To understand more about operations transformation, consider how we measure future-readiness. It reflects an organization’s ability to scale eight characteristics of operating model maturity: analytics, automation, data, stakeholder experiences, artificial intelligence (AI), business and technology collaboration, leading practices and workforce agility.
Supply chain leaders are very confident that their organizations are widely using all eight characteristics today, with business and technology collaboration being the most widely used and AI being the least widely used (Figure 2). This begs a key question: if organizations are doing so well in all these areas, why do only 4% of supply chain leaders identify their enterprise as future-ready?
The answer comes down to scale. Predictive organizations haven’t yet reached scale in these eight characteristics, whereas future-ready organizations are already there. As Figure 3 shows, a much smaller group of supply chain leaders see this happening today.
Operations characteristics in wide use