ACCENTURE PUBLIC SERVICE
Constant change. Complex challenges. As Public Service organisations navigate the new, they must stay focused on their missions. To succeed, they need more than big ideas. They need the real results that Accenture delivers through end-to-end, cross-industry capabilities. An unparalleled global network of experts across all business functions. And a blend of fresh thinking and proven solutions for a digital world. Accenture Public Service: experience that counts, innovation that works and outcomes that matter for citizens, workers and communities.
INNOVATION
Redefining public sector finance in the digital world
An Accenture survey reveals how public service finance leaders are moving beyond traditional back office duties to create breakthrough value.
BLOCKCHAIN
Will blockchain bring incremental or ground breaking change to post and parcel?
Global supply chains are highly complex, with diverse stakeholders
FUTURE WORKFORCE
Reimagining the police workforce: Future vision
Is your Police Force fit for the future? We have a vision
LIVING BUSINESS
How robotics and automation can help bring the human touch back to policing
Robotics and automation have the potential to help police forces and officers
EXPONENTIAL IT
Closing the distance: Extended reality for revenue agencies
Extended reality (XR) blends physical and digital worlds
INDUSTRY X.0
The connected officer in an age of disruption
Embracing the opportunities of a disruptive world is a vital part of the public safety mission
LATEST BLOG POSTS
Meet our subject-matter experts and get to the know the Voices of Accenture Public Service.
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AI at the border: Latest swings in the AI frontier
How border agencies can maximise the value of AI. -
Weaving government innovation into your strategy
How government innovation leaders manage the Strategy pillar of the Accenture Innovation Framework. -
Changing how revenue agencies interact with the world
The concept of frictionless business and the role it plays in Revenue Agencies. -
Quantifying the impact of government innovation: The proof is in the pudding
How do government innovation leaders measure the impact of their innovations? -
How robotics and automation can help bring the human touch back to policing
How policing should approach robotics and automation and the benefits they provide. how policing should approach robotics and automation and the benefits they provide. -
Managing the entry/exit balancing act: Making trade and travel seamless and secure
How to make trade and travel seamless and secure within the EU entry/exit system. -
Will blockchain bring incremental or ground-breaking change to post and parcel?
In post and parcel, blockchain has the potential to make a significant impact. -
Data veracity: How can revenue agencies maintain trust in a data-driven world?
How getting a handle on data is critical to the future viability of revenue agencies. -
Closing the distance: Extended reality for revenue agencies
The role and new possibilities that Extended Reality can play in Revenue Agencies. -
Driving the convergence of health and social services through the platform revolution
Discover how Human Services as a Platform helps government agencies achieve service convergence. -
The platform revolution in human services
Successful digital transformations need open innovation and collaboration. -
Designing tax systems to eliminate taxpayer errors
How intelligent tax systems can help to reduce taxpayer errors. -
Ling Shou Tong - Alibaba´s secret same-day delivery weapon
Alibaba has a retail inventory management platform, Ling Shou Tong, that is disrupting China’s post and parcel industry. -
My two cents: Why the EU’s changes to customs present a golden opportunity
It’s time to reimagine the future of customs across the EU. -
ISSA 2018: A watershed moment in innovation for social services
Social services organisations are ready to embrace innovation in how they serve citizens and deliver outcomes. -
Developing the public safety ecosystem: In an age of digital disruption
What are the advantages in a digital age to reshape and grow the public safety ecosystem. -
Five technology trends for public safety: More collaborative, connected and intelligent than ever
A public safety perspective on the Accenture Technology Vision 2018. -
The AI worker: Implications for revenue agencies
David Regan discusses how AI capabilities can make a significant impact on revenue agencies. -
Revenue agencies in the era of data protection
David Regan talks about data protection in the context of revenue agencies and how they can service citizens. -
The era of empowerment in action for employment services
Accenture is generating innovative digital service designs for government employment agencies. -
Agility and confidence, using RegTech to advance human services toward the era of empowerment
Get Accenture´s Rainer Binder´s insight on how Human Services can achieve compliance and better service delivery with RegTech. -
Features defined: Six approaches you should be implementing to achieve digital transformation
Public services organisations can become more self-sufficient with the right digital transformation strategy. -
Digital transformation is the new black - Is your city’s outsourcing model out of date?
The benefits of implementing a digital transformation strategy to bring your city’s outsourcing model into the future. -
Five trends that will shape border agencies’ technology-driven future
The five emerging trends from Accenture’s Technology Vision 2018 research and how they will impact border agencies in the next three years. -
Government innovation starts with steady stream of ideas
The first of five pillars of government innovation: it starts with Ideation. -
USPS informed delivery: Using today’s technology to reimagine direct mail
The USPS solution for direct mail that postal organisations need to become more innovative. -
Mobilising the intelligent military
Following the launch of the Accenture Tech Vision 2018, we explore the five technology trends impacting defence organisations. -
Back to school – Three practical ideas for quantum technology
How will Quantum Computing impact your business? We offer three practical ideas to help you optimise and prepare for it. -
GDPR… Moving past the deadline to a new digital trust relationship
More than meeting the GDPR compliance deadline, we discuss the opportunity for every public sector organisation to build trust among citizens. -
Rocket science, reactive forces and social protection: Powering the digital transformation of human services
The new opportunities that technology can offer with regards to social protection. Discover how Accenture can help you create digital human services that improve outcomes. -
Do you make space for government innovation?
Insight on how government innovation leaders can motivate and collaborate with their workforce and partners beyond monetary incentives. -
Looking beyond robotics: Why a strong API strategy and build practices are key to improving human service delivery
The importance of developing RPA beyond the ‘robot’ with strong API-based solutions. -
Technology on a mission: Together, humans and AI are a nonprofit’s force for good
Learn more about this emerging technology and how nonprofits can use it to increase their impact. -
Technology for impact: Nonprofits on a digital mission
Nonprofits are embracing digital technologies to improve their services and increase their reach. -
Digital technologies in human services: Are you innovating with purpose?
Four key insights from a recent Accenture global study on government innovation and why that’s good news for Human Services agencies. -
Keeping it easy as the digital economy rises
The rise of the digital economy, and the need for revenue agencies and digital platform providers to create deeper partnerships. -
Getting the taxpayer experience “just right”: The goldilocks zone for revenue agency service
Why revenue agencies should adapt and personalise their services and ways they can provide a “just right” taxpayer experience. -
Is AI good, and are we good enough for AI?
How human behaviours – good or bad – have the potential to influence AI development. -
For human services the future workforce will be agile, and people will be empowered
In the era of empowerment, the human services future workforce needs to be empowered to work and operate very differently from today. -
Do we really understand artificial intelligence?
AI is innovative and poised to change the way we work and interact, but is the world ready for it? -
The secret live of government innovation leaders
Innovation leaders within government are succeeding at innovation through partnerships and collaborations throughout the organisation. -
Digital trust in the era of empowerment
Exploration of another key capability: A new citizen engagement model secured by digital trust. -
Five must-haves of government innovation
Accenture’s Innovation Framework: the roles each of the five pillars play when assessing government innovation and performance.
WORK WE HAVE DONE
DigiKnow?
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
Accenture Public Service is digitizing governments around the world
Accenture Public Service is digitally empowering governments across the globe. From administrative processes to advanced analytics, we're helping institutions to use digital to achieve their missions and provide people with more effective, personalized services. Our journey of digitization has touched thousands of citizens' lives—from the United States, to the United Kingdom, across Europe, Africa, Asia and Australia.
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Seattle Police Department leads with insight
Understanding the big picture with the help of data analytics -
WMP2020 a bold new model for policing
West Midlands Police partnered with Accenture to deliver a striking transformation programme to help the force meet current and future needs, manage citizen expectations and reduce costs across its operations; through the use of innovative digital technologies. -
French public service agency: Using analytics insights to drive effective police solutions
The Accenture video analytic service platform helps a French public service agency improve information accuracy, decision making and performance. -
The World Bank: Creating world-class identity management systems for developing nations
The World Bank is helping developing nations integrate proof-of-identity systems to more reliably and cost-effectively speed critical services to those in need. -
MONS 2015: European capital of culture deploys public safety solutions pilot
Accenture delivers a police technology video analytics solution to manage public safety and security during the MONS 2015 launch event. -
London Metropolitan Police Service: Using analytics to fight gang crime
Police solutions deliver data insights to aid London Metropolitan Police Service’s vision for safety. -
Singapore government: Safe city test bed
A public safety solution using video and sensor analytics. -
Australian Taxation Office: Creating a high-performance revenue solution to drive change
Learn how Accenture helped the ATO with a revenue solution resulting in a gain in operational efficiency and improved client services. -
Royal Mail Group: Executing document management services
Learn how Accenture is using postal solutions to provide document management services to help gain efficiency and save costs. -
Irish Revenue: Risk scoring in real time with analytics
In the Republic of Ireland, the Office of the Revenue Commissioners, also known as Revenue, assesses taxes and duties.
PUBLIC SERVICE CONSULTING
Digitisation is here
Here’s how public service organisations that embrace
disruptive technologies can adapt & evolve with it.
LEADERSHIP
We do work that matters—helping societies and citizens flourish in a digital world.
Dan London
Group Chief Executive – Health & Public Service
IN THE NEWS
Newsroom
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Do you think cops are willing to embrace technology?
In the coming months, it is expected that law enforcement officers will gain access to more and more technology solutions. -
Reimagining the police workforce of the future
Policing is undergoing a profound transformation, but are forces ready for the changes they still have to make? Accenture recently surveyed over 300 policing professionals in six countries; Rachel Phillips and James Slessor of Accenture Public Safety explain their findings. -
Police professionals welcome new technologies but require training and enhanced workforce planning to reap benefits, Accenture survey finds
Three-fourths of policing personnel expect that they will need new digital skills to be effective in their roles over the next three to five years, and half are willing to learn new digital skills if they receive the necessary training from their employer, according to findings of a six-country survey released by Accenture. -
DHL and Accenture unlock the power of blockchain in logistics
Trend report explores the technology’s potential for improving transparency and traceability in supply chains and automating commercial processes. -
Accenture uses artificial intelligence to help the elderly better navigate their care and improve their well-being
Accenture completed a pilot program that uses AI to help older people to navigating their care delivery and well-being. -
New report reveals significant opportunities for government to boost civic engagement
74 percent of survey respondents said they rarely or never request services from a government agency, says Accenture and Salesforce.
CONNECTIONS
Accenture Public Service on LinkedIn
Follow our Accenture Public Service LinkedIn Showcase Page for the latest thinking, research and insights to deliver public service for the future.CONNECT WITH US ON LINKEDIN
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