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GOVERNMENT-
AS-A-PLATFORM:

COMING SOON TO A
GOVERNMENT NEAR YOU
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The power of government-as-a-platform

Imagine government agencies facilitating collaboration, connecting people and providers and coordinating groundbreaking public service delivery models.

The rise of Government-as-a-Platform means government service delivery will face unprecedented interest from organizations looking to invent new approaches to serve the public. Will agencies act fast to foster the platform revolution? Or will they stand by, watch new players from other sectors take the lead and risk their future relevance?

Data currency

Data currency

Data is the foundation of public-private collaboration around service delivery, economic and social development and innovation.



Connective tissue, “the glue”

Connective tissue, “the glue”

Common services, technology architecture and governance create efficiencies that streamline user experiences for one-door service.

Network effect

Network effect 

Consumers and producers collaborate in a virtual “marketplace,” creating value for each other, which means better outcomes for citizens and society.

Scale multiplier

Scale multiplier 

Agencies scale impact without investment as organizations tap others’ skills, ideas and distribution networks—no ownership required.

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Government-as-a-Platform is more than any one methodology. It’s a holistic approach, in which the public sector collaborates with private sector partners, citizens and even robots to create better outcomes. And it’s made possible through a seamless interplay of advanced capabilities, ranging from analytics to artificial intelligence to virtual reality—all coming together to enable more efficient, impactful and secure public services.


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Four models
for government-as-a-platform

According to the Accenture Technology Vision 2017 survey, 68 percent of public service executives surveyed believe digital ecosystems are already having a noticeable impact on, or will dramatically transform, the industry. The most effective platforms are designed around specific goals, situational needs and current capabilities—and agencies have options. Here are four platform models with varying communication channels and ecosystems for delivering public services.

Whole-of-Government Platform
Peer Platform
Ecosystem Platform
Crowd­sourcing Platform







The Future of
Public Service



Are  you  ready to connect?

We surveyed more than 5,400 citizens aged 18 or older in six countries to understand their perspectives on forward-thinking, platform-based government service models.

Do citizens expect the same quality of digital services from government as they do from commercial organizations like retailers and banks?

Yes No
Yes. Effectively 8 in 10or more have the same or higher expectations of digital services from government as they do for commercial organizations.

Should public agencies use the latest technologies to provide a better customer experience for their citizens?

Yes No
Yes.
7 in 10citizens believe public agencies could provide a better customer experience by using the latest technologies.

Would citizens be more willing to share data with public agencies if they knew they would benefit from better public service because of it?

Yes No
Yes.
Half of citizens are willing to share personal data with a public agency if they knew they would benefit from better public service delivery because of it.

Would citizens consider using public services delivered by Artificial Intelligence (e.g., robots, virtual assistants, intelligent machines) if done so quickly, efficiently, and securely?

Yes No
Yes.
Significant percentages of citizens (from 44% in the UK to 64% in Singapore) would consider using public services delivered by artificial intelligence.

Are citizens interested in taking advice from a virtual assistant (such as a computer-generated character that answers questions anytime, anywhere) regarding public services available to them?

Yes No
Yes. Significant percentages of citizens (from 41% in Australia to 57% in Singapore) are interested in taking advice from a virtual assistant regarding public services available to them.



We captured insights from the millennial generation by hearing from students at the College of Europe and the PSHack100 in Helsinki about how they envision the future of public service.






Unlocking Digital Value
In Public Service

The World Economic Forum, in collaboration with Accenture, has conducted a yearly Digital Transformation Initiative (DTI) project since 2015 to review the most recent developments in the digitalization of business and society. The DTI framework provides guidance to policymakers, regulators and governments to identify and incorporate digital initiatives. Read more to learn about what you can do to realize the benefits of digital transformation for your government agency and the society at large.


VIEW UNLOCKING DIGITAL VALUE TO SOCIETY [PDF]

Bernard le Masson shares how the Growth Multiplier provides insight into the role of digital and economic growth, and how this is especially significant to governments and other public service top civil servants as they look at ways to strengthen GDP growth.

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