ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organizations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
WHAT WE THINK
-
Crossing Boundaries
Understanding and embracing emerging technologies to create the NEW border agency -
New revenue agencies improving experience through agility
While taxpayer service expectations continually increase and the revenue agency ecosystem beomes more complex, new possibilities are also emerging rapidly. -
48 hours and counting
Filmed at the Digital Public Safety Summit, Public Safety leaders from across the globe explore the challenges faced in a digitally disrupted age. -
Digital disruption in public safety
Harnessing digital to rotate to the NEW in public safety and policing -
The new delivery reality for post and parcel players
The post and parcel organisations need to capitalise on the new delivery reality. -
Crossing boundaries
Understanding and embracing emerging technologies to create the NEW border agency -
Welcome Disruption: Why public safety agencies must fast-track innovation
Embracing emerging technologies to disrupt policing operations -
Making the personal possible
Innovating Britain's social services through emerging technologies and human-centered design -
Digital policing powered by analytics: Actionable public safety insights
Big data is disrupting all that we do. With a scalable analytics platform, police agencies can stay one step ahead of crime. -
How can digital police solutions help public safety achieve new levels of legitimacy?
Building trust between police and citizens in a digital world -
The power of digital is transforming public safety
Digital police innovations are driving a fundamental shift for officers and agencies. -
5 ways government agencies can prepare for cybercrime
How can public sector organisations manage digital risks? -
Digital delivery unpackaged
A guide to establishing a digital delivery capability, based on HM Revenue and Customs and Accenture experience -
Meet the public service growth hackers
Learn how regulatory and licensing agencies must embrace digital channels to drive the economy. -
Rapid, iterative, agile: Adapting defense technology delivery for the digital age
Bite sized versus big bang -
New delivery trends impacting postal and parcel transformation
Latest research shows parcel delivery companies must adapt for empowered, digital consumers to face revenue challenges created by dramatically reduced mail volumes. -
Reimagining border management
Border agencies must collaborate and take advantage of digital technologies to manage the security threats of increasing travel and trade.
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
-
Government back office: a center of innovation?
By Mark Howard Earlier this year, I attended the spring conferences of both the National Association of State Budget Officers (NASBO) and the National Association of State Comptrollers (NASC). I have grown to look forward to both events. The attendees are important and influential, and the conferences offer a great venue for tapping into their valuable insight and ideas about what’s around the corner for government. This year’s gatherings were no exception. -
Public cloud computing can help police forces manage the data deluge – is your force ready?
By Allan Fairely In my first blog in this series, I discussed why police forces need to invest more in cyber security – or face a growing risk that their critical systems and information may be infiltrated. In this second blog, I look at the pivotal role of data in technology-enabled policing, and examine how public cloud computing can provide a better way forward. -
Digital transformation: five steps to creating your first line of defense
Dr. Valtteri Vuorisalo There is a reason why everyone is talking about digital across business and government. Digital technology has become essential to success, and even survival. Defense agencies that fail to invest in digital face greater risk from enemies who are more advanced. -
Public employment services of the future: new tools, new models
By Rainer Binder In the digital labor markets of the future, Public Employment Services (PES) organizations face a challenge to remain relevant, as employees and employers embrace digital tools, digital lifestyles and digital mindsets. -
Robotic process automation: a new vision for health and public services
By Nicola Smith Depending on which headline you read, some 35% of jobs will be automated over the next 10-20 years. This change will have a profound impact on the delivery of our health and public services. The robot workforce, for years the stuff of science fiction, is fast being realised. -
AI: A no-brainer for revenue agencies
By Gabriel Bellenger The opportunities AI offers are tremendous, and every time I’ve discussed them with revenue agencies around the world, the same questions arise: Where should we focus and how can we maximize the returns on investment? -
Power to the people, not technology: a new era for public safety
By James Slessor We are increasingly familiar with the breakneck pace of change in the world today and the fact it is only going to get faster. The many and complex issues this throws up for public safety organisation from old threats finding new forms, to entirely new and increasingly global threats and vulnerabilities. -
The new formula for revenue agencies: people + technology = agility
By David Regan Revenue agencies must do more with less to meet fast-changing citizen expectations. For that they need to become more flexible, adaptive and responsive in how they think and operate. Agility's at the heart of that mission. -
Rethinking data strategies: the new imperative for revenue agencies
By David Regan When it comes to public services, consumers demand the same level of personalisation and simplicity that commercial providers – from financial services to media and entertainment – provide. And the tax domain is no exception. -
Public employment services of the future: rethinking roles
By Rainer Binder The digital transformation that’s happening in labor markets around the world shows no sign of abating. Both employees and employers are making the leap to digital and are rethinking the nature of employment, what it means to have a career, and the relationship between work and other aspects of human existence. -
Blockchain: how and when should revenue agencies join the conversation?
By David Regan Blockchain, or distributed ledger technology, is attracting a lot of interest (and excitement) in the financial services community. And it’s easy to see why. It promises to transform how transactions and trades are recorded and settled, cutting out many of the manual and slow processes that clearing and settlement require today. -
Emerging technologies will unlock value for public service agencies: what about security?
By Ger Daly We talk more and more about "The New"—a collection of technologies that are changing the world around us at an unprecedented pace, including Artificial Intelligence, Biometric Identity, Advanced Analytics, Blockchain and many more. So how does this relate to Public Service? -
Picture the scene. It’s 2020. Your plane’s just touched down. What happens next?
By James Canham The other day I had a minor disagreement with an Uber driver. It was all sorted out to everyone’s satisfaction – especially mine! – in about seven minutes flat. While the effect on me was simply to reinforce Uber’s brand, I felt the experience also epitomised a growing challenge facing government services, not least border and customs operations. -
Legitimately harnessing the power of big data analytics in today’s digitally disrupted age to better protect the citizen
By James Slessor Inspired by the technology-enhanced missions of James Bond and the science of CSI, citizens’ expectations of what public safety agencies can deliver often exceed the reality. Yet with the ability to refine, predict, and present analytics and big data could hold the key to success. -
As the public sector takes to the cloud, migration planning will be key
By Simon Mitchell The security misperceptions that once plagued the public cloud have been embraced and mitigated, and the message is getting out that “On balance” well-engineered SaaS and public cloud is better for security than the alternatives. -
Police forces must invest collaboratively in cloud security – or risk leaving themselves open to harmful cyber attacks
By Allan Fairley As the use of technology in policing continues to grow, security is – quite rightly – rising rapidly up the agenda. In this short series of two blogs, I’ll start by examining the evolving security landscape for today’s policing systems – before going on to describe how better security may be achievable at a lower cost than you might expect. -
Five technology trends reveal a new future for defense
By Dr. Valtteri Vuorisalo Each year, Accenture publishes our Technology Vision report, which offers a view into what the world will look like three short years from now. The trends covered in the report are fascinating, but I find them even more exciting as we apply them to defense. Let’s take a look. -
Why the public sector is embracing public cloud services
By Simon Mitchell The UK’s public sector is on course to embrace the public cloud. Here, I’m going to look at why Government departments should use public cloud alternatives and how it’ll benefit public sector departments and the public.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
-
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys Public Safety Solutions Pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Singapore government: Safe city test bed
A public safety solution using video and sensor analytics -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
ACCENTURE BUSINESS SERVICES
-
Accenture Enterprise Services for Government
Providing new and improved services for citizens through ERP-led government transformation -
Accenture Intelligent Processing Services
Improving tax collection and reducing fraud to maximize revenue compliance -
Accenture Public Safety Services
Next generation public safety -
Accenture Defense Services
Empowering mission critical systems
LEADERSHIP
We do work that matters—helping societies and citizens flourish in a digital world.
Dan London
Group Chief Executive – Health & Public Service
IN THE NEWS
Newsroom
-
Italian Ministry of Interior awards Accenture contract to maintain and evolve Italian voting system
The Italian Ministry of Interior has selected Accenture to provide IT services under a four-year contract. Accenture will provide application development and maintenance services to help the Ministry evolve the Italian voting system. -
Accenture, Comparex and Microsoft added to E.U. cloud services framework
The European Commission Directorate-General for Informatics has selected a consortium of Accenture, Comparex and Microsoft to provide public cloud services to institutions in the European Union (E.U.), enabling access to new cloud and digital capabilities for public services. -
Accenture report identifies how digital disruption is affecting the global post and parcel industry
Digital disruption is affecting nearly every aspect of the global post and parcel industry, from transforming the customer experience and the upheaval of last-mile delivery services to recruiting and retaining digitally savvy teams and leveraging the intelligence from analytics, according to a new report from Accenture. -
Accenture survey shows Australian citizens want increased access to digital public services
The majority of Australian citizens surveyed by Accenture say they want more digital engagement with government, with more than half (57 percent) stating they are currently dissatisfied with the availability of digital public services. Despite this clear demand for digital services, only one-third of surveyed citizens currently interact with the government digitally. -
Accenture helps Philadelphia Youth Network identify areas of opportunity for out-of-school out-of-work youth
The Philadelphia Youth Network (PYN), on behalf of Project U-Turn, engaged Accenture to develop recommendations for employment pathway models for out-of-school and out-of-work youth aged 18 to 24 in the Philadelphia region. -
Carilion Clinic selects Sagacious Consultants for revenue cycle transformation
Carilion Clinic, a not-for-profit healthcare organization, signed a two-year contract with Sagacious Consultants, recently acquired by Accenture, to support patient engagement by improving the performance of key revenue cycle functions.
CONNECTIONS
Accenture Public Service on LinkedIn
Follow our Accenture Public Service LinkedIn Showcase Page for the latest thinking, research and insights to deliver public service for the future.CONNECT WITH US ON LINKEDIN
Comment submitted
Submitted comment may not display automatically.