital age
Border agencies that embrace digital will put people first.LEARN MORE -
People first: The importance of people in public safety in the digital age
Public safety agencies that embrace digital will put people first.LEARN MORE -
Policing leadership: The high cost of failures in organizational leadership
How to prevent bad things from happening to good police officersLEARN MORE -
Body-worn cameras have arrived; Now comes the hard part
Achieving success with well-designed polices, plans, training and technologyLEARN MORE -
Facing up to the future: Four elements of dynamic, personalized human services
In four steps, human services agencies everywhere can transform their service delivery and meet their customers’ digitally driven demands.LEARN MORE -
Outsmarting digital opponents
Using public safety technology to confront online threats to national securityLEARN MORE -
Big ideas for becoming "Best Place to Work"
New research reveals exciting opportunities for public service organizations. Citizens and public service leaders agree: Government can be a great place to start and grow a career.LEARN MORE -
Defense enterprise resource planning transformation
Six success factors for defense organizations as outlined by Vice Admiral Keith W. Lippert, United States Navy (Retired)LEARN MORE -
Human services in the digital age
Making the most of digital is not just about technology, it's about people too.LEARN MORE -
The New CIO Agenda: Evolving for agility in a digital world
Every CIO needs a technology infrastructure—and supporting business processes—that can empower the organization to anticipate and adapt to changes quickly and efficiently.LEARN MORE -
Emergent leadership—Turning human services ideas into outcomes
Discover practical insights and inspiration from the 2015 human services summit at Harvard University.LEARN MORE -
No-touch or hands-on? Why the pensions workforce can be both
Pension systems can put hands where they are needed most to deliver value for members. Here’s how.LEARN MORE -
Digital delivery unpackaged
A guide to establishing a digital delivery capability, based on HM Revenue and Customs and Accenture experienceLEARN MORE -
Is ownership obsolete? Share your way to government innovation
Governments can use “we” economy models to improve public service efficiency and outcomes.LEARN MORE -
The new CIO agenda: Transforming to a digital world
Across businesses and governments, digital disruption and shifting operating models are changing the role of IT.LEARN MORE -
Meet the public service growth hackers
Learn how regulatory and licensing agencies must embrace digital channels to drive the economy.LEARN MORE -
Rapid, iterative, agile: Adapting defense technology delivery for the digital age
Bite sized versus big bangLEARN MORE -
New delivery trends impacting postal and parcel transformation
Latest research shows parcel delivery companies must adapt for empowered, digital consumers to face revenue challenges created by dramatically reduced mail volumes.LEARN MORE -
Reimagining border management
Border agencies must collaborate and take advantage of digital technologies to manage the security threats of increasing travel and trade.LEARN MORE -
Federal health agencies: Meet your new healthcare consumer (and mission goals)
How federal agencies can seize new opportunities to connect with consumers by broadening services and embracing emerging technologiesLEARN MORE -
Public Safety Summit at Harvard University: Leadership for a new era
Explore insights from public safety leaders to transform policing today, and prepare a vision for the future.LEARN MORE -
Moving past mistrust: Revenue agencies partnering with business to close the VAT gap
Learn how revenue agencies and businesses can move towards a stronger relationship that will help to ease compliance and close the VAT gap.LEARN MORE -
Three ways federal acquisitions can achieve greater government efficiency
Transforming procurement into a lean, mean, well-oiled machineLEARN MORE -
Discover a digital technology vision for a new human services mission
What if human services delivery was more proactive than reactive? See the possibilities for change with a new technology vision.LEARN MORE -
Child welfare caseworkers might be doing the wrong human services job
It’s time to develop a new human services job description—one that frees child welfare caseworkers for the job that they were meant to do.LEARN MORE
Client Case Studies
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Queensland Fire & Emergency Services: Evolving community expectations
Inter-agency collaboration to deliver better insights, outcomes and enhance public safety communications in the future.Learn More -
Gauteng province: Building a better approach to infrastructure development
GDID works with Accenture to drive more effective infrastructure delivery and support citizens’ social and economic well-being.Learn More -
Australian Taxation Office: Contemporary digital services for taxpayers
Delivering personalized and relevant digital services that offer Australian taxpayers new ways of managing tax obligations online.Learn More -
Queensland Public Safety Business Agency: Designing the digital public safety agency of the future
Collaboration is key for citizens to take a more active role in public safety operations.Learn More -
Fulton County, Georgia: New manager drives government transformation
County adopts performance orientation, aligning operations and budget with its strategic plan.Learn More -
Australian Taxation Office: A better online user experience for taxpayers
LEARN MOREAccenture helps the ATO develop digital services that are easier for taxpayers to use.
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EnterFinland—Digital border management and immigration eService
Helping to develop a new border management and immigration eServiceLEARN MORE -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world.Learn More -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance.Learn More -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need.Learn More -
MONS 2015: European Capital of Culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event.Learn More -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety.Learn More -
Norway's groundbreaking new pension system successfully launched
Read how collaborating with Accenture as its strategic partner, NAV successfully launched its groundbreaking new pensions system.Learn More -
Singapore government: Safe City test bed
A public safety solution using video and sensor analyticsLearn More -
Washington State: A government transformation for performance excellence
Learn about Washington’s bold government transformation initiative that positions the state as a national leader in personalized services for citizens.Learn More -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution, resulting in a gain in operational efficiency and improved client services.Learn More -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs.Learn More -
US Department of Homeland Security: Security management and biometrics
Accenture helps the Department of Homeland Security build a world-class biometrics program for the United States Visitor and Immigrant Status Indicator Technology to better facilitate cross-border travel and trade.Learn More -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.Learn More
Accenture Business Services
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Accenture Enterprise Services for Government
Providing new and improved services for citizens through ERP-led government transformationLearn More -
Accenture Intelligent Processing Services
Improving tax collection and reducing fraud to maximize revenue complianceLearn More -
Accenture Integrated Social Services
Centering human services delivery on families to realize new outcomesLearn More
Leadership
We do work that matters—helping societies and citizens flourish in a digital world.
Dan London
Group Chief Executive – Health & Public Service
In the News
Newsroom
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Accenture to provide HMRC with application services
Accenture will support HMRC to increase its use of digital technologies across HMRC’s primary personal tax platform, the National Insurance and PAYE Service (NPS).LEARN MORE -
Accenture opens new digital studio to advance design and innovation performance for US government clients
Accenture Federal Services has launched the new Accenture Federal Services Digital Studio in Washington, D.C., to focus on the next big challenge for government: radically improving the engagement of citizens and employees.LEARN MORE -
Citizens embrace potential of “sharing economy” to improve government
US citizens are embracing the “sharing economy” in the form of ride-hailing services and accommodations, but an Accenture survey of more than 3,000 citizens and 130 public service leaders shows a big difference between the two on these emerging digital platforms.LEARN MORE -
Shipping options and delivery partners essential to winning the eCommerce battle, Accenture study shows
Shipping options and delivery partners are essential to winning the eCommerce battle, Accenture study shows.Learn More -
New online platform to help fill empty seats in classrooms
Harvard student-led company wins public sector award sponsored by Accenture. A company led by Harvard University students aspires to be "the Airbnb for higher education," tapping unused capacity—empty seats—in higher education and vocational classrooms.Learn More -
Public Service Innovation Award recognizes growing role of digital solutions for governments
Public Service Innovation Award recognizes growing role of digital solutions for governments. The European Centre for Government Transformation—an initiative in public sector reform established in 2009 by Accenture, the Lisbon Council and the College of Europe—has awarded the Public Service Innovation Award to a student team for their concrete recommendations aimed at enabling Northern Netherland Provinces Alliance to promote economic growth and small- to medium-sized enterprises (SMEs).Learn More
Accenture Coverage
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Ger Daly, Global Industry Senior Managing Director - Defense & Public Safety, Accenture
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Salomon Salinas, Managing Director - H&PS Digital Practice & Sustainability at Accenture
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Pallavi Verma, Senior Managing Director and Client Service Group Lead - H&PS State, Provincial and Local at Accenture
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Peter Hutchinson, Managing Director - H&PS State, Provincial and Local at Accenture
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Cyrille Bataller, Managing Director - Emerging Technology at Accenture
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Jody Weis, Senior Manager - Public Safety, Accenture Health & Public Service
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Tim Godwin, Managing Director, Defense & Public Safety, Accenture
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Keir Buckhurst, Managing Director & H&PS State & Local Technology Consulting Lead, Accenture
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Vishvesh Prabhakar, Managing Director, Accenture - Sustainability
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Jan-Erik Hunn, Senior Managing Director, Global Human Services, Accenture
Connections
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