Digital adoption in healthcare: Reaction or revolution?
Harnessing technology and human ingenuity
Rising digital adoption in healthcare? Only in a few areas
had a virtual consultation with medical provider
used electronic health records
used mobile phone/tablet applications
used social media or online support communities
agreed to remote patient monitoring
Negative experiences can have lasting consequences
said the visit was not efficient
said the medical advice was not helpful
said they were surprised by the cost
said the staff were rude
said the treatment didn’t work
said they did not receive emotional support
People want to receive emotional support
said a medical provider who explains condition and treatment clearly is important for a positive experience.
said a medical provider who listens, understands their needs, and provides emotional support is important.
said well-coordinated care and communications between medical providers and their personnel is important.
Healthcare system access showed resilience
better (slightly, much better)
worse (slightly, much worse)