Accenture Intelligent Operations in the Philippines

Reinventing business operations

In this increasingly complex digital world, change can come quickly and without warning. The Accenture Intelligent Operations Centers in the Philippines can help your business survive and thrive today and tomorrow.

With our innovative talent and leading-edge solutions and tools, we can transform your processes and infuse your business with agility, intelligence and responsiveness.

Our capabilities

We apply our industry, technical and functional expertise, robotic process automation and artificial intelligence combined with predictive and prescriptive analytics, to transform business processes and drive business outcomes for our clients.

Customer Service

We provide transformational and operational services designed to introduce new channels of care and improve traditional customer service channels

Finance and Accounting

We integrate robotic process automation, analytics and artificial intelligence into key finance functions to help clients improve business performance

Talent and HR

We help HR leaders achieve business outcomes through tailored solutions that focus on Talent Acquisition, Talent Development, Employee & HR Services

Procurement

We partner with clients to design Intelligent Sourcing and Procurement solutions - including source-to-pay, procure to pay, procurement operations

Network

We help Communications Service Providers conquer challenges in: Network engineering and optimization, service fulfillment, service assurance

Marketing

Accenture Interactive Operations activates and optimizes best-in-class customer experiences

Health

Health Administration BPS: flexible back-voice services and solutions. Health Management BPS: utilization management, care coordination and support.

Utilities

We help utilities double their speed of growth and reduce up to 50 percent of costs—using our deep experience in automation, cloud solutions & analytics

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50,000+

Employees

9,600+

Roles transformed

16

Languages supported

85

Clients (APAC, EALA, North America)

$783 M

Client value signed off in FY19

45+

AI advisors

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Our people

Our diverse and innovative talent bring together a broad range of functional, technical and industry expertise, along with different perspectives and insights that enable us to bring the best ideas and solutions for our clients.

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Raina: Creatively Delivering Value to Clients

Raina

Melissa: Perfecting Recipes & Business Performance

Melissa

Manda: Transforming the Customer Experience

Manda

Our work

Business Process Services

Elevating efficiencies to new heights

We helped Delta Optimize their finance operations freeing up working capital and reduce costs by more than $1.7M.

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Reinventing Global Payroll

Business Process Services

Reinventing Global Payroll

Microsoft and Accenture work together to standardize payroll processes for more than 43,000 employees in 88 countries.

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Meet the team

Benedict Hernandez

Managing Director – Intelligent Operations Centers, AAPAC

Sean Riley

Lead, Client Experience – Operations, North America

Paresh Sharma

Network Services

Dennis Tan

Health Services

Abhishek Bhattacharya

Software and Platforms

Sumit Sapra

Finance and Accounting Services

Ed Mallari

Growth Markets and Utilities Services

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