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THE FUTURE BELONGS TO INTELLIGENT OPERATIONS

New research from Accenture and HfS reveals that the future belongs to organizations with Intelligent Operations: Those that harness diverse data driven by applied intelligence and human ingenuity to empower insight-led decision making, superior customer experiences and breakthrough business outcomes.


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DIGITAL DISRUPTION, DATA EXPLOSION AND CONSUMERISM

Key trends are forcing organizations to reinvent their business operations to combat threats, keep pace with customers’ ever-evolving expectations and ensure future viability.

80% are concerned with disruption and competitive threats, especially from new digital-savvy entrants.


are concerned with disruption and competitive threats, especially from new digital-savvy entrants.

80% estimate that 50% to 90% of their data is unstructured and largely inaccessible.


estimate that 50% to 90% of their data is unstructured and largely inaccessible.

50% say their back office is not keeping pace with requirements to support evolving customer expectations.

 

say their back office is not keeping pace with requirements to support evolving customer expectations.

THE FIVE ESSENTIALS OF INTELLIGENT OPERATIONS

Technology is not a silver bullet. To achieve a step change in business operations performance, organizations need to integrate business process expertise, technology transformation, and talent.


 
1. Innovative talent—50% ranked creativity and entrepreneurial spirit as the top workforce requirements today.
2. Data-driven backbone—92% indicated predictive decisions based on real-time data are a key driver impacting business.
3. Applied intelligence—nearly 90% believe automation, analytics and AI will help them achieve their business goals.
4. Leveraging cloud power—Greater than 90% expect cloud-enabled capabilities such as plug-and-play digital services and enterprise-grade holistic security
5. Smart partnership ecosystem—Greater than 90% said working with partners help them meet their business objectives.
 

MAKE OPERATIONS THE INTELLIGENCE
ENGINE FOR YOUR BUSINESS

Moving toward Intelligent Operations requires a fundamental shift in business process strategy and powerful new capabilities. Are you ready?

FIVE QUESTIONS ALL ORGANIZATIONS MUST SUCCESSFULLY ADDRESS TO ENSURE THEIR FUTURE VIABILITY:

1. Do you have the right talent to navigate the future?

Do you have the right talent to navigate the future?


2. Can you have the right talent to navigate the future?

Can you get to the right data to drive real transformation?


3. Can you have the right talent to navigate the future?

Are you deploying applied intelligence to gain insights and innovate faster?

4. Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?

Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?


5. Can you have the right talent to navigate the future?

Are you establishing smart partnerships and leveraging their innovation potential?

ADAPT, TRANSFORM OR BE LEFT BEHIND

Read our research to learn how intelligent operations provide the flexibility, agility, and responsiveness that businesses need.

ABOUT THE RESEARCH
The big read. This opens a new window.

The big read

20 minutes

Executive Summary. This opens a new window.

Executive summary

7 minutes

The Future Belongs to Intelligent Operations SlideShare. This opens a new window.

SlideShare

7 minutes

See more, Do more, Be more - Infographic. This opens a new window.

Infographic

5 minutes

MEET OUR EXPERTS

Debra Polishook

Debra Polishook

Group Chief Executive
Accenture Operations

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Kaushal Mody

Kaushal Mody

Global Offering & Innovation Lead
Accenture Operations

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