Know how to leapfrog maturity levels

Banks should take a “never satisfied” approach to their journey to operational maturity. There is always room to get better. Our cross-industry research shows that a one-position climb in operational maturity can lead to a projected 17% increase in global profits. This potential alone is reason enough for banks to set their sights on what’s next—and how to get there fast.

One key to leapfrogging maturity levels is the establishment of new ecosystem relationships.

As banks re-think their operations—for example, by changing the operating model, deciding whether to “make or buy,” or by managing people—these ecosystem relationships become particularly important. Banks can retain their core operational systems and processes while building stable partnerships, receiving transformed services, reducing costs and accelerating the transformation journey.

Fast-track your journey to operational maturity and take advantage of transformational value—increase performance in efficiency and profitability, improve innovation, strengthen ecosystems and deliver excellent customer and employee experiences. Discover more in our main Operations research.