The power of government-as-a-platform
Imagine government agencies facilitating collaboration, connecting people and providers and coordinating groundbreaking public service delivery models.
The rise of Government-as-a-Platform means government service delivery will face unprecedented interest from organisations looking to invent new approaches to serve the public. Will agencies act fast to foster the platform revolution? Or will they stand by, watch new players from other sectors take the lead and risk their future relevance?
Data is the foundation of public-private collaboration around service delivery, economic and social development and innovation.
Connective tissue, “the glue”
Common services, technology architecture and governance create efficiencies that streamline user experiences for one-door service.
Consumers and producers collaborate in a virtual “marketplace,” creating value for each other, which means better outcomes for citizens and society.
Agencies scale impact without investment as organisations tap others’ skills, ideas and distribution networks—no ownership required.
According to the Accenture Technology Vision 2017 survey, 68 percent of public service executives surveyed believe digital ecosystems are already having a noticeable impact on, or will dramatically transform, the industry. The most effective platforms are designed around specific goals, situational needs and current capabilities—and agencies have options. Here are four platform models with varying communication channels and ecosystems for delivering public services.
Focused on the role of government as the centralised service provider.
This platform, often enabled with a personal login for citisens and companies, provides a central point of access to cross-government information and services.
The Whole-of-Government Platform is best suited for countries that have created a clear, centralised responsibility for digital and public services transformation at the federal level. Examples include Government Digital Service in the United Kingdom and Australian Taxation Office. Norway is exploring ways of using the Altinn platform for increased collaboration with businesses and civil society (e.g., crowdsourcing activities).View case study
A service-centric and vertically integrated platform established by two or more government entities.
Peer platforms reduce the volume of information and number of service providers to facilitate more extensive data sharing and bolder initiatives focused on a particular public service area.
Peer platforms are best for countries that lack a common platform for public digital services and are looking for improved delivery in certain policy fields (e.g., small business support, licensing) that involve several public agencies, often on both federal and state/local levels.Read About The Public Service Growth Hackers
An open and outcome-focused platform in which government collaborates or offers services jointly with non-governmental actors.
The Accenture Tech Vision Survey 2017 confirmed that government is increasingly looking for partners outside the public sector. Nearly all (91 percent) of public service executives surveyed globally believe it is critical to adopt a platform-based business model and engage in ecosystems with digital partners. This figure is lower in the UK and Germany where 74 percent and 61 percent felt the same, respectively. However, only 28 percent of global executives report that their organisation is aggressively taking steps to participate in digital ecosystems. This could be explained by their concerns about increased cyber security issues (70 percent), lack of control by being bound to choices made my partners (66 percent) or their uncertainty about the disruption of future markets (66 percent).
In an Ecosystem Platform, government acts like an orchestrator or hub for many collaborators.
With half of public service executives globally saying that participating in digital ecosystems delivers the benefit of increased speed and agility in developing solutions, it may be the right approach to address complicated policy issues that cannot be handled by a single service provider (e.g., youth unemployment and training).VIEW THE TECHNOLOGY VISION 2017 TREND 2: ECOSYSTEM POWER PLAYS
A collaborative and innovation-focused approach in which governments openly collaborate with citisens, companies, other government organisations or NGOs.
Like the Ecosystem Platform, in the Crowdsourcing Platform, government serves as an orchestrator or hub for ecosystem collaboration, but with largely undefined roles for participants.
This platform is best suited for countries in which new policy issues demand innovative problem solving with civil society.
Examples include crowdsourcing platforms that invite ideas and expertise on highly complex issues, such as the USAID Grand Challenge for fighting the Ebola epidemic or UNHCR's open platform, "UNHCR Ideas," which invites ideas for improving the lives of refugees.View case study
The Future of
Are you ready to connect?
We surveyed more than 5,500 citizens aged 18 or older in six countries to understand their perspectives on forward-thinking, platform-based government service models.
We captured insights from the millennial generation by hearing from students at the College of Europe and the PSHack100 in Helsinki about how they envision the future of public service.
Unlocking Digital Value
In Public Service
The World Economic Forum, in collaboration with Accenture, has conducted a yearly Digital Transformation Initiative (DTI) project since 2015 to review the most recent developments in the digitalisation of business and society. The DTI framework provides guidance to policymakers, regulators and governments to identify and incorporate digital initiatives. Read more to learn about what you can do to realise the benefits of digital transformation for your government agency and the society at large.
Bernard le Masson shares how the Growth Multiplier provides insight into the role of digital and economic growth, and how this is especially significant to governments and other public service top civil servants as they look at ways to strengthen GDP growth.
Tweets by AccenturePubSvc
Latest on Twitter
Connect with Accenture Public Service @AccenturePubSvc
Latest on Linkedin
Follow our Accenture Public Service LinkedIn Showcase Page for the latest thinking, research and insights to deliver public service for the future.