Government as a Platform
October 1, 2018
October 1, 2018
Imagine government acting as an intermediary: facilitating collaboration, connecting people and providers and coordinating ground-breaking public service delivery models of the future. Government as a Platform is the foundation that allows government and non-governmental organisations to deliver next-generation public services.
Digital is already radically shifting how agencies deliver public services, especially as lines blur between government, business and civil society. Public service executives globally are placing bets on emerging technology as they shape services—70 percent plan to invest in artificial intelligence in the next year, and 67 percent plan to invest in IoT.1
Accenture looked at which factors play a crucial role for implementing Government as a Platform. We found that even for the countries that score highest on readiness (Singapore, United Kingdom and the United States), there is still room to improve across all dimensions of Government as a Platform: building the foundation, fostering a mindset of change and innovation, enabling economic growth and innovating for public service delivery.
The Accenture Government as a Platform Readiness Index ranks France, Singapore and the UK highest when it comes to Innovating for public service delivery.
RELATED: Government as a platform: 2018 GaaP Readiness Index
Government as a Platform is more than any one methodology. It’s a holistic approach, in which the public sector collaborates with private sector partners, citizens and even robots to create better outcomes. A seamless interplay of advanced capabilities, ranging from analytics to artificial intelligence to virtual reality, makes it possible. The result? More efficient, impactful and secure public services. That’s the power of Government as a Platform.
According to the Accenture Technology Vision 2018 survey, most public service executives (82 percent) globally agree that through technology, businesses are weaving themselves into the fabric of how people live today—and platforms are a strong thread.2 The most effective platforms are designed around specific goals, situational needs and current capabilities—and agencies have options. Here are four platform models with varying communication channels and ecosystems for delivering public services.
Read more about these four platforms
Agencies have two choices as the Government as a Platform approach takes hold; they stand by and watch new players from other sectors take the lead, or they pursue bold steps to ensure future relevance and better services for citizens.
1 Accenture Technology Vision 2018, public services data.
2 Ibid.
It’s time for government to put the platform approach into action for real public service transformation. However, while public sector leaders acknowledge disruption, action to foster the platform revolution is slow. What are the obstacles to action? Our research identifies the key pillars that help public sector organisations drive implementation of Government as a Platform at depth and scale.
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