ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organizations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
AI
Empowering People: How AI will help human services address key challenges
We live in a time of unprecedented change, as digital technologies transform the way we interact
Cloud
On ERP, Netflix and the Government Back Office
Next-gen ERPs offer faster, better processing and lower costs while freeing up more time in the government back office
Blockchain
Blockchain adoption is accelerating in public service
The potential gains from blockchain adoption include increased compliance and higher quality data
Future Workforce
Productivity and collaboration in Defence: Start with people – not tech
The government mission depends upon collaboration across agencies and organisations
Living Business
To innovate in public service, lets start with the outcomes – and skip the technology traps
What technologies will come to the fore in this new world?
Security
Filling cybersecurity roles in the public sector
One main imperative for public service agencies is securing skilled security professionals
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
-
Five must-haves of government innovation
Accenture’s Innovation Framework: the roles each of the five pillars play when assessing government innovation and performance. -
Why planning and delivering innovation in public services needs everybody to be in the room
Why multi-agency collaboration is key in public services for the future. -
Back to work: My personal story and advice
Helen Cochrane, Technology Senior Manager at Accenture Consulting on her personal experience of returning to work after maternity leave. -
Human services in the era of empowerment: Insight and intelligence-driven
The impact that insight- and intelligence-driven services will have on shaping a very different human services experience. -
Why hackers want to get into universities
Higher education institutions are exposed to some unique challenges when it comes to cybersecurity. -
GDPR is less than 100 days away: Make sure you get the basics right
The EU General Data Protection Regulation (GDPR) is the most far-reaching shake-up of data privacy regulation in decades. -
The need for speed: Introducing the microservices solution
Antti Kolehmainen discusses the importance of microservice implementation into tomorrow’s defence organisations. -
Smart London – becoming storytellers
Smart London Board member Jen Hawes-Hewitt discusses London's digital story and how it will shape the future of its citizens. -
Surveying innovation in government
The results of a recent Accenture global study on Innovation Leaders and what sets them apart. -
How human services are moving from the era of support to the era of empowerment
Leaders in human services can change within three key eras of transformation. -
AI opens up ways to “see the unseeable” in public safety – provided it’s used responsibly
Public safety agencies can harness sustainable and responsible AI in policing to benefit the public and communities they serve. -
Striking the right balance: How policing can both handle day-to-day pressures and also become more preventative
Rachel Phillips, Global Public Safety Consulting Lead at Accenture, discusses an exciting new era on preventative policing. -
GDPR – finding innovation in compliance
Ideas on how CIOs and CISOs can use GDPR as an opportunity to innovate and implement data minimisation into public sector systems. -
On ERP, Netflix and the government back office
Mark Howard discusses how government back offices can tap into platformed ERP. -
To innovate in public service, lets start with the outcomes – and skip the technology traps
Ger Daly in innovation in public service, explains why the technology tools keep getting in the way. -
Why the border isn’t a barrier – but a national asset
James Canham discusses the full potential of the border as an asset. -
Pivoting towards prevention through innovation
This is an exciting time for those Public Safety agencies prepared to be bold and innovate in the New. -
Empowering people
How AI will help human services address key challenges - and deliver more personalised and citizen-centric services. -
By blurring physical and digital, AI empowers defence agencies to “do different things”
AI can also allow agencies to ‘do different things’ that simply weren’t possible before. -
Crowdsourced delivery: Threat or opportunity?
Crowdsourced delivery provides operational flexibility to delivery organisations. -
Human service agencies need strong leadership to build “ecosystems of care”
Co-create solutions that address and solve the root causes of today’s individual, family and community human services challenges. -
The Goldilocks zone: Just right for social services delivery
Four areas of capability for social services agencies to consider in the pursuit of differential service response. -
Four trends that could disrupt last-mile
Some surprising trends that could fundamentally change the last-mile environment. -
Productivity and collaboration in defence: Start with people—not tech
Defence and government agencies need to do these four things to maximize the productivity and collaboration tools. -
Power to the people, not technology: A new era for public safety
We are increasingly familiar with the breakneck pace of change in the world today and the fact it is only going to get faster. The many and complex issues this throws up for public safety organisation from old threats finding new forms, to entirely new and increasingly global threats and vulnerabilities. -
The new formula for revenue agencies: People + technology = agility
Revenue agencies must do more with less to meet fast-changing citizen expectations. For that they need to become more flexible, adaptive and responsive in how they think and operate. Agility's at the heart of that mission. -
Public employment services of the future: Rethinking roles
The digital transformation that’s happening in labor markets around the world shows no sign of abating. Both employees and employers are making the leap to digital and are rethinking the nature of employment, what it means to have a career, and the relationship between work and other aspects of human existence. -
Picture the scene. It’s 2020. Your plane’s just touched down. What happens next?
The other day I had a minor disagreement with an Uber driver. It was all sorted out to everyone’s satisfaction – especially mine! – in about seven minutes flat. While the effect on me was simply to reinforce Uber’s brand, I felt the experience also epitomised a growing challenge facing government services, not least border and customs operations. -
Legitimately harnessing the power of big data analytics in today’s digitally disrupted age to better protect the citizen
Inspired by the technology-enhanced missions of James Bond and the science of CSI, citizens’ expectations of what public safety agencies can deliver often exceed the reality. Yet with the ability to refine, predict, and present analytics and big data could hold the key to success. -
As the public sector takes to the cloud, migration planning will be key
The security misperceptions that once plagued the public cloud have been embraced and mitigated, and the message is getting out that “On balance” well-engineered SaaS and public cloud is better for security than the alternatives. -
Five technology trends reveal a new future for defense
Each year, Accenture publishes our Technology Vision report, which offers a view into what the world will look like three short years from now. The trends covered in the report are fascinating, but I find them even more exciting as we apply them to defense. Let’s take a look.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
-
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
UNHCR: Identity management system uses biometrics to better serve refugees
Accenture helps UNHCR deliver a biometric identity management system for registering and verifying the identities of displaced persons around the world. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European Capital of Culture deploys Public Safety Solutions Pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Singapore government: Safe city test bed
A public safety solution using video and sensor analytics -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
ACCENTURE BUSINESS SERVICES
-
Accenture Enterprise Services for Government
Providing new and improved services for citizens through ERP-led government transformation -
Accenture Intelligent Processing Services
Improving tax collection and reducing fraud to maximize revenue compliance -
Accenture Defense Services
Empowering mission critical systems
LEADERSHIP
We do work that matters—helping societies and citizens flourish in a digital world.
Dan London
Group Chief Executive – Health & Public Service
IN THE NEWS
Newsroom
-
DHL and Accenture Unlock the Power of Blockchain in Logistics
Trend report explores the technology’s potential for improving transparency and traceability in supply chains and automating commercial processes -
Accenture uses artificial intelligence to help the elderly better navigate their care and improve their well-being
Accenture completed a pilot program that uses AI to help older people to navigating their care delivery and well-being. -
New report reveals significant opportunities for government to boost civic engagement
74 percent of survey respondents said they rarely or never request services from a government agency, says Accenture and Salesforce. -
AI, robotics and augmented reality technologies are shaping the future of posts and delivery companies today, Accenture report shows
Digital disruption in the post and parcel industry will see robots and driverless vehicles delivering the mail, augmented reality creating efficiencies in delivery and Artificial Intelligence making it easier to connect customers to products and services, according to new research from Accenture. -
U.K. Home office selects consortium of Accenture and Certus Solutions to transform back-office services
Contract supports Home Office adoption of digital technologies, including cloud, mobile and analytics solutions -
Biometrics and advanced analytics revolutionising how governments address data security and privacy, Accenture report finds
Biometrics and advanced analytics are helping to revolutionise the way governments and public service agencies are addressing data security and privacy concerns, according to a new report from Accenture. -
Accenture selected by Tokyo Metropolitan Government to recruit companies from abroad in advanced technologies and fintech
Accenture has been selected by the Tokyo Metropolitan Government to support recruiting companies from outside Japan in the fields of advanced technologies such as artificial intelligence, robotics, Internet of Things, big data and analytics, as well as in the fields of asset management and fintech. -
Accenture helps Australian Department of Defence deliver new codification system to enhance logistics and supply chain
New cloud-based system is Defence Department’s first software-as-a-service solution
CONNECTIONS
Accenture Public Service on LinkedIn
Follow our Accenture Public Service LinkedIn Showcase Page for the latest thinking, research and insights to deliver public service for the future.CONNECT WITH US ON LINKEDIN
Comment submitted
Submitted comment may not display automatically.