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New research from Accenture and HfS reveals that the future belongs to organizations with Intelligent Operations: Those that harness diverse data driven by applied intelligence and human ingenuity to empower insight-led decision making, superior customer experiences and breakthrough business outcomes.
Key trends are forcing organizations to reinvent their business operations to combat threats, keep pace with customers’ ever-evolving expectations and ensure future viability.
are concerned with disruption and competitive threats, especially from new digital-savvy entrants.
estimate that 50% to 90% of their data is unstructured and largely inaccessible.
say their back office is not keeping pace with requirements to support evolving customer expectations.
Technology is not a silver bullet. To achieve a step change in business operations performance, organizations need to integrate business process expertise, technology transformation, and talent.
Moving toward Intelligent Operations requires a fundamental shift in business process strategy and powerful new capabilities. Are you ready?
FIVE QUESTIONS ALL ORGANIZATIONS MUST SUCCESSFULLY ADDRESS TO ENSURE THEIR FUTURE VIABILITY:
Do you have the right talent to navigate the future?
Can you get to the right data to drive real transformation?
Are you deploying applied intelligence to gain insights and innovate faster?
Is your infrastructure agile and your operating model flexible enough to anticipate customer requirements?
Are you establishing smart partnerships and leveraging their innovation potential?
Read our research to learn how intelligent operations provide the flexibility, agility, and responsiveness that businesses need.
Debra Polishook
Group Chief Executive
Accenture Operations
Michael Corcoran
Global Growth & Strategy Lead
Accenture Operations
Kaushal Mody
Global Offering & Innovation Lead
Accenture Operations
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