BPS: Reinventing BPO with Intelligent Operations

New ways to operate

In today’s digitally disrupted market, where traditional revenue sources are becoming more elusive, sustainable growth requires a new operating model one that's anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes.

Accenture Operations makes this possible through our human-machine operating model – SynOps, which synthesizes the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experiences, heightens collaboration among both internal groups and external partners to drive successful and sustainable growth.

Accenture SynOps

People and technology must work together with greater synergy than ever before. Accenture SynOps is an innovative human-machine operating “engine” that brings Applied Intelligence, technology and talent together to transform operations.

By promoting flexibility, agility and responsiveness, SynOps helps you generate new value by driving growth and scaling operations quickly. What can you expect? Exceptional user experiences and unimaginable results.


Case studies

Learn how SynOps for Finance helped deliver $140M savings and boost productivity more than 50 percent.

SynOps for Marketing helped deliver an 11x increase in revenue and $10M in sales in the first six months.

SynOps drives $30 million in savings through highly automated processes—a rate of 15 percent per year.

View All

Awards & recognition

Top industry analysts recognize that our innovation-led approach to intelligent operations is helping clients reimagine business processes to transform their operations.

Meet our lead

We are reimagining our BPS offerings using data, analytics and artificial intelligence, driving intelligent operations for superior business outcomes.

Kaushal Mody

Global Offering & Innovation Lead – Operations

Insights from our Intelligent Operations Blog

To make or buy? The million-dollar question

Procurement feels the pressure to keep up with the pace of change. An exploration of the landscape reveals why buying is the best bet.

XPL: Orchestrating the supply chain ecosystem

As shippers begin to move toward a more agile, asset-light logistics model, it's critical to orchestrate the underlying ecosystem of such a model.


Accenture launches SynOps: the human-machine operating engine

The human-machine operating "engine" gives organizations a flexible roadmap for achieving efficiencies across the enterprise.

Accenture to acquire Adaptly to bolster Accenture Interactive Programmatic Services

New York-based Adaptly's ability to manage data-driven campaigns will further enhance Accenture Interactive Operations.