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TRENDS


Consolidated shipping and flexible order return trends in retail

Retail shoppers want speed and convenience when it comes to making purchases online, selecting delivery options and in-store return policies.

Overview


Accenture’s Seamless Retail Survey results provide insights on customer expectations and retailer capabilities. Offering a seamless experience will require a closer look at inventory management, delivery options, subscription programs, store operations and the cross channel customer experience.


TRENDS

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